Customer Ratings & Reviews
- Model:
- DLEX4000W
- SKU:
- 6419627
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers appreciate the 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence for its excellent drying performance, quiet operation, and ease of use. Many users highlight the effectiveness of the steam feature and the dryer's large capacity. The positive feedback consistently points to a superior user experience compared to previous dryers. While some find the price to be a significant investment, the overall overwhelmingly positive reviews suggest the dryer delivers on its promises.
This summary was generated by AI based on customer reviews.
Don't waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 years. Not covered under 1-year miserable warranty. Don't waste your money
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jose. Thanks for sharing your feedback with us. We understand your concern about your LG Dryer (DLEX4000W) model stops working after two years. We strive to provide reliable, durable, high-quality products and exceptional services to ensure a smooth expereince. While the standard manufacturer’s warranty covers one year for parts and labor, some components, such as the drum and motor, may have extended coverage. If your dryer is not functioning, we recommend checking the power connection and performing a reset by unplugging it for five minutes before restoring power. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898. If you're experiencing a specific issue, such as no heat or drum not spinning, we’d be happy to troubleshoot further. Please send us a private message on social Media @LGUSSupport, and our team will be glad to assist. ^Juvy
Avoid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine takes 2 cycles to dry. It is not good do not buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
Defective Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was defective and unable to use. LG failed to connect the vent tube to the dryer causing it to vent into the laundry room.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Amy. We're deeply sorry for the inconvenience you experienced with your stackable electric dryer. This is certainly not the experience we want for our customers.
Your safety is a priority, and we'd like to rectify this situation immediately. Please send us a private message via Facebook or Twitter @LGUSSupport with your contact details and the model number of your dryer. Our team will work swiftly to address this issue and ensure your dryer is properly connected.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter. —Kai
Don't buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buzzer isnt loud enough Wish i had my old dryer back. Takes longer to dry.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Product review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied with the delivery process and the customer service follow up!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joanne. Thanks for sharing your feedback with us. We understand how important it is for your LG Dryer (DLEX4000W) model to be delivered and set up without any hassle. We strive to provide exceptional services and ensure a smooth experience. For any delivery-related issues, reaching out to LG delivery support or contacting Best Buy customer service at 888-237-8289. They can help address scheduling or tracking concerns. If you need further assistance, please send us a private message on social media @LGUSSupport, and we’ll work with you to ensure everything is handled smoothly. We appreciate your feedback and are here to help. ^Juvy
Great experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our purchase. This product is efficient, quiet and Best Buy made the purchase and installation extremely easy.
I would recommend this to a friendBuyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered without stacking kit. Dryer sat in living room for another week. Delivered stacking kit but didn’t install. Would have waited another week for that. Had to install ourselves. now having issue with refrigerator delivery. Don’t buy from Best Lies.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for supporting LG. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Problems with smart functions, don't spent on this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's acting weirdly. The time that you set for dry, some time goes from 60 mins to 1 mins and it stops. And it does not happen always. The workaround that i'm using is to run that in manual and don't use any other smart feature provided ("For which i bought this") and the worst part is, i can't return this. LG i need the help with this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please contact LG Customer Support by
direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Broken up and diety
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came all broken up. I returned it.?in the store it looked nice
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ElsieH. Thank you for sharing your experience with us. We understand that your LG DLEX4000W did not meet your expectations upon arrival, and we truly appreciate you bringing this matter to our attention. We understand your situation and would like to help guide you through a few steps that might clarify the issue. As a first step, please verify that all protective packaging materials have been completely removed from the dryer, as sometimes leftover components can be mistaken for damage. Additionally, please take a moment to carefully inspect both the exterior and interior of the unit for any signs of misaligned or loose parts that may have occurred during shipping. These initial checks can often help determine if the condition is related to installation or handling.
https://www.bestbuy.com/site/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-built-in-intelligence-white/6419627.p?skuId=6419627
While we recognize that you mentioned contacting Best Buy directly, we are here to support you as well. Please send us a private message on Social Media @LGUSSupport so our team can gather more details and explore possible solutions together. We appreciate your patience and thank you again for your valuable feedback.
—Renzo
Do not buy this LG Dryer!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer continually has error codes and will not dry clothes. Worked continually with an LG representative troubleshooting ect., and I cannot get this dryer replaced or fixed!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Buy an extended warranty or don't buy this dryer!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 2 years of use. Entire motherboard needs to be replaced and the repair prices I'm being quoted are 80% of the cost of the dryer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on our LG Dryer (DLEX4000B). We're sorry to hear that your dryer stopped working after two years and that the repair costs are high. This is not the experience we want for our customers. The dryer comes with a warranty, but you can also buy an extended warranty for extra coverage and protection against unexpected repair expenses. Consider getting an extended warranty for peace of mind. For more assistance, please reach out to us on social media @LGUSSupport. ^Juvy
New dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice dryer. Our old LG was 15 years old. I like the new model. Very quiet and efficient.
I would recommend this to a friendNot happy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer works well but they forgot the steam kit and I have to move things around again when they return. Also, the vent came off and it was a big hassle to put back as there is no room to get behind the dryer. Not a happy customer.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Terrible Dial
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light on the dial for choice of washing action is terrible. It s hard to align the spread of the light on the proper action. This is true for washer and dryer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, We hate to hear you are dissatisfied with your unit's performance. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will share this with our research and development teams for future improvements. We apologize for any inconvenience.^Vanessa
Do not have best buy install this
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't have them install it for you. They'll screw it up.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, KevinM. Thank you for sharing your feedback with us. We understand your situation with the DLEX4000B dryer, and about the installation experience.
Since the issue seems to be related to the installation process, we recommend reaching out to Best Buy directly for assistance with your installation concerns. They will be able to help address any issues related to their installation service.
If you have any questions about the dryer itself or need further assistance, feel free to send us a private message on Social Media @LGUSSupport. We’re happy to help you with any product-related inquiries.
https://www.bestbuy.com/site/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-built-in-intelligence-black-steel/6419629.p?skuId=6419629
We appreciate your patience, and we look forward to assisting you further!
—Renzo
Dryer Filter Snags and Ruins Clothing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this product 9 days ago and began using it today and the filter has already snagged an item of my clothing. A quick online search shows this is a known problem and I refuse to have my clothing destroyed by a defective dryer. Will be returning asap.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Bad dryer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer often errors out multiple types for humidity sensor however there is no trapped heat.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rosa. Thank you for letting us know about the issue with your LG dryer model DLEX4000B. It sounds like the humidity sensor might be causing some errors. Please check the sensor for any lint buildup or obstructions and ensure the venting system is clear. If these steps don’t resolve the problem, please send us a private message on our social media platform via @LGUSSupport. Our team will assist you with further troubleshooting and explore solutions to get your dryer running smoothly. We appreciate your patience. ^Sam
Terrible service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivery sucks!!!!! Terrible company management!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern with the delivery process for your LG Dryer (DLEX4000B) model. We strive to provide exceptional services and ensure a smooth experience. As a first step, if you haven't already, we recommend checking the unit’s installation to ensure everything is properly set up, including leveling the dryer and making sure the vent hose is securely connected. This can help ensure that the dryer operates as intended. You can also contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We’re here to make sure your LG experience is a positive one, and we’ll do our best to help with any concerns you have. ^Juvy
Delivery Fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installer would not install it. They wanted to leave it in my garage. So I sent it back. Your delivery i stallers lost you this sale.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Thank you for taking the time to leave us a review. Having a wonderful experience is what matters to us and we'd like to ensure that you are heard in your concern. We rely on our customers like you to let us know what we're doing right and wrong. We want to continue to provide the best experience possible. If you need more assistance with your LG Smart Dryer product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.
Stopping working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within 3 months! Delivered and installed properly but the unit just stopped functioning.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG Stackable Electric Dryer was unable to adequately continue operating. In order to give you the best assistance possible we'd want to better understand how we can resolve any issues. We will be helping you further if you send us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport or call our customer service line at (800) 243-0000.~Tanisha