Customer Ratings & Reviews

Hi, Iglenis. Thank you for sharing your feedback with us. We understand your experience with your LG Dryer (DLG3471M) model, causing white clothes to get stained. Our aim is to provide reliable products and excellent service to ensure everything runs smoothly.

For gas dryers, ensure the vent hose is clear, as a blockage can affect combustion and cause residue. Also, check that the dryer isn't overloaded, as it impacts tumbling and air circulation. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-how-to-remove-tough-stains-that-appear-after-drying-CT10000011-20154579793988.

If you need anything else, message us on social media @LGUSSupport, and our team will gladly assist you. ^Juvy

Hi, Joellen. Thanks for sharing your update on the LG Dryer (DLG3471M) model. We understand the importance of receiving your appliance promptly so you can fully experience its performance. While you’re waiting for the dryer to arrive, one helpful step once it’s delivered is to check that the gas connection and exhaust vent are properly installed to ensure optimal drying results from the very first cycle. For more guidance, visit https://www.lg.com/us/support/product/lg-DLG3471M.ABMEEUS. If you’d like us to take a closer look at the back‑order status or assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your order details so our team can help you directly. ^Juvy

Hi, FredW. Thank you for sharing your feedback on the LG Dryer (DLG3471W) model. We understand the frustration and inconvenience caused by your LG unit that hasn't been meeting your expectations and that you've had to resort to manual settings to achieve the desired level of dryness. This is not the level of quality we want our customer to experience. Please visit this link for basic trubleshooting: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi there, Jayla. Thank you for sharing your experience with us. We understand that the settings on your washer combo are off and that the high heat feature on your DLG3471W dryer has caused issues with your clothing. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-7-4-cu-ft-stackable-gas-dryer-with-wrinkle-care-white/6529905.p?skuId=6529905
We appreciate your patience. —Renzo

Hi, Wendy. Thank you for sharing your feedback about the LG Dryer (DLG3471M) model. We understand your experience with the drying performance of your unit.

We strive to provide reliable, high-quality products and ensure a smooth experience. A troubleshooting step you can try is to check the dryer's lint filter. A clogged filter can restrict airflow, which can cause clothes to come out damp. We recommend cleaning the lint filter after every load to maintain optimal drying performance. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. For further assistance, please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. ^Juvy

Hi, Del. Thank you for taking the time to share your experience with LG Dryer (DLG3471M) model. We understand that having items get sucked to the lint trap can be concerning. While our dryers are designed to efficiently remove lint, we acknowledge that this issue may affect the drying process. Your safety is our utmost priority, and we assure you that our products undergo rigorous testing to meet the highest safety standards. Please reach out to us on social media @LGUSSupport so that we can address any specific safety questions you may have. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Dryer (DLG3471W) model. We understand your concern about waiting for a replacement, especially when you've already encountered issues. We strive to provide top-notch products and excellent services to ensure a smooth and seamless experience. It’s great that a technician was able to identify the problem, and we hope the new dryer will meet your expectations. If you continue to experience issues, please don't hesitate to reach out to us for support.

For now, please keep us updated! You can send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further. Your satisfaction is important to us, and we look forward to ensuring everything works smoothly for you. ^Juvy

Hi, there. We appreciate you sharing your feedback on the LG Dryer (DLG3471M) model. Learning about the challenges you've encountered with your unit after such a short period was concerning. We aim to offer reliable, durable, and high-quality appliances. Your feedback will be shared with our teams to fix any issues and avoid them in the future. Please reach out to us on social media @LGUSSupport so we can assist you further. ^Juvy

Hi there, Thank you for sharing your feedback with us. I'm sorry to hear about the damage to your product and the issues you encountered after being told it was inspected. It must be disappointing to have to deal with these problems. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris