Customer Ratings & Reviews
- Model:
- DLGX4001W
- SKU:
- 6419625
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence for its excellent overall performance, quiet operation, and effective drying capabilities. Many appreciate the ease of use, large capacity, and the helpful steam function. While some users noted minor drawbacks related to visibility and sensor performance, the positive feedback overwhelmingly focuses on the dryer's efficiency and convenient features. The sleek design is also frequently praised.
This summary was generated by AI based on customer reviews.
defective dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.getting an d80 d90 error since I got this machine. I already hired a professional to clean the vent in the wall but still getting the same error. I have to return this item
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gio. Thank you for sharing your experience with us regarding your LG Dryer (DLGX4001W) model. We understand your concern about dealing with error codes like D80 and D90. We strive to provide high-quality products and ensure a smooth and seamless experience. These error codes typically indicate issues with the ventilation system. Since you've already had the vent professionally cleaned, here are a few additional troubleshooting steps you can try: Ensure that the lint filter is clean and free of debris. A clogged lint filter can contribute to ventilation issues. Make sure the vent hose is not kinked or blocked. It should be properly connected and have a clear path for airflow. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore additional solutions and discuss your options. ^Juvy
looks beautiful but...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Air dry likes to switch to high heat which has ruined several items. LG customer service is a joke don't waist you time... regret this purchase. If you have the option go with a different brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RhiannonW. We apologize for any inconvenience you've experienced with your LG 7.4 Cu. Ft. Stackable Smart Gas Dryer. We understand that the air dry feature switching to high heat can be frustrating and may have caused damage to your items. We'd like to assist you in resolving this issue.
To address the air dry switching to high heat, please ensure that you have selected the correct drying cycle and temperature settings. If the issue persists, please reach out to us privately on Facebook or Twitter using @LGUSSupport, and we'll be happy to assist you further. ~Luisa
Lukewarm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is very weak. If we're washing jeans, even if it's just four pairs, we have to run them twice. Very disappointing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Very poor business
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy lied and said they install stackable and did not. Left dryer in middle of room. Still have not called me back.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding your LG Dryer (DLGX4001W) model. We understand your concern about facing installation challenges, especially when stacking is essential for your setup. We strive to provide exceptional services and ensure a smooth experience. We recommend ensuring the stacking kit is compatible and that proper leveling is performed before stacking. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you have any product-specific questions or concerns, please send us a private message on social media @LGUSSupport. Our team would be happy to assist and provide guidance for your dryer setup. Your satisfaction is important to us, and we’re here to help. ^Juvy
Pushing a review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer makes a lot of noise…. Light is ifffey… And service — non-existent And computer somet8mee makes it difficult to do what YOU want. AND…still wants to control you — if entire for not checked off— won’t submit
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Dryer (DLGX4001W) model. We understand that dealing with a noisy dryer and an unreliable light can be disappointing. Regarding the service experience, we strive to provide excellent customer service, but we fell short of your expectations. Please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-common-noises-during-the-dry-cycle--20153081341056. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Poor Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I am not sure what has gone wrong with LG but this dryer is not actually drying. I have to run it three times to get dry towels and sheets
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello Natasha. Thank you for sharing your experience with the DLGX4001W dryer. Let's get this resolved:
1. Ensure that the lint filter is clean and the dryer vent is not obstructed. Proper airflow is crucial for effective drying.
2. Avoid overloading the dryer as this can affect drying efficiency. Smaller, evenly distributed loads tend to dry more effectively.
3. Check the drying settings to ensure they are appropriate for the type of load you're drying. Some cycles are designed for lighter loads and may not be suitable for towels and sheets.
If you continue to experience issues, our customer service team is ready to assist you with troubleshooting or scheduling a service appointment. Thank you for choosing LG, and we're confident we can help you achieve optimal performance from your dryer. ^Sam
lg dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working 3 weeks after i purchased. Nice looking but not worth the hasle.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
F Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DON’T have “best buy” install or deliver appliances! The 3rd party employees they hire will damage your home and best buy and that 3rd party will refuse to take responsibility. Sitting here with water and floor damage in the thousands that I’m going to have to pay for unless I want to sue.
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Install yourself
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was good, the installation company along with best buy's coordination was horrible. One of the worst experiences I've ever had. Best buy says one thing and then their vendor says another. I recommend you use someone else for installation. Additionally, best buy store manager was of no use when the situation was explained.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Nightmare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the wrong clothes drier and had to wait four days for the exchange. Then I received a washing machine that doesn’t work. Now I have to wait until Thursday for a new one. Delivery boys speak mo English at all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
worst service ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.are you kidding? worst experience ever. Screwed up first delivery, screwed up second delivery. Went to incorrect address for third delivery. finally completed on fourth attempt and almost one month.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Not excellent rated condition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online it says excellent open box condition but the screws on the door are broken and i had to drill two out to put new screws. I can not change door side because screws are strip
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Hasn't been recieved yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I have made one payment on all the equipment and install but we won't receive the washer and dryer till the end of March. We knew this when ordered, but I find it hilarious they have asked for a review.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that you had issue with your delivery. This feedback will be shared with our product team. We apologize for any inconvenience.^Venette
Do not buy from here
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst delivery service of all time. Do not buy appliances from here. Countless never ending issues.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you informing us about the delivery issues you encountered with Best Buy, and we apologize for any inconvenience this has caused you. Because we are a third party, we would recommend contacting them so they can provide a reasonable justification for the errors. ~Rita
R m
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im having Lots of trouble drying my cloths it keeps turning off every one minute. And I don’t know how to make it work
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Dryer doesn't heat up to dry.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer will not dry. Service sent and they didn't fix it. Waiting on another service ticket now as Best Buy wouldn't replace it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am confident that the repair will resolve the problem with your unit. Understandably, it's frustrating
and disappointing to need repair so soon after purchasing the unit. If you ever have any questions,
please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused.^Venette
project manager
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse service ever .. will not buy appliances from you again. Wasted 8 hours of my time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Capacity, Noise level
LG Dryer Thin Q review.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good! Still trying to figure out all of the settings, but the dryer is quiet and has a great capacity. I'm sure we will enjoy it even more, once we've had a chance to utilize all of the features. We especially like that the controls still have somewhat of a manual function, as opposed to all digitial. Overall, very pleased with our purchase.
I would recommend this to a friend tired of being dissapointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nothing but trouble with your if 2 dryers i received. on my 3rd so lets wait and see what happens..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
washer dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great appliances and delivery and installations. 18 months to pay with no interest
I would recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette