Customer Ratings & Reviews
- Model:
- DLG3401W
- SKU:
- 6397857
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and drying performance of the 7.4 Cu. Ft. Stackable Gas Dryer with FlowSense, as well as its ease of use and large capacity. Many appreciate its quiet operation and space-saving size. However, some customers have expressed disappointment with the lack of interior lighting and occasional issues with the sensor's drying performance.
This summary was generated by AI based on customer reviews.
New dryer issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with heating up. Probably just issue with sensor. Need service will update once it’s checked.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding your LG gas dryer model DLG3401W not heating properly. To help, please try performing an Installation Test by pressing and holding the Power button along with the Temp and Wrinkle Care buttons simultaneously, following the steps in your owner’s manual or this guide. This test can help identify sensor or airflow issues.
LG Dryer – Why is My Dryer Not Heating, Not Drying or Taking a Long Time Drying? - https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634
For further assistance, please send us a private message on Social Media @LGUSSupport so our team can assist you directly. We appreciate your patience. —Renzo
Frustrated to say the least.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Washer and dryer have not been installed. I have not been able to use yet. My Promise date was 8/7. I received a damaged dryer that could not be salvaged and am now waiting for delivery of the replacement. Estimated 9/20. This has been a horrible experience waiting on hold and the delays. I would not chose Best Buy again based on this experience. I chose this brand because the salesman said they were in stock and I would have no issues getting delivery.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
In home consultation eh?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is mainly for Home evaluation--they recommended this dryer saying it fits--no it didn't. Turns out, my valve needed replacement. We found this out when they came out for installation. Then they also point out that vent is in the back so we need "side vent kit". So they sold me the side vent kit "installation" and 2nd time they came out, they say "oh you need to purchase the side vent kit". So they sold me the installation without the side vent kit. When I asked to buy the side vent kit, they told me, "we don't have it". Blows my mind. Whats the point of "in-home consultation"?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Defective machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot really rate the dryer since it is defective. We paid for delivery and installation, but it was not installed. We had to call (and pay for) installation by another company. They found the defective part when they tried to install the dryer. Now we are told that since we didn't call Best Buy, they will not reimburse us for ordering parts and having the dryer fixed. We are waiting for the new dryer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Great product, luck luster experience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great products, clean clothing at a fair price. Price matched home depot, down side sales person didn't put on paperwork to remove my old ones so they left them in my basement to pay others to remove them.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Dryer NOT working after installation by Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE DRYER! Brand new dryer and already NOT working!!! Should have stuck with Samsung. People say LG is better quality so we got the LG dryer. Delivered and installed by Best Buy. Nope, still NOT working! Waiting extra 3 weeks for exchange.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
NOT SATISFIED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not performing as expected. May have to exchange for a different brand or model.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 7.4 Cu. Ft. Stackable Gas Dryer with FlowSense. Service and Product quality is our commitment. Should you have any additional inquiry or concern please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Dryer Gas
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry clothes and blankets properly when in delicate cycle.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 7.4 Cu. Ft. Stackable Gas Dryer with FlowSense - White. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Here's a helpful link you can use for basic troubleshooting of your LG dryer that is not drying: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634 Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
MR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WAS NOT DRYING WELLL , THAT WHY WE DID NOT LIKE IT
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We see that you left a 2 star review, However, The details about your experience are disappointing. We want to thank you for bringing your concerns to our attention that your unit was not drying properly. We will make sure to share your review with the appropriate department for further review. Please contact us directly should you want to discuss further options of getting you to be a satisfied customer. ~Tanisha
DO NOT BUY- DRYER BREAKING DOWN AFTER 1 YEAR
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, and definitely do not buy from Best Buy! TERRIBLE CUSTOMER SERVICE, FORWARDED TO LG SUPPORT REPEADITLY ON THE PHONE FOR HOURS TO ONLY BE TOLD 125 JUST FOR DIAGNAOSTIC REVIEW
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Owner
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE !!!! The dryer has not worked since the day I received it. I have been trying for 4 weeks now to get a service tech. I have repeatedly tried through Best Buy and through LG, and still NOTHING!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Anne. We appreciate your time in leaving us a review in regards to your White LG 7.4 Cu. Ft. Stackable Gas Dryer with FlowSense DLG3401W. We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include Model #, Serial #, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Anthony
Defective products
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had 3 gas dryers delivered in the past 4 weeks without 1 heating. Number 4 comes tomorrow. Not a fan of LG. Tired of laundromats with new non-working dryer sitting at the house.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Missing Parts
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to install dryer and no hoses with product like it indicates online.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that you had a missing part. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Jovelyn
Dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just an “okay” dryer. Drying time is long. Not bad for the price but not the best either.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a while to have the item delivered, then realized it was not as expected. Drying time is longer than my old dryer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever to dry clothes . The clothes are always wrinkled
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
Returned unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and returned. Dryer sensor either defective or weak as most of the loads ended and still clothing damped. Got a different brand and works perfectly fine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Horrible Delivery Service- Embarrassing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The MOST unprofessional and disorganized delivery process I’ve ever experienced. After multiple no shows, I picked up one myself stuffed in the back of my car. Will NEVER buy another delivered product from Best Buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
BestBuy is the WorstBuy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy is the WorstBuy WorstBuy Horrible Customer Service from Geeksquad WorstBuy Horrible Customer Service from BestBuy is the WorstBuy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tracey. Thank you for sharing your feedback regarding the LG Dryer (DLG3401W) model and your experience with Best Buy. We understand your concern about the challenges you’ve faced with their customer service. We strive to provide high-quality products and excellent services to ensure a smooth and seamless experience. If you haven’t already, try reaching out directly to Best Buy customer service at 888-237-8289 to resolve any issues related to your purchase or service. Consider providing detailed feedback to Best Buy through their official channels so they can address these concerns and improve their service. If you need any assistance with LG products or have questions related to our appliances, please send us a private message on social media @LGUSSupport. We’re here to help and ensure you have a positive experience with our products. ^Juvy
Dryer not heating up
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not heating up after only 7 months use! Don’t know what happen as the dryer is running but just not getting hot.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, YuxiaL. We're sorry to hear about the issue you're experiencing with your LG DLG3401W
7.4 cu. ft. Ultra Large Capacity Gas Dryer, when the dryer runs but doesn't heat up, it might be due to a few factors. Ensure the gas supply is on and not restricted, and the lint filter and exhaust vent are clean. Additionally, checking the circuit breaker could help. If the issue persists, we recommend reaching out to us @LGUSSupport on Facebook or X (Twitter) for further assistance. ~Luisa