Customer Ratings & Reviews
- Model:
- DLEX4000W
- SKU:
- 6419627
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers appreciate the 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence for its excellent drying performance, quiet operation, and ease of use. Many users highlight the effectiveness of the steam feature and the dryer's large capacity. The positive feedback consistently points to a superior user experience compared to previous dryers. While some find the price to be a significant investment, the overall overwhelmingly positive reviews suggest the dryer delivers on its promises.
This summary was generated by AI based on customer reviews.
Laura
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit because I have a bad back and a bad hip and need a washer and dryer that I could move my clothes straight from the washing machine to the dryer. As my washer and dryer set up, I find that the doors are opposite of each other and not only can I not go with my clothes straight from my washer to my dryer, without manipulating myself in my clothes around the dryer door, but the doors are going to hit and will break since they are Glass glass. I could move them but the washer drain hose doesn’t reach. I bought the extension hose suggested by Best Buy and the geek squad employee wouldn’t install. Guess I will have to return this it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Laura. Thank you for taking the time to share your feedback on the LG Dryer (DLEX4000W) model. We understand how important it is for the doors to be aligned to transition from the washer to the dryer seamlessly. We aim to provide excellent service that meets our customer's needs and expectations. We would like the opportunity to make things right and regain your trust. Please reach out to us on social media @LGUSSupport, and we will do everything we can to resolve this matter to your satisfaction. ^Juvy
Dryer isn't 'SMART'...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer ever. It has a sensor that determines when my clothes are dry. Guess what? They are ALWAYS slightly wet when it determines the drying cycle is over! So annoying! Turn it back on and finish, you say? Ha! Think again...it will run for 60 seconds and then turn off again! 4 hours to get a load dry! All in the name of 'smart dryers'! Garbage!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, AdamR. Thank you for taking the time to review the LG Dryer (DLEX4000W) model. We understand how important it is for a dryer to efficiently and effectively dry your clothes. The DLEX4000W Dryer is designed to utilize sensor technology to determine when clothes are dry. We apologize if the sensor did not meet your expectations and resulted in your clothes being slightly wet. To address this issue, we recommend checking the sensor settings on your dryer and ensuring that they are calibrated correctly. Additionally, selecting a different drying cycle or adjusting the dryness level may help achieve the desired results. Please visit this link: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Horrible install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was horrible washer not leveled, didn’t hook up hoses for the steam dryer. Stuck foot I washer to try to pull stacking it off of the unit that was not installed properly
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Barbara. Thank you for sharing your experience. We understand how important it is for your LG Dryer (DLEX4000W) model and its installation to meet expectations right from the start.
For steam dryer setup, it’s essential that the water inlet hoses are properly connected to a cold water source and the dryer’s steam inlet. If the stacking kit wasn’t installed correctly, we recommend reviewing the installation guide to ensure the washer and dryer are securely aligned and leveled. If you haven't already, we also recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. You can also find helpful instructions and diagrams here: https://www.lg.com/us/support/product/lg-DLEX4000W.ABWEEUS. If you’d like us to assist further or take a closer look, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
LG4000 dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG4000 dryer functionality appears to be average in quality. Best Buy sales representative was very professional and personable.
No, I would not recommend this to a friendTerrible experience with this dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a disaster with this dryer. The first two deliveries were unsuccessful as the dryers simply wouldn’t turn on. It was bizarre. I didn’t know if it was the incompetence of the delivery guys or if it was LG’s issue. Third delivery was fine but fast forward a few weeks and the dryer started malfunctioning (sparking, making a weird sound). I think this means it’s an LG issue. I am honestly not sure how to handle this. But I am exhausted. I hope Best Buy / LG can make this right. I just want my money back and for them to haul it away. What a train wreck.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you had multiple issues getting a working dryerx, and would be happy to help you with your case. However need to move to another platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with the model # and brief description of the issue and we will work with you on an expedited resolution. Thank you. ^Jennifer
Worst installers!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer are fine. This rating is for the installation. I have my own LG pedestals that are 15 years old but like new. When the installers arrived, they said the installations on the pedestals weren't on the order and refused to install. I started to call Best Buy and they changed the reason and said the pedestals were not compatible and left. I complained to Best Buy and a new crew was sent. They arrived and said they weren't compatible and left. I ended up hiring two men to come and install the washer and dryer on the pedestals WHICH ARE COMPATIBLE. I had to pay people to do Best Buy's job. VERY DISSATISFIED with service. Service people are just downright lazy! I am not recommending this item because I can't recommend Best Buy. I have spent hours on the phone and in the store trying to correct problems with 3 items and my account in general, to no avail.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not So Smart Smart Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had trouble with this dryer since we had it installed.
No, I would not recommend this to a friendDon’t forget to order the stackable kit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer/dryer set but very disappointed that a “stackable” set doesn’t come with the stacking kit nor tells you when you order it that you need to purchase it separately
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thank you for sharing your feedback on the LG Dryer (DLEX4000W) model. We’re glad to hear you’re pleased with the performance, but we understand how frustrating it is when essential accessories, like the stacking kit, aren’t included or mentioned during the purchase. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. We recommend checking with Best Buy customer service at 888-237-8289 to purchase the stacking kit or to see if they can assist with any promotions.
If you need further assistance or have any questions, please send us a private message on social media @LGUSSupport. We're here to help you get the most out of your washer/dryer set. We appreciate your patience as we work to improve your experience. ^Juvy
Bad dryer. DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry well. WOuld have given 0 stars if I can. You have to run it 20-30 minutes more after finishing a hour long dry cycle. Despite installing brand new clean vents, this dryer does not dry well at all. Very unhappy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your concern about having your LG Dryer (DLEX4000B) model not drying your clothes properly, especially after running an hour-long cycle and still needing to add more drying time. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Since you've already installed clean vents, we recommend checking the moisture sensor inside the dryer drum, as it can sometimes become dirty and prevent the dryer from accurately detecting the moisture level in your clothes. You can clean it gently with a soft cloth and a mild detergent to ensure it's functioning correctly. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
If the issue persists, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and explore additional solutions to get your dryer working as expected.
We appreciate your patience and are confident we can resolve this for you. ^Juvy
NEVER BUY THIS DRYER FROM BEST BUYER
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine turned out to be the absolute worse! But didn't expect Best Buy to be worse. Getting Error Codes non stop. Called Geek squad and they took 4 weeks to respond then claimed could not fix problem but now past return date and Best Buy refused to make a return. They asked me to call manufacturer. I will NEVER buy from Best Buy an appliance again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Lou. Thank you for sharing your feedback. It’s unfortunate to hear about the challenges you’ve experienced with your DLEX4000W and the difficulties with Best Buy’s service. We understand how frustrating error codes and service delays can be, especially when compounded by issues with the retailer.
Please send us a private message on social media @LGUSSupport so we can assist you with the error codes and explore solutions for your dryer. We’re here to help resolve this issue and ensure you receive the support you need.—Junel
Order mix-up.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A total failure: Initially, it was out fault that we ordered an electric dryer, when the bestbuy guys tried to deliver, they saw the gas line, so we rushed back to the bestbuy store and tried switching for a gas dryer, but, confusion ensued when the the bestbuy guy called saying he's on his way to install the electric dryer. It turned out, the electric dryer we initially ordered got replaced with the same electric dryer. through emails and calls, we're finally able to order the gas dryer which is due in november. I have asked the bestbuy guys to pick up the electric dryer since its sitting in the middle of my garage, but i guess they'll pick it up when the gas dryer order arrives in november.....
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Noisy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit is noisy and sometimes requires 2 cycles to get the job done. Not loving it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for your feedback. We understand the concerns about the noise and performance of your LG dryer model DLEX400. For the noise issue, check if there are any objects stuck in the drum or if the dryer is level and properly installed. For performance, ensure the lint filter and venting system are clean and free of obstructions. If the issues persist, please send us a private message on our social media platform via @LGUSSupport. Our team will assist you with further troubleshooting and find a solution to improve your dryer’s performance. We appreciate your patience and are here to help. ^Sam
LG doesn’t stand by their products
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG support is no good. They are just an overseas call center that reads off a script and can’t help you. They don’t stand by their warranties; it’s all fake. Watch, they’re going to reply to this message with a generic AI-generated response, making it seem like they care
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mikey. Thank you for taking the time to share your experience with LG Dryer (DLEX4000W) model. We're sorry to hear about the challenges you've faced with our product and customer support. We strive to provide top-notch products and exceptional customer service to ensure a smooth and seamless experience. We'd like to connect with you directly to learn more about your experience and see how we can make things right. Please reach out to us on social media @LGUSSupport. ^Juvy
Crap dryer avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped working after 3 months lg and best buy refuse to help me i will never buy another lg product and i will never ever buy anything from best buy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Travis. We appreciate you bringing this to our attention regarding your LG Dryer (DLEX4000B) model. We understand your concern about experiencing a performance issue so soon after purchase. We strive to provide high-quality products and ensure a smooth experience.
If your unit stopped working after only three months, it may still be covered under LG’s manufacturer warranty. Try performing a full power cycle by unplugging the unit for at least 60 seconds and plugging it back in. If the display remains unresponsive or if you're seeing any error codes, this can help reset the control board. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898.
We want to assist you directly and look into this further. Please send us a private message on social media @LGUSSupport with your contact and product details, and we’ll be more than happy to explore available solutions from our end. We’re here to help. ^Juvy
Doesn't dry your clothes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer sucks. It stops mid cycle all of the time. Since the day it arrived and was installed it gives me the d90 or d95 error even though the is no lint or blockage in the duct. I have to run it 3 or 4 times to get mostly dry clothes.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We are grateful for reviewing your experience with the LG Dryer (DLEX4000B) model. We regret the inconvenience you have experienced caused by frequent mid-cycle stops and error codes. We understand how frustrating it can be when a new appliance does not perform as expected. To obtain more details on the error you are getting, please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-understanding-d90-and-d95-error-codes--20150209089448#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
LG washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have times the dryer simply will not get clothes dry. Takes 2 hours or more. Other times it does just fine. Would not consider buying an LG product again. Bought the washer and dryer as well as a television. Worst brand I have ever purchased.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Dryer (DLEX4000B) model. We appreciate your feedback and we are sorry to hear about the issues you encountered with drying time inconsistency. We understand how frustrating it can be when a dryer takes longer than expected to dry clothes. We apologize for any inconvenience caused by this issue.
While we strive to provide efficient and reliable appliances, it seems that you have experienced a problem with the drying performance of your dryer. In some cases, longer drying times can be attributed to factors such as airflow blockages or improper settings. We recommend checking for any blockages in the dryer's airflow and ensuring that the settings are optimized for your laundry load. For additional help and guidance, please check this link: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If the issue persists or you require further assistance, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. Our dedicated team will be ready to help identify the problem and provide a solution. ^Juvy
Bad customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was great but the customer service related to the purchase was bad. I returned it and purchased it from a competitor.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shike. We appreciate you sharing your experience with us. While we’re glad to hear you liked the LG Dryer (DLEX4000W) model, we understand your concern about your purchasing experience didn’t meet expectations. We strive to provide exceptional services and ensure our customers are well informed and supported throughout their purchase journey. If you ever need assistance with an LG product in the future, we’re here to help! Feel free to reach out to us via private message on social media @LGUSSupport, and our team will be happy to assist. ^Juvy
Install by Geek Squad?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the issue maybe with the geek squad install but dryer is not drying clothes. Disappointing,
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to know what happened, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Dubious Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dryer last month. Whenever I run this machine on high temperature, the laundry room gets very humid. It looks like a bathroom after someone took a shower. There is a mirror in the room, and the mirror fogs up. After competing a dry cycle, I noticed lint covering the laundry room like snow. It was on top of the washer and dryer and even on the baseboards. I’m wondering if the dryer door is properly closed while it’s running. Very disappointed and stressful.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Worst product purchase experience.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so upset about this purchase. It’s been a nightmare with issues. Best Buy and LG were horrible about supporting it. D90 error every time almost. Even after cleaning ducts. I have found myself it seems to be a software and a workaround with a specific setting. Never buying an LG appliance again and never buying another appliance from Best Buy again. They simply do not care …
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn