Customer Ratings & Reviews
- Model:
- DLG3401W
- SKU:
- 6397857
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the overall performance, quiet operation, and effective drying capabilities of the 7.4 Cu. Ft. Stackable Gas Dryer with FlowSense. Many appreciate its ease of use and ample capacity, with some finding its size ideal for smaller homes. However, a few customers have expressed disappointment with the lack of interior lighting and occasional issues with the sensor performance.
This summary was generated by AI based on customer reviews.
Great appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and installation of the washer and dryer was excellent !
I would recommend this to a friendDryer Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value without a bunch of buttons and features I don’t need
I would recommend this to a friendNot happy with the install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The serviceman was unable to complete the install due to a gas connection. He left the parts and ran out the door. I paid for parts and the installation. I had to purchase a different gas line. I also wanted the door switched. Called geeksquad and got no resolution.
I would recommend this to a friendgas dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good price and service excellent product with the price
I would recommend this to a friendLG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. What will the future hold? Still waiting.
I would recommend this to a friendLove love love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation team was great. Fast. Friendly. Professional.
I would recommend this to a friendMediocre dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Consumer Reports rates it highly, but its sensor really doesn't do a good job of adequately drying clothes. We generally have to use timed drying to get the clothes adequately dry.
No, I would not recommend this to a friendW and D
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great washer and dryer. Good quality and good function.
I would recommend this to a friendHappy with dryer. Very happy with installers.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on time and installed quickly. No complaints.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great dryer! Dries everything super fast!
I would recommend this to a friendcan LG design a dryer that actually dries…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars! LG once again has designed a lemon! Very dissatisfied in the performance. The heating agent is very subpar and no matter the load, will take 3 to 4 cycles to dry the clothes. Towels…forget about it! It will never dry towels! Worst purchase ever!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us regarding your LG - 7.4 Cu. Ft. Stackable Gas Dryer with FlowSense. We understand that the dryer didn't meet your expectations and is requiring multiple cycles to dry clothes. We understand your inquiry and want to assure you that we are here to assist.
This kind of issue is most often related to restricted airflow, even with the FlowSense system. We suggest checking and performing one simple step: Please ensure that you are cleaning your lint filter before every load and that the exhaust vent on the exterior of your home is not obstructed. A blocked vent can prevent hot, moist air from escaping, which causes long drying times.
https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-gas-dryer-with-flowsense-white/J7G564PK4T
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
Horrible buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't buy this ever again or recommend it. I didn't know that it had a dryer sensor on it. These sensors stop your clothes from drying when they're still wet and they cost too much to be having those issues. It takes me hours to wash loads that would normally take 30min.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand that your 7.4 Cu. Ft. Stackable Gas Dryer with FlowSense - White is not meeting your expectations, specifically regarding the Sensor Dry feature which you feel is stopping the cycle while clothes are still damp. We appreciate your inquiry and would like to help ensure your dryer is performing optimally.
One simple step to check is to make sure the sensor bars inside the drum are kept clean. Lint or fabric softener residue on these bars can cause the dryer to sense moisture incorrectly and stop the cycle early.
https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-gas-dryer-with-flowsense-white/J7G564PK4T
If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
- Pros mentioned:Overall performance
Propane not supported - Beware!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While I bought the Propane conversion when I purchased this dryer, Best Buy was not able to provide the $10 part to their installers. As a result, the dryer was not able to be installed for an extended period of time. I ended up buying the part. Very poor coordination by Best Buy. Nothing wrong with the product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Sad but true
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just boughtthis dryer and clothes are damp when I take them out. Very frustratng!
No, I would not recommend this to a friendStill Working on Installation Problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Floor was damaged when installed, so haven't used but a few times. Unit isn't level so probably why pooling suds near washer door. Dryer has manufacturer defect in door seal, so LG coming out this week. As with all front loaders, will smell if not wiped out and door left open after each load. I have to leave washer door cracked all the time or smell comes back. I haven't used enough to give complete review. Ask again in 6 months or a year.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead on arrival. We paid for installation. Best Buy delivery guys said they don't install on LP gas. I had to purchase a conversion and have my gas line replaced going up to the dryer. I finally got all that done. Today we had an appliance repair person install the conversion. He had to take the dryer completely apart to get to where the conversion is installed. Bad engineering. The burner won't come on. Dryer isn't working and now we are past our 15 day return for Best Buy. On hold for Geek Squad over an hour. Ridiculous. We purchased Geek Squad extended warranty. Hoping someone will fix it eventually.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Bigger than it says
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is larger than advertised because of the handles on the side. We were never able to install it.
No, I would not recommend this to a friendDryer or Total Tech that’s terrible?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New dryer. First day of scheduled delivery, Best Buy didn’t arrive with all the parts in order to achieve proper installation. Had to schedule 2nd install date. Noticed Dryer had a dent in the back, but was informed by 2nd install team the function would be fine. After install and use, Dryer kept giving error codes. D80 or D90. Tried to get it repaired but was scheduled for another install by Total Tech, so they just requested a new Dryer. After a month since first scheduled install, now getting it exchanged. Let’s see how this goes….just bad experience overall.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
NOT ENERGY EFFICIENT
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine is not energy efficient. Takes 2 hors for mormal load
No, I would not recommend this to a friendLG not so great when it comes to the dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is okay, but makes a lot of noise when you use one setting. The dryer is very poor it has to cycle through the heavy three times in order to dry my clothes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks for reaching out. What type of noise would you describe the noise as squealing, grinding, or thumping? Please feel free to contact us so that we can zero in on the root cause of the noise. See our contact options here: https://www.lg.com/us/support/contact. Please note that an overloaded dryer and clogged dryer vents will cause longer drying times. When was the last time you checked your dryer vents for any obstructions? We'd be happy to offer further support, Feel free to contact us! ^Chris