Customer Ratings & Reviews
- Model:
- DLE3600W
- SKU:
- 6419630
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the 7.4 Cu. Ft. Stackable Smart Electric Dryer's quiet operation, drying performance, ease of use, and overall performance. Many appreciate its large capacity and attractive design, along with its energy efficiency. However, some customers noted the lack of an interior light and reported that clothes may wrinkle if not promptly removed after drying. A few also mentioned size constraints as a potential issue.
This summary was generated by AI based on customer reviews.
Faulty design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need more than a few feet of venting or any turns in the vent - this dryer won't work. It will think your vents or filter is clogged when they aren't. Known issue - no fix from LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, EssaY. Thank you for taking the time to review the LG Dryer (DLE3600V) model. We appreciate your feedback and apologize for the inconvenience you experienced with the venting system. We understand how frustrating it must have been to encounter issues with the dryer incorrectly detecting clogs in the vents or filters. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-error-code-list-CT10000011-20152310891742. If you require any further assistance or have any additional concerns, please do not hesitate to reach out to us by sending a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display is hard to read and overall quality is poor - Do not Recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Order elsewhere
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't order from Best Buy. They will not deliver your entire order and will refuse to refund for missing items after giving you the run-around for a week or until you give up.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback on the LG Dryer (DLE3600V) model. We understand how important it is to receive your complete order and to have any missing items promptly refunded. It is disappointing that we fell short of meeting your expectations. Please know this is not the experience we want you to have with our service, as we strive to deliver excellent service that meets our customer's expectations. We want to make this right for you. Please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regain your trust in our service. ^Juvy
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer works fine but the delivery was a nightmare. It took three different schedule appointments for the old dryer to be hauled away. The delivery team would not show up and mark the job complete. This has me questioning if I’ll use Best Buy again for future purchases!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Over it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give no stars I would! This has been the worse experience ever! The incompetence and zero help provided even with the Geek Squad protection has been extremely frustrating. I don’t think I will buy another appliance from Best Buy or any of its affiliates again and I am canceling my credit card.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Horrible.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I set it to "very dry" and clothes come out wet. It won't allow you to rerun a load. I have to use a clothes line to dry the clothes.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JeffJ. Thank you for taking the time to review the LG Dryer (DLE3600V) model. We appreciate your feedback and apologize for any inconvenience you have experienced with the drying performance.
We understand how frustrating it can be when your clothes don't come out as dry as expected. Our dryers are designed to provide efficient and effective drying, and we apologize if the DLE3600V did not meet your expectations in this regard. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Do not recommend!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is only 3 months old and never has it fully heated the clothes when they come out! Clothes feel damped and wet and I spent alot of money for this only not to work
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Irritated
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting for another new one being delivered, first one I received doesn't work at all. Turns on for 1 minute and shuts off. Had repair service look at it, says it's either mother board or sensors.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you get this resolved, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Washing machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great items but bad delivery services first delivery date came and went back second delivery date came with the wrong stacking kit third delivery date did not showed up and I had to buy my own stacking kit from Amazon and connected my self
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that you had issues with your package.This feedback will be shared with our team. For any inquiries please contact our Customer Support at Facebook and Twitter so we could assist you. We apologize for any inconvenience.^Venette
Not fulfilling warranty
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is not living up to their warranty claims as we have had a tech out here once and it is not fixed. They want to push it off on the manufacturer which will cause another lengthy delay
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Promised a delivery date and then cancelled the day of delivery WITH A TEXT message. When i called they told me it was a month and and half out. So i cancelled
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Dryer never worked
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer never worked. 5 minutes after installing it started showing code np while the washer kept working fine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Damage during installation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was fine. The installation was less than adequate which resulted in an estimated $4k+ amount of damage to my house.
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
DO NOT PURCHASE!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont heat. 1 year plus a day to the day I purchased. Complete garbage. Wasted $1000
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. This is not the experience we want for you. We'd love to better understand what happened, and how we can rectify/resolve the issue it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Badddd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer ever it’s leaking and it started smoking when I tried it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you for taking the time to bring your LG dryer concerns to our attention. We would be pleased to investigate these for you, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter at @LGUSSupport and we'll be glad to see what we can do to help. -Cazz
Manuel Martinez
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This appliance is not good, not all cycle work and take to much time to dry
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Pay me to write a review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You should pay me for a review. You should pay me for a review.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.^Venette
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service, broken product sent to our home
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
- Pros mentioned:Noise level, Performance
LG Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Ordered online. Was ready for pick up when I arrived.
I would recommend this to a friend - Pros mentioned:Noise level
Terrific dryer for a terrific $
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went shopping for the matching dryer when spouse OK'd 'going for it' after buying the washer version @ our fav 'member outlet' at a close-out. Caught this @ BB as a 'floor demo' @ a similar discount. Was at a location that req'd a 3 hr. r/t, but made for a pleasant road trip. New to front loaders, so times for some items vary, but happy to have Quiet machines for the domicile.
I would recommend this to a friend