Customer Ratings & Reviews

Everything is perfect I’m recomended the dryer and the washer

The washer and dryer set is an amazing dual. LG products are durable And beautifully designed. This was a Christmas present for my daughter and we are very satisfied.

Works well and has no problem drying anything we put in there. Wish there was a steam connection that came with it

Love it! Dries clothes fast. Hardly any wrinkles

Works great!! Delivery and installation went very well - 2 excellent professionals who knew what do. Thank you!

We bought this unit because our last top load kick the bucket, and we want it to explore the front loads and we like it so much plus this unit has smart sensors

Quite and smooth compared to what I had before I the one I replaced

So far good. Very good delivery team and install. Was worried because I had read bad reviews from other companies.

I’m so pleased with my discussion I made great performance

Perfect, quiet dryer. Sounds good, quiet! Perfect soun!

I love this machine ...............................

Really great quality dryer and very spacious. I was able to get a really great deal and got it delivered and installed for a great price as well. Highly recommend this dryer

Easy to use and efficient in drying different materials.

Excellent product. I will recommend this LG to my friends.

Great machine for getting your stuff looking the best

It’s works well and the features need to be turned on for them to be activated for the remote features every load

This is meant to BEST BUY customer service, as your website has no reasonable way to share feedback. Your third-party delivery service is HORRIBLE. There were four attempts (where I took time away from work) to deliver and install my LG washer and dryer purchase. In all instances, the delivery team refused to install, claiming that they were only there to deliver the product. It was very clear in my invoice and on the notes from Best Buy to the delivery team what needed to be done which was to install both products. The delivery folks refused to do the job and claimed they did not have enough time to do it and that if I wanted it done, it would be better if I paid them on the side. I shared this feedback with the store manager, who simply apologized and gave me 1-888-BEST-BUY to file a complaint. I called the number, and they simply took my information and added it to their notes for the shipper, this leads to believe that nobody is closely paying attention to the customer on what they have to say. I enjoy Best Buy because of what it provides as a brick-and-mortar compared to online only stores, but its lack service to customers and third-party delivery services are very similar to why SEARS and TOYS R US are not around. I hope this message is heard by somebody who cares.

Excellent dryer. Easy to use and very quiet. Dryer has all the necessary dry modes and additional modes can be downloaded via LG’s app.

The steam feature doesn't work as I thought. It basically just dampens clothes and barely removes any wrinkles. I find it a useless waste of money since had to pay for extra parts for it. Also the location of controls don't make sense... They are facing straight out, so you have to bend down to read them. They should be angled like my old dryer was.

Pluses: every feature you ever wanted. Good sensors, intuitive controls. Minuses: can leave clothes damp on first cycle, subsequent cycles go for a shorter duration and get clothes dryer, works pretty well but can take a while for delicates. Having to clean the door regularly is also a bit of a bummer- a door design without the window would probably make that less frequent at least.