Customer Ratings & Reviews
- Model:
- DLG3401W
- SKU:
- 6397857
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the overall performance, quiet operation, and effective drying capabilities of the 7.4 Cu. Ft. Stackable Gas Dryer with FlowSense. Many appreciate its ease of use and ample capacity, with some finding its size ideal for smaller homes. However, a few customers have expressed disappointment with the lack of interior lighting and occasional issues with the sensor performance.
This summary was generated by AI based on customer reviews.
Returned unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and returned. Dryer sensor either defective or weak as most of the loads ended and still clothing damped. Got a different brand and works perfectly fine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Horrible Delivery Service- Embarrassing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The MOST unprofessional and disorganized delivery process I’ve ever experienced. After multiple no shows, I picked up one myself stuffed in the back of my car. Will NEVER buy another delivered product from Best Buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
BestBuy is the WorstBuy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy is the WorstBuy WorstBuy Horrible Customer Service from Geeksquad WorstBuy Horrible Customer Service from BestBuy is the WorstBuy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tracey. Thank you for sharing your feedback regarding the LG Dryer (DLG3401W) model and your experience with Best Buy. We understand your concern about the challenges you’ve faced with their customer service. We strive to provide high-quality products and excellent services to ensure a smooth and seamless experience. If you haven’t already, try reaching out directly to Best Buy customer service at 888-237-8289 to resolve any issues related to your purchase or service. Consider providing detailed feedback to Best Buy through their official channels so they can address these concerns and improve their service. If you need any assistance with LG products or have questions related to our appliances, please send us a private message on social media @LGUSSupport. We’re here to help and ensure you have a positive experience with our products. ^Juvy
Dryer not heating up
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not heating up after only 7 months use! Don’t know what happen as the dryer is running but just not getting hot.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, YuxiaL. We're sorry to hear about the issue you're experiencing with your LG DLG3401W
7.4 cu. ft. Ultra Large Capacity Gas Dryer, when the dryer runs but doesn't heat up, it might be due to a few factors. Ensure the gas supply is on and not restricted, and the lint filter and exhaust vent are clean. Additionally, checking the circuit breaker could help. If the issue persists, we recommend reaching out to us @LGUSSupport on Facebook or X (Twitter) for further assistance. ~Luisa
Garbage!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its complete garbage! Right out of the box the unit didnt work. Now i have to wait for Best Buy to send another one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
Good product, bad installers.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult installation technician. In charge. He didn't want to work. Made excuses. His. Co-worker was ok he worked.
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
leaking and still not fixed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's leaking and still not fixed by geek squad. geek squad came (their outsourced vendor) and then so did samsung. still not fixed and radio silence.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am confident that the repair will resolve the problem with your unit. Understandably, it's frustrating
and disappointing to need repair so soon after purchasing the unit. If you ever have any questions,
please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused.^Venette
Doesn’t work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this for delivery and installation. Tried using it once and there’s no heat
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Worst experience ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst experience that ever head purchasing anything that the items came to me delivery delivered twice broken and no apology or anything
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Very bad purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant read settings,poor spin cycle,hard to get machine to start.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Maureen. Thank you for taking your time in leaving us a review on your 7.4 Cu. Ft. Stackable Gas Dryer with FlowSense. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your review is valuable information for our whole team. ^Anthony
no buy trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very bad dryer make noise and bad quality thanks best buy for taking my money and thanks for the 14 day guarantee…
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Does not dry good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not dry good, had to return it back to Best Buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but now you have 1 million choices more than that
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Ease of use, Overall performance
Easy peasy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well. Easy installation and easy to use.
I would recommend this to a friend - Pros mentioned:Overall performance
Very nice dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No frills, basic reliable dryer! Very happy with it so far.
I would recommend this to a friend - Pros mentioned:Overall performance
LG gas dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and a great deal and works like an LG should
I would recommend this to a friend - Pros mentioned:Ease of use, Overall performance
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this drier! Easy to use and works well. Troubleshooting is also easy.
I would recommend this to a friend - Pros mentioned:Capacity, Noise level
Just buy it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love how quiet it is along with the large amount of clothes I can dry at one time. The delivery was quick and the geek squad had awesome customer service!
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Does great job, is quiet and efficient. Good buy.
I would recommend this to a friend - Pros mentioned:Overall performance
Open Box Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I would have liked to have had a hard copy of the manual included with the open box purchase.
I would recommend this to a friend