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Customer Ratings & Reviews

$1,199.10
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Customer reviews

Rating 4.7 out of 5 stars with 227 reviews

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Rating by feature

  • Capacity

    Rating 4.9 out of 5 stars

  • Dry Time

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-227 of 227 reviews
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Black Friday haul

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this during black Friday. It meets all expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, drys well, lots of options for different cycles! The app and connection to the internet are pretty cool. I know when the laundry is done and even changed the end-of-cycle tune. This is a good-looking machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer and dryer I love this set. It is easy to use once you set the cycles you don’t need to do it again. Low my electricity bill..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG SMARTY DRYER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BOUGHT THIS FROM BEST BUY, ONLY TO FIND OUT..IT IS THE BEST BUY!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laundry made easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very user friendly, makes laundry enjoyable and easy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective Unit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I have been a great fan of LG washer/dryer in the past, they have certainly come down a notch or two in their quality and service. I believe this is one of those newer units that probably still needs a lot of testing; they delivered a defective unit to me. It's been over two weeks since I received delivery of this unit and between LG and Best Buy Total Tech they haven't been able to fix the issue or provide a replacement unit so far. I am looking forward to their next appointment that is scheduled a week and a half away out - that would make it 25 days since I first took delivery of the defective unit and hopefully getting it up and running. I will put LG back on the list of suspect brands to watch out for after this experience!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer LG

  • Rated 2 out of 5 stars

    Dryer Quit After 7 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our LG DLex model dryer quit heating and drying after only 7 years. Disappointing

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We apologize that the dependability of your LG Smart Electric Dryer has been a source of frustration for you. Your satisfaction is very important to us, and we understand your concerns. We want to ensure that you have a more satisfactory experience in the future, so we recommend contacting our LG Social Media team on Facebook or Twitter using the hashtag @LGUSSupport and including the model and serial numbers of the dryer. We'll handle the rest! Rita LG