Customer Ratings & Reviews
- Model:
- DLGX3901W
- SKU:
- 6181265
Rating by feature
- Ease of Use
Rating 4.6 out of 5 stars
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Sensor Dry's quiet operation and excellent drying performance. Many appreciate its ease of use and larger capacity compared to previous dryers. The steam feature is also a popular addition. Overall, the product receives positive feedback for its functionality and efficiency.
This summary was generated by AI based on customer reviews.
Nice set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 month, no issues. Washed clothes well. I would buy again.
I would recommend this to a friendI like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every thing is so cool. But the price is wow nice nice.
I would recommend this to a friendRusted on the inside after a year of use
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using this dryer weekly about 10 loads a week, i noticed that the inside vent is now rusted.
No, I would not recommend this to a friend- Pros mentioned:Drying performance
Sending it back!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.14 cycles and lots of options, BUT on most cycles (all of the sensor cycles) you can't change most of the settings. example perm press defualt is medium heat. That cannot be changed. The only preset with a low heat temperature is delicate. And then the clothes are dry when the cycle finishes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
The clothes are clean at least
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this machine but was disappointed by the noise the machine makes. So much so that I took it back and purchased a Samsung. My old Samsung was amazing and I can’t go back to a loud machine. If your machine is in a place that doesn’t have traffic then this machine is for you. Otherwise avoid it!
No, I would not recommend this to a friendHave not received items
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To date, I do not have the washer/dryer that I ordered a month ago, nor do I have the accompanying items for the washer/dryer. I have made numerous calls, spoken with numerous persons, had my ordered scheduled and rescheduled and I physically sat at a house which I have not yet moved into on two separate days for 7+ hours each day, totaling over 14 hours physical wait time in an empty house. Still no washer/dryer. No one has made an effort to reach out to me or to help me despite the many efforts have made. As a reasonably competent person, I have no idea how to resolve this issue. Please advise.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Have not used it yet the washer part was broken
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for the replacement the washer was broken
I would recommend this to a friendDoes not dry too well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer does not appear to dry clothes as well as I would think. Even with high heat at 60 minutes the clothes are sometimes still a little damp.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are not happy with the length of time it takes to dry a load. You can troubleshoot long dry times from the following help article: https://www.lg.com/us/support/product-help/CT10000011-1432223739634-not-drying-long-dry-time ^CP
Poor purchase thru BestBuy from the beginning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From a very poor website purchasing experience, to an unprepared delivery/installer, to a return visit no-show...the BestBuy appliance option is poor. Unreliable. With regard to LG dryer specifically, just check into the natural gas to propane conversion process/headache, and it will give you a sense of the poor design this machine has. If that simple thing is a headache, what else do we have to look forward to with LG?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your dryer, please head to our support page at @LGUSSupport on Twitter or shoot us a private message on Facebook at https://www.facebook.com/LGUSA/ so a specialist can help out. ^CP
Reliability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years old... display panel starts to have glitchy moments. 2 years and 3 months: display panel goes out completely. My kingdom for the reliability of a 1970s Kenmore dryer. :(
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
No install due to the Coronal Virus outbreak
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the Coronal Virus outbreak, we have not received the product.
No, I would not recommend this to a friendVery Bad Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received 2 bad units before finally received one that works. The final one has scratches but I am not going to ask for a replacement. BBY team did not help with expedited replacement or installation. My family had to live without a dryer for 25 days.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
DON'T BUY
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer takes all day to dry a load of towels. Is aweful
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Dryer (DLGX3901B) model. We appreciate your feedback and understand your frustration with the extended drying time for your towels.
Efficient and timely drying is essential, especially when it comes to larger items like towels. We apologize for any inconvenience this may have caused you. The drying time can be influenced by various factors, including the load size, fabric type, and specific settings used during the drying cycle. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Very Upset With Purchase Item.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I heard this LG Dryer was A Great Dryer. Well it was installed and the Dryer was not drying property. The clothes were damp after a hour and it took 3 days to finally get help from Best Buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
NA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I CANT REVIEW THIS ITEM AS I CANCELLED MY ORDER. I HAD RECEIVED AN EMAIL STATING DELIVERY DATE WAS R/S FROM 7/27/2020 TO 10/27/2020. SO MY HUSBAND AND I CANCELLED THE ORDER.
No, I would not recommend this to a friendUnqualified installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hose provided with the dryer was too short and the installers couldn’t or wouldn’t provide the correct length. As a result the steam function is unusable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking machine. Spin feature off balance. Shakes vigorously and rattles windows throughout the whole house.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Average performance.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average performance. Wifi on this dryer is not as stable as the companion LG washer. Occasionally the control system freezes up and requires a reboot at the start or end of a cycle.
No, I would not recommend this to a friendReview of Installation Process for Propane
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a review for the ordering process, not the machine. We have propane going into our house, which is not an uncommon thing, yet that wasn't an option provided anywhere when I ordered online. There also wasn't a clear option of where to purchase the necessary hardware with the purchase, yet they won't install it unless you order the hardware through them. If you have propane, you need a conversion kit, but unless you know to look for that, they don't say anything about it. It's something you have to call to specifically request, and of course costs a lot more $. I was very unhappy with this because if I hadn't needed to figure out where I get a gas connector line I wouldn't have asked these questions and the installers would have shown up and not been able to install the dryer. Now I've been on and off hold for nearly an hour with Best Buy just trying to figure out if I have everything I need to install this. How can this be SO incredibly complicated??
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Broken as soon as geek squad expired
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend. I have this dryer for exactly 5 years (geek squad just expired last month) and it broke. It’s not heating- the filter is clean. It’s just tumbling. For that type of money you should definitely have it working for longer.
No, I would not recommend this to a friend