Customer Ratings & Reviews
- Model:
- DLGX6501B
- SKU:
- 6532177
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the overall great and efficient performance of the 7.4 Cu. Ft. Stackable Smart Gas Dryer, as well as its quiet operation and ease of use. Many appreciate the outstanding drying performance and the large capacity for handling bigger loads. The design and steam function, especially the turbo steam feature, are also well-received.
This summary was generated by AI based on customer reviews.
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dryer. I use it daily. I would recommend LG.
I would recommend this to a friend- Pros mentioned:Overall performance
Not worth the price even on sale
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product does what’s it’s intended for. The App feature is useless since you have to “lock” your washer/dryer. The sensors are also very delicate so if you are on a 1 hour cycle and you accidentally touch the button there is no way for that cycle to go back to that state it was in
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with your valuable feedback with the LG - 7.4 Cu. Ft. Smart Gas Dryer with Steam and Sensor Dry - Black Steel. This will be considered for our continuous improvement. Should you have any additional inquiry or concerns please don't hesitate to message us on Facebook or Twitter through @LGUSSupport, and you can always count on us to assist you. ^James.
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dryer, like that you can connect to it, keeps you updated on any issues
I would recommend this to a friendFirst and last purchase from LG
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.drum stated to have grinding noise within 10 months of owning it. doesn't dry unless you do the highest cycle. Called LG for manufacturing warranty and they said it was out warranty as their warranty starts on the date of the purchase and not the date of delivery. so even though I didn't have the product in my hand it was considered in warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jim. Thank you for sharing your experience with the LG Dryer (DLGX6501B) model. We understand your concern about dealing with a grinding noise and drying issues, especially when you’re told the warranty has expired based on the purchase date rather than the delivery date. We strive to provide high-quality products and exceptional services to ensure a smooth experience. To address the grinding noise, it could be due to a problem with the drum bearings or other internal components. For the drying issue, ensure that the lint filter is clean and that the venting system is not obstructed, as poor airflow can affect performance. for additional help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If you need further assistance, please reach out to us on social media @LGUSSupport. We appreciate your patience and are here to help you. ^Juvy
Not working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blockage signal keeps stopping run so not good at all
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your concerns about the LG Dryer (DLGX6501B) model. We understand your concern about encountering a blockage signal that interrupts your drying cycle. We strive to provide reliable, high-quality products exceeding our customer's needs. As a first step, we recommend checking the lint filter and the venting system for any obstructions. A blocked vent can lead to airflow issues and trigger the blockage signal. Ensuring these areas are clear may help improve performance. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-understanding-d90-and-d95-error-codes--20150209089448. If you need more assistance, please send us a private message on social media @LGUSSupport, and our team will be happy to help you troubleshoot further. We appreciate your patience as we work to resolve this issue. ^Juvy
Missing out on a dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure it will be a good dryer once I get it running. The conversion kit to LP doesn’t come with the dryer. BB didn’t inform me of this hurdle.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 7.4 Cu. Ft. Smart Gas Dryer with Steam and Sensor Dry - Black Steel. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Nightmare
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived dirty and scratched. Vibrated terribly. Ended up returning it which led to another nightmare. I do not plan to ever buy another appliance from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We apologize for the unsatisfactory experience with your recent LG purchase. It is disappointing to hear that the product arrived in poor condition and did not meet your expectations. We understand your frustration and will address this issue with our delivery and quality control teams to prevent similar incidents in the future. If there is anything we can do to assist you further, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Pros mentioned:Drying performance, Ease of use, Overall performance
Product Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with my new washing and drying machines. Very good at keeping my clothes washed and super simple.
I would recommend this to a friend - Pros mentioned:Ease of use, Noise level
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Minimal noise, fast wash/dry and very easy to learn to use
I would recommend this to a friend - Pros mentioned:Overall performance
Lg washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these!!! Couldn’t be more happier. Way better than my old Samsungs. Highly recommend
I would recommend this to a friend Buy immediately
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this so much. I walked into Best Buy and asked the representative what the best one was. He pointed me to this and said he has it at his own mother’s place, which made it a done deal for me. Couldn’t be happier having bought this.
I would recommend this to a friendcustomer service (LAUGH)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best buy sub-contractors installed. Woke up next morning house smells like gas on 4/24/2024. shut off gas, open doors. Have to wait till 4/26/24 for their sub-contractor to fix. Even asked if was leaking beforehand! With sub-contractors like this ABT sounding like a much needed option
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for sharing your experience with the LG Dryer (DLGX6501W) model. Your safety and satisfaction are important to us. We aim to offer top-notch products and services for a great experience. We understand your situation and will work quickly to solve it and prevent similar incidents in the future. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Beware of Current Best Buy Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, terrible delivery experience from 3rd party vendor that left me without working washer or dryer. Geek Squad isn't what it use to be! Delivery team dented and scratched the appliances. Told me to call Best Buy for replacement. Damaged existing dryer vent when removing - replaced with BB part which wasn't long enough to connect to new dryer. Left without finishing the install. When I went to use my washing machine, all water poured from utility sink onto floor as delivery team unhooked the drain at the bottom. After attempting to tighten, additional plumbing underneath sink is now leaking. After raising concern for a potential gas leak, BB finally sent 3rd party vendor back out (after day 3) to install a dryer vent I purchased from Amazon and attempt to tighten plumbing undeneath utility sink.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cristen. Thank you for sharing your experience with the LG Dryer (DLGX6501B) model. We understand your concern about dealing with a delivery experience that leaves you without functioning appliances and additional plumbing issues. We strive to provide exceptional services and ensure a smooth and seamless experience. To help resolve the plumbing leak, we recommend contacting a local plumber to ensure everything is securely connected and functioning properly. Additionally, it may be worthwhile to escalate your concerns with Best Buy customer service at 888-237-8289 to seek compensation for the damage caused during delivery.
If you have further questions or need assistance with your LG products, please send us a private message on social media @LGUSSupport. Our team will be more than happy to support you through this process. We appreciate your patience. ^Juvy
LG has the word customer service imaginable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this dryer. Had it for a day, went to find the air dry option, could not find it. Tried calling customer service. LG appears to use an overseas call center. The background noise made it impossible to hear and the rep. was extremely rude and snippy. Literally the most shocking customer service I have experienced in a long time. Eventually I realized that, to get air dry (one of the most basic settings imaginable) I would have to use the Thingq app. Downloaded it -- found out it is extremely invasive. To use it, one has to allow location, camera, and other settings. Sorry no. Between having the worst customer service imaginable and not providing a basic setting unless one agrees to use an app that is basically a tracking device, I decided to return the dryer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dryer (DLGX6501W) model. We understand your concern about facing difficulties with customer service and find essential features, especially for a product that should make your life easier. Your feedback is important, and we appreciate you bringing these issues to our attention.
For future reference, the air dry option is indeed accessed through the ThinQ app, but we understand your concerns about privacy and app requirements. If you decide to try another LG product in the future, please know that we're here to help with any questions or concerns you might have.
If you need assistance or further support, please send us a private message on social media @LGUSSupport. We appreciate your patience and hope you find a dryer that meets your needs. ^Juvy