Customer Ratings & Reviews
- Model:
- DLG3601V
- SKU:
- 6419617
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.4 Cu. Ft. Stackable Smart Gas Dryer with Built-In Intelligence highly for its ease of use, excellent performance, and substantial capacity. Many appreciate the dryer's quiet operation and its ability to efficiently dry clothes. Positive feedback consistently highlights the straightforward programming and effective drying capabilities. The dryer's large capacity is also frequently praised for accommodating even king-size bedding.
This summary was generated by AI based on customer reviews.
Two LG gas dryers, not heating.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had two LG gas dryers delivered, none of those worked. The installer of the second one was so lazy, there are no words for him. He didn't even installed it properly, twice. He was leaving the whole tube rolled in the back of the dryer , so there was no way that it could work properly. After I requested he cut it, he left a whole piece plastered inside the tube. With people like that working for you, (I know he is not an employee) your name and reputation really suffers. At least with me. It was an insult to us, your customers.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Done with LG
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.as a washing machine, the dryer quality is worst too after couple months of usingr when it starts working machine makes weird sound during rotation. Best Buy changed everything and fixed this during 1,5 month
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking the time to leave us a review. Having a wonderful experience is what matters to us and we'd like to ensure that you are heard in your concern. We rely on our customers like you to let us know what we're doing right and wrong. We want to continue to provide the best experience possible. If you need more assistance with your LG Stackable Smart Gas Dryer product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.
I should not have bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No easy to use. Don’t come with instructions. It takes too long to wash cycles. Lacks control over ride for setting on cycles. For example if you set it to one of the preset cycles but want to use hot water instead of warm it doesn’t allow it I like my old washer better
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You delivery system suck I waited more than a month for a dryer. When it’s time to deliver I received no call coming from you saying that the call was canceled then you tell me I have to wait another week. So far your geek squad gets a grade “D”
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been nothing but trouble! Best Buy delivered the wrong gas dryer orifice. Now it stops with a d 80,90,95 code which indicates blockage but I have none. Best Buy came out once and still doesn’t work properly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Broken washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new washer was installed and was obviously broken. Not given a quality check before it was delivered. The new dryer works. No working washer during the holidays. Still waiting on another one to be delivered and installed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on
Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call
800.243.0000. We apologize for any inconvenience this caused.^Venette
Bad installers, never got product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How can I review something I never got? Your installers refused to install it, then refused to come back. Juan Cisneros should be fired.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention, Katie. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Jovelyn
slow drys
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't dry fast or well, requires multiple cycles to dry
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If using the Normal cycle, deselect the ENERGY SAVER option. The Energy Saver option is selected by default. This option reduces energy use by adding an air dry section to the beginning of the cycle. It is normal to feel no heat at the beginning of the cycle while in ENERGY SAVER mode.
Also you may want to considering adding wool dryer balls to your load, they do a great job keeping your clothing separated allowing for better air circulation. ^Jennifer
- Pros mentioned:Drying performance, Noise level, Overall performance
Great gas dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box because we needed a gas dryer unexpectedly and it's been great. It's very quiet and dries perfectly. Especially nice was they loaded it into our truck for us at the store.
I would recommend this to a friend - Pros mentioned:Drying performance, Noise level, Overall performance
Nice dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking large dryer. Dries clothes fast and quiet. Paid $699 for it. I thought it was a great price for an LG dryer.
I would recommend this to a friend - Pros mentioned:Drying performance, Noise level
Wonderful product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent dryer. You can set it with an app. It dries clothes very well. Set up was easy and its stackable. I love the many features and how quiet it runs. This was an excellent choice for us. And Best Buy made it better with a great price.
I would recommend this to a friend - Pros mentioned:Overall performance
LG Gas Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic value for the price I paid. I've had it now for a couple of months and the dryer is still working great. Dries clothes super fast. Looks sleek. Love it!
I would recommend this to a friend - Pros mentioned:Overall performance
great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product,one the best in the market today just buy, noregret later for sure.
I would recommend this to a friend Stopped Drying Clothes in "Normal" Default Setting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer worked well for about 7 months, occasionally leaving some clothes damp on normal cycle, but nothing surprising. Then, it started leaving clothes completely wet in normal cycle. I noticed that it defaults to "Energy Saver" mode when selecting Normal dry cycle. I must manually change the dry level to get the energy saver light to turn off and dry the clothes. Not sure what changed, but I didn't change anything on my end. I had an older LG model for 10 years and it worked flawlessly.
No, I would not recommend this to a friendDidn’t Last an Hour
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only bought LG because it’s one of the on.y brands available. As expected, it’s total junk. Have owned if for a few hours and it’s already squeaking. Can hear the hamster wheel running from across the house.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes at least 90 minutes to dry a regular load of clothes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette