Customer Ratings & Reviews
- Model:
- DLEX6500B
- SKU:
- 6532176
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the quiet operation, ease of use, and drying performance of the 7.4 Cu. Ft. Stackable Smart Electric Dryer. Many appreciate its efficiency, large capacity, and sleek design, with some finding the steam option and smart features particularly useful. The only concern expressed by a few customers is with the door latch.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great. My problem was waiting a month to get them. The delivered got canceled 3 times. Manager gave me discounts for the inconvenience.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gabriel. Thanks for sharing your experience with the LG Dryer (DLEX6500W) model. We understand the importance of a smooth delivery and set-up process. If you ever run into a similar situation again, one helpful step is to confirm delivery status directly with the retailer’s scheduling team on the morning of the appointment. This can sometimes prevent last‑minute cancellations due to routing or inventory issues. You can also review support information for your model here: https://www.lg.com/us/support/product/lg-DLEX6500W. We’d be happy to take a closer look if you need anything related to setup, features, or performance. Feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Cool Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great in size and colors looks good. Can’t wait to use it.
I would recommend this to a friendGood
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works aa it suppose to work. Have had zero issues at the momment.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, expected than i thought, would recommend
I would recommend this to a friendLG 7.4 Cu. Ft. Smart Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer unit was delivered with a sizeable dent and we are awaiting replacement. The unit makes a loud noise when running but it could be a result of the dent. On the plus side it has a number of cycles and turns itself off when the clothes are dry.
I would recommend this to a friendI wish the power button was actual button
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like how they are touch instead of actual button you push to turn off and on. Ive accidentally walked by and barely touched button with my body or arms and have turned them on many times
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Chris! We appreciate your feedback; our appliance development team uses reviews just like yours to see how we can do better in the laundry room, so thank you! ^Ian
Stressful
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did our research and set everything up to have the washer and dryer installed and old appliances removed. When the guys came to install they said they needed different parts than they had on them. They seemed confused then decided they couldn’t do it. We bought the set to replace a stacked set of the same size in a cabinet. The cabinet was definitely built first, so the old set was installed in the space as it is. They said we would have to take apart the cabinetry before they could install, and also tried to say the set wouldn’t fit, even though the dimensions are smaller than what we are replacing. They wanted to leave new appliances but we dont have a garage or anywhere to store them so they finally agreed to take them back. Everyone was nice but the situation was stressful and we couldn’t afford to replace our cabinetry so we ended up cancelling the whole order. I’m wondering now if the install team just wanted an easier job. We seriously considered taking apart our kitchen. Still feeling stressed and unsure how to replace our washer and it needs replaced asap. Unfortunately, the deal we got over Black Friday is also gone. Very stressful and made me lose trust in purchasing from anyone who uses a third party installer. I have no way to know if they are good but I’m hoping to buy them again eventually.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with LG Dryer (DLEX5500V) model. We're sorry to hear about the installation process of the unit. We strive to provide top-notch products that meet our customer's needs and expectations. We will take your feedback into consideration and work towards improving our installation process to ensure smoother transactions for our customers. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Disappointed with LG Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shakes violently. So badly I’m scared to run it. I’ve ran it twice. I double checked level and not wobbly. Everything as far as level and flush to the floor is perfect. It makes a rubbing sound at startup. It damaged my dryer in its violent shaking fit
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Travis. Thank you for sharing your experience with us. We understand how concerning it must be to have your LG Dryer (DLEX5500V) model shaking violently and making a rubbing sound. We strive to provide high-quality products and ensure a smooth experience.
It sounds like the issue could be related to an internal part, such as the drum, or a possible imbalance in the load. We recommend checking for any objects that might be caught in the drum and making sure the dryer’s drum and motor are properly aligned. Additionally, we suggest running the dryer with a smaller load to see if that helps reduce the shaking.
If the problem continues, we recommend sending us a private message on social media @LGUSSupport. Our team will be happy to assist further and explore additional solutions, including possible repairs if necessary.
We appreciate your patience and are here to help get your dryer working as it should. ^Juvy
Help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this dryer after getting the proper connections installed but i keep getting this error. What does it mean?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Dryer (DLEX5500V) model. We appreciate your feedback and apologize for any inconvenience you have experienced with the error message. Our goal is to ensure that you have a positive experience with our products, and we are committed to resolving any issues you may encounter. To better assist you, we would need more information about the specific error message you are encountering. However, we can provide some general troubleshooting steps that may help resolve the issue. Please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-error-code-list-CT10000011-20152310891742. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Not sure yet?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure yet about this product? When it was delivered originally it was damaged and the delivery date of the new one is not for another week.
I would recommend this to a friendNever Use Best Buy! Terrible Customer Service!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They installed both washer and dryer, crushed/flattened the rear heat vent, broke the water valve inside and outside the house. We paid a $900.00 plumber repair bill to correct it all. No word from Corporate.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the installation of your LG Dryer (DLEX6500B) model. We truly appreciate you bringing this to our attention. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 for further assistance. While installation services are typically handled by the retailer or third-party providers, we want to make sure your LG units are operating safely and efficiently. For this unit, if the rear heat vent was damaged, we recommend inspecting the airflow and ensuring the vent hose is properly connected and unobstructed. Restricted airflow can impact drying performance and safety. You can find helpful guidance on venting and setup here: https://www.lg.com/us/support/product/lg-DLEX6500B.ABLEEUS. If you’d like us to look further into this or assist with next steps, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Wobbling dryer door
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer door wobbles, the same reason that I had to return the first one. The guys that install the machine claimed that it’s the way it is with all the dryer product for that model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dryer (DLEX5500V) model. We understand how frustrating it is to deal with a wobbly dryer door, especially after having to return a previous unit for the same issue. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. If the installation team indicated that this is a common issue with that model, it’s definitely worth reaching out to our support team to see if there are any recommended solutions or adjustments that can be made to improve the door's stability. Please send us a private message on social media @LGUSSupport. We're here to assist you with troubleshooting and to ensure you have a positive experience with your dryer. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy
LG appliances, never again.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't wait to get rid of this dryer. The first one arrived but never dried anything. We exchanged it for another one, new one works but the only feature that drys clothes is "power dry", all other modes will just leave clothes a soggy mess. LG support has been useless and refuses to do anything about the unit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Matthew. We really appreciate you sharing your experience with your LG Dryer (DLEX6500B) model, and understand your concern about the core features of the unit aren’t working as expected—especially after replacing the original one and still facing issues with performance. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
The "Power Dry" cycle uses higher heat and extended drying time, which is why you're seeing better results with it. However, if other cycles are consistently leaving clothes damp, it could be related to the automatic sensor drying system not detecting moisture correctly. This can sometimes happen if the moisture sensors inside the drum are not clean. We recommend wiping down the sensor bars located just inside the drum opening with a soft cloth and a bit of white vinegar to remove any buildup from dryer sheets or fabric softener, which can interfere with accurate readings.
Also, ensure your lint filter and exhaust duct are completely clear, as restricted airflow can limit drying power across all cycles. For more help, visit https://www.lg.com/us/support/video-tutorials/lg-dryer-reasons-why-your-dryer-won't-dry-CT10000011-1366647777314.
We’d really like the chance to turn this experience around. Please send us a private message on social media @LGUSSupport, and we’ll take a closer look at your case and explore options to help get your dryer working the way it should. ^Juvy
Unit was DOA and Best Buy drops the ball
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea if the dryer is any good. The installer could not get it to power on. As he left he was on the phone to someone initiating a unit exchange. He said someone would be in touch. 11 days later I have to call Best Buy to find out what's going on. This initiates the actual exchange process as they had no record of the failure. The soonest exchange will be next Tuesday, so not too bad. Luckily we aren't living in the house at the moment but it would be nice if people would do what they say they are going to do.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for taking the time to share your experience with the LG Dryer (DLEX5500V) model. We understand how important it is to have a functioning appliance, especially when it comes to home essentials like a dryer. We aim to offer reliable, high-quality products and great services for a smooth experience. We've noted your feedback and will work on it to prevent similar issues. We'll make sure the exchange process goes smoothly. If you need further assistance, reach out to us on social media at @LGUSSupport. ^Juvy
Best Buy Lie
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this open box and the tag said excellent condition. Well I traveled 2 1/2 hours to pick it up curbside and when I got home and unraveled it I noticed a dent on the top right side. The dryer looked brand new, but when I started it up it sounded like a college marching band. I am not disappointed with LG cause this is an excellent dryer I do believe, but Best Buy is wrong for saying this dryer was in excellent condition. So the rating is for Best Buy open box products and not the dryer itself.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for reaching out to us regarding your recent purchase of an open box dryer from Best Buy. We apologize for any inconvenience caused by the condition of the product. At LG, we strive to provide high-quality appliances that meet our customers' expectations. We recommend reaching out to BestBuy's customer service department to address your concerns and ensure appropriate actions are taken. If you have any further questions or require assistance, please feel free to reach out us on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne
Multiple Damaged Units
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two busted units in a row! Waiting for the third replacement dryer. It’s been two months!! What are you doing about appliance damage at warehouses?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there.
We're sincerely sorry for the frustrating experience you've had with your Dryer replacements. This is certainly not the standard we hold ourselves to.
We understand your frustration, and we're actively looking into the root cause of these issues. Rest assured, we're committed to resolving this matter promptly.
To expedite the process, could you please send us a private message via Facebook or X (Twitter) @LGUSSupport with your replacement details? Our dedicated team is standing by to assist you.
Again, we apologize for any inconvenience this has caused. Your satisfaction is important to us, and we're dedicated to making things right.
—Kai
Bad purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fourth day of use and it doesn't dry anymore. The Normal drying cycle says 57 minutes, now it changed to 41 minutes ????? The Fan cycle turns off in 1 minute. I was denied LG warranty by LG 09/03/24. THE PRODUCT DOES NOT WORK. product purchased at Best Buy 08/15/24 BAD PURCHASE
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Leonardo. Thank you for communicating with us. We understand that you’re facing issues with your LG Dryer (DLEX6500B) model and that it’s not performing as expected. We aim to provide reliable, high-quality products that exceed our customer's needs. To help address the drying issue, we recommend checking and cleaning the lint filter and vent hose, as blockages can sometimes affect drying performance. Also, ensure that the dryer is not overloaded, as this can impact drying efficiency. You may visit this link: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 for additional help. Since you've mentioned warranty issues, we suggest reaching out to Best Buy customer service at 888-237-8289 for assistance with warranty claims or potential exchanges. Meanwhile, please send us a private message on social media @LGUSSupport so our team can further assist you with more troubleshooting steps or explore alternative solutions. We appreciate your patience. ^Juvy
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||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lid doesn't lock properly. Take more time to dry ( 20 more minutes)
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Raph. Thank you for sharing your feedback on the LG Dryer (DLEX6500B) model. We understand how important it is for your dryer to operate efficiently and safely. We strive to provide high-quality products that exceed our customer's needs. Here’s how we can assist: If the lid isn’t locking properly, this could be due to a malfunction or misalignment. Ensure that nothing is obstructing the latch mechanism and that the lid closes fully. Ensure you’re not overloading the dryer for the increased drying time, as this can affect performance. Additionally, check if the lint filter is clean and the venting system is clear. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. For further assistance, you can reach out to us on social media @LGUSSupport. Our team can guide you through further troubleshooting or arrange for a technician to inspect the unit. ^Juvy
not working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the wifi doesn't work and they have not helped me get it working or set up a time for someone to come out
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with us. We understand that you're having trouble with the Wi-Fi on your LG Dryer ( DLEX6500W) model. To start troubleshooting, please ensure that your washer is within range of your router and that the network settings are correctly configured. For more help, visit https://www.lg.com/us/support/help-library/lg-thinq-appliance-connection-troubleshooting--20152216855767. If the issue persists, we’re here to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help set up a service appointment or explore other solutions. We appreciate your patience. ^Juvy
NEVER EVER AGAIN !!! The worst customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible horrible experience !!! They sold this washer and dryer but it was never in stock !!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Catalina. Thank you for sharing your experience with us. We understand your concern about purchasing an LG Dryer (DLEX5500WSKU) model and then experience delays due to stock issues. We strive to provide exceptional services and ensure a smooth experience.
We want to make sure you're taken care of, and if you're still looking for a solution or if you're considering another model, we're here to assist you in finding the right unit.
Please send us a private message on social media @LGUSSupport with your order details, and we’ll do our best to help resolve this issue and provide you with the support you deserve.
We truly appreciate your feedback and are committed to ensuring your satisfaction. ^Juvy