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Customer reviews

Rating 4.7 out of 5 stars with 222 reviews

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Rating by feature

  • Capacity

    Rating 4.9 out of 5 stars

  • Dry Time

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-222 of 222 reviews
  • Rated 1 out of 5 stars

    Defective Unit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I have been a great fan of LG washer/dryer in the past, they have certainly come down a notch or two in their quality and service. I believe this is one of those newer units that probably still needs a lot of testing; they delivered a defective unit to me. It's been over two weeks since I received delivery of this unit and between LG and Best Buy Total Tech they haven't been able to fix the issue or provide a replacement unit so far. I am looking forward to their next appointment that is scheduled a week and a half away out - that would make it 25 days since I first took delivery of the defective unit and hopefully getting it up and running. I will put LG back on the list of suspect brands to watch out for after this experience!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer LG

  • Rated 2 out of 5 stars

    Dryer Quit After 7 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our LG DLex model dryer quit heating and drying after only 7 years. Disappointing

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We apologize that the dependability of your LG Smart Electric Dryer has been a source of frustration for you. Your satisfaction is very important to us, and we understand your concerns. We want to ensure that you have a more satisfactory experience in the future, so we recommend contacting our LG Social Media team on Facebook or Twitter using the hashtag @LGUSSupport and including the model and serial numbers of the dryer. We'll handle the rest! Rita LG

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