Customer Ratings & Reviews
- Model:
- DLG3401W
- SKU:
- 6397857
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the overall performance, quiet operation, and effective drying capabilities of the 7.4 Cu. Ft. Stackable Gas Dryer with FlowSense. Many appreciate its ease of use and ample capacity, with some finding its size ideal for smaller homes. However, a few customers have expressed disappointment with the lack of interior lighting and occasional issues with the sensor performance.
This summary was generated by AI based on customer reviews.
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||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy forced me to add a gas line connector for $40. I already had one. When I went to return it they would not take it. Somehow it is coded where it can not be returned. Hashtag - Everyone (most companies) are a little bit of a thief now.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand your situation with the return process, especially when you already had the gas line connector.
Since your purchase and the concern are related to Best Buy, we recommend reaching out to them directly to discuss the return issue with the gas line connector. They should be able to provide clarity and assist you further with your concern.
https://www.lg.com/us/washers-dryers/lg-dlg3401w-gas-dryer#pdp_specs
If you need any help with your LG gas dryer (DLG3401W) or have any product-related questions, feel free to send us a private message on Social Media @LGUSSupport, and we'd be happy to assist!
We appreciate your patience, and we're here to support you.
—Renzo
Twice to dry Dryer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer uses gas to dry clothes and sheets. It uses soooo little gas that it doesn't fully dry sheets, socks, towels and many other items. We just plan on this new "energy savings" bonus and cycle everything twice to make sure they dry completely! This "Going green" is so great!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
This dryer was recommended, but I wouldn’t recomme
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit and had to exchange it for another because it wasn't working properly. My clothes weren't getting dry at all. However, the replacement unit they brought doesn't seem to work either. I think there may be issues with this specific model. I intended to return the unit because it's useless if it's not functioning properly. The clothes are still not getting dry.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Leeka. Thank you for sharing your experience with us regarding the LG DLG3401W dryer. We appreciate your feedback and are committed to ensuring your satisfaction. Please send us a private message on our social media platform via @LGUSSupport so we can assist you directly with resolving these issues. Our team will work diligently to find a solution that meets your expectations. We look forward to hearing from you and appreciate your patience. ^Sam
Frustrated to say the least.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Washer and dryer have not been installed. I have not been able to use yet. My Promise date was 8/7. I received a damaged dryer that could not be salvaged and am now waiting for delivery of the replacement. Estimated 9/20. This has been a horrible experience waiting on hold and the delays. I would not chose Best Buy again based on this experience. I chose this brand because the salesman said they were in stock and I would have no issues getting delivery.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
In home consultation eh?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is mainly for Home evaluation--they recommended this dryer saying it fits--no it didn't. Turns out, my valve needed replacement. We found this out when they came out for installation. Then they also point out that vent is in the back so we need "side vent kit". So they sold me the side vent kit "installation" and 2nd time they came out, they say "oh you need to purchase the side vent kit". So they sold me the installation without the side vent kit. When I asked to buy the side vent kit, they told me, "we don't have it". Blows my mind. Whats the point of "in-home consultation"?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Defective machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot really rate the dryer since it is defective. We paid for delivery and installation, but it was not installed. We had to call (and pay for) installation by another company. They found the defective part when they tried to install the dryer. Now we are told that since we didn't call Best Buy, they will not reimburse us for ordering parts and having the dryer fixed. We are waiting for the new dryer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Great product, luck luster experience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great products, clean clothing at a fair price. Price matched home depot, down side sales person didn't put on paperwork to remove my old ones so they left them in my basement to pay others to remove them.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
New dryer issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with heating up. Probably just issue with sensor. Need service will update once it’s checked.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding your LG gas dryer model DLG3401W not heating properly. To help, please try performing an Installation Test by pressing and holding the Power button along with the Temp and Wrinkle Care buttons simultaneously, following the steps in your owner’s manual or this guide. This test can help identify sensor or airflow issues.
LG Dryer – Why is My Dryer Not Heating, Not Drying or Taking a Long Time Drying? - https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634
For further assistance, please send us a private message on Social Media @LGUSSupport so our team can assist you directly. We appreciate your patience. —Renzo
Dryer NOT working after installation by Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE DRYER! Brand new dryer and already NOT working!!! Should have stuck with Samsung. People say LG is better quality so we got the LG dryer. Delivered and installed by Best Buy. Nope, still NOT working! Waiting extra 3 weeks for exchange.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
NOT SATISFIED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not performing as expected. May have to exchange for a different brand or model.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 7.4 Cu. Ft. Stackable Gas Dryer with FlowSense. Service and Product quality is our commitment. Should you have any additional inquiry or concern please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Dryer Gas
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry clothes and blankets properly when in delicate cycle.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 7.4 Cu. Ft. Stackable Gas Dryer with FlowSense - White. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Here's a helpful link you can use for basic troubleshooting of your LG dryer that is not drying: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634 Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
- Pros mentioned:Capacity, Noise level, Overall performance
Lifes Good always
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This matches the new washer that we purchase a little over a year ago. Larger capacity, more efficient than our old dryer and so much quieter.
I would recommend this to a friend MR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WAS NOT DRYING WELLL , THAT WHY WE DID NOT LIKE IT
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We see that you left a 2 star review, However, The details about your experience are disappointing. We want to thank you for bringing your concerns to our attention that your unit was not drying properly. We will make sure to share your review with the appropriate department for further review. Please contact us directly should you want to discuss further options of getting you to be a satisfied customer. ~Tanisha
DO NOT BUY- DRYER BREAKING DOWN AFTER 1 YEAR
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, and definitely do not buy from Best Buy! TERRIBLE CUSTOMER SERVICE, FORWARDED TO LG SUPPORT REPEADITLY ON THE PHONE FOR HOURS TO ONLY BE TOLD 125 JUST FOR DIAGNAOSTIC REVIEW
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Owner
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE !!!! The dryer has not worked since the day I received it. I have been trying for 4 weeks now to get a service tech. I have repeatedly tried through Best Buy and through LG, and still NOTHING!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Anne. We appreciate your time in leaving us a review in regards to your White LG 7.4 Cu. Ft. Stackable Gas Dryer with FlowSense DLG3401W. We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include Model #, Serial #, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Anthony
Defective products
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had 3 gas dryers delivered in the past 4 weeks without 1 heating. Number 4 comes tomorrow. Not a fan of LG. Tired of laundromats with new non-working dryer sitting at the house.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Missing Parts
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to install dryer and no hoses with product like it indicates online.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that you had a missing part. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Jovelyn
Dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just an “okay” dryer. Drying time is long. Not bad for the price but not the best either.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a while to have the item delivered, then realized it was not as expected. Drying time is longer than my old dryer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever to dry clothes . The clothes are always wrinkled
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette