Customer Ratings & Reviews

The machine a 5, the customer service prior to deliver a big time 0. I’d be giving a 0 rating if it were based on customer service but since this is about the machine, the machine is great. Quick, durable, and quiet. Recommend, but maybe not from Best Buy.

Excellent product, Geek Squad delivered and installed, would highly recommend.

Bought this dryer when it went on sale for 30% off which made it a better value. Dryer seems to be of good quality and works well. The only thing so far negative is lint gets on both sides of the screen which means it’s not trapping all of it

Large capacity but don’t over load it or it doesn’t dry thoroughly.

So we have only had the LG dryer a couple of days, but have already dried about 13 loads in it while playing catch up on laundry. It’s quiet, it’s fast, and there are many features and settings to choose from.

Me and my wifr love this dryer. We were a little nervous about the open box condition But there were few blemishes. Works like a charm. Very satisfied

This dryer is everything I could have wanted in a dryer. Efficient, and gets the job done in no time! Clothes smell fresh and clean every time!

We recently purchased this dryer with the pedestal. We generally purchase Samsung appliances, however after comparing it to the closest Samsung model, we chose to purchase it. We've only had it for a few days now, however so far, it's great!!!!

Overall easy process. Ordered the model we wanted online, it was delivered when scheduled, and works great.

Great dryer with lots of features. We love the “victory music” it plays when a cycle finishes.

I am very happy with the choise of my washer and dryer. I would recommend them to my friends and family. Thank you.

So far so good! Quiet machine and works very well. I love app wifi feature! We replaced our front loader LG washer/dryer that we had for 15 years. They were still working when we got these.

Quiet and efficient. Nice dryer. Very happy with it. Can dry quite the load of laundry. More than you can wash honestly. Has a light inside, the ai sense drying is awesome. Automatically adjusts the time and heat if you want it to. So the energy efficiency is great.

Both the washer and dryer are spectacular. The run times are less, they are very quiet and efficient. The price also was substantially lower than most other retailers. I would highly recommend this pair to anyone.

Love this dryer- especially the steam function. It works great! Just don't overload the dryer if using the steam function or it won't be as effective.

Does a good job of drying but the dryer turns off when it thinks things are dry be the timer set.

Unit drys well. Original installation problem with door switch was fixes when we reversed the doors per our preference. Not sure why switch was temperamental.

Very happy with my dryer purchase. It's sleek looking and is very energy efficient while also ensuring the clothes dry. My last dryer with LG I had to rerun dryer multiple times and that is not the case with this one.

This is the third LG dryer that was bought in our family recently. One set a year ago and another 2 months ago, both for my children. My two children's LG dryers are smooth and quiet, unlike the LG I purchased for myself. My dryer makes the strangest sound, a disturbing rhythmic cycling sound at one particular spot with every revolution of the drum. BestBuy does not offer warranty or repair services, so referred me to the manufacturers customer service line. They will do nothing, not even send someone out to check what is causing this noise unique to this one out of the three recently purchased in our family.

Switched to LG because LG rated #1. Huge Disappointment for such a cost. How are these rated so high??? Received twice - original new & replacement dryer. Gave replacement dryer a longer shot but does not dry. This 4000 model dryer does not dry! Forget using delicate cycle - does not dry. Load is not slightly damp - it is totally WET!! Have to reset cycle at least 5 times on any cycle even on sensor - no less than 2.5 - 3 hours to dry, even less than full load! Isn’t that the point of sensor?? My old broken dryer only took 45 min for full load to fully dry! Now I have to be on standby (who has time for that???) otherwise clothes stay wet & smell. Wish I could have my old dryer back!!! They make these to break at 10 years on purpose! But you cannot replace with like kind. My Mom’s is literally 50 years old and still runs, & dries better than this!! Was not expecting same but did expect more reliability for a much needed & costly appliance. New & improved does not mean work adequately!!!! Wish we consumers could demand actual working displays in showroom to test run before the hassle of two deliveries, lost weeks without ability to dry clothes and now stuck with much longer use times. Expected better!