Customer Ratings & Reviews

A really good product! Easy to use! A large capacity.

Very happy with a purchase. A bit concerned about all the high tech. I hope it will live as long as my previous dryer (18-years), but i doubt it :) Does a good job at drying. I love the choice of settings.

We love this dryer and its features. Such an improvement from our old dryer. I no longer have to pull out the iron. Steam feature is great.

Minimal noise, fast wash/dry and very easy to learn to use

This dryer is wonderful; it dries quickly and thoroughly. I love the the steam option —- it’s better than an iron!

Very much satisfied with customer service. And so far I’m very happy with the washer.

Love these!!! Couldn’t be more happier. Way better than my old Samsungs. Highly recommend

Love this so much. I walked into Best Buy and asked the representative what the best one was. He pointed me to this and said he has it at his own mother’s place, which made it a done deal for me. Couldn’t be happier having bought this.

Product is Great! I only provided 2 Stars due to Best Buy Service and response. First time I have experienced very poor service and response. The dryer install was poor and created blockage for dryer ventilation. Best Buy Geek Squad was Very difficult to address after Several calls and no show to appt to reconcile. I am also being advised I am subject to an additional fee to correct the install, even though I have Total Tech coverage that I renew year-over-year. I am disappointed and will second think purchases requiring delivery/install from Best Buy.

best buy sub-contractors installed. Woke up next morning house smells like gas on 4/24/2024. shut off gas, open doors. Have to wait till 4/26/24 for their sub-contractor to fix. Even asked if was leaking beforehand! With sub-contractors like this ABT sounding like a much needed option

Good product, terrible delivery experience from 3rd party vendor that left me without working washer or dryer. Geek Squad isn't what it use to be! Delivery team dented and scratched the appliances. Told me to call Best Buy for replacement. Damaged existing dryer vent when removing - replaced with BB part which wasn't long enough to connect to new dryer. Left without finishing the install. When I went to use my washing machine, all water poured from utility sink onto floor as delivery team unhooked the drain at the bottom. After attempting to tighten, additional plumbing underneath sink is now leaking. After raising concern for a potential gas leak, BB finally sent 3rd party vendor back out (after day 3) to install a dryer vent I purchased from Amazon and attempt to tighten plumbing undeneath utility sink.

I hate this dryer. Had it for a day, went to find the air dry option, could not find it. Tried calling customer service. LG appears to use an overseas call center. The background noise made it impossible to hear and the rep. was extremely rude and snippy. Literally the most shocking customer service I have experienced in a long time. Eventually I realized that, to get air dry (one of the most basic settings imaginable) I would have to use the Thingq app. Downloaded it -- found out it is extremely invasive. To use it, one has to allow location, camera, and other settings. Sorry no. Between having the worst customer service imaginable and not providing a basic setting unless one agrees to use an app that is basically a tracking device, I decided to return the dryer.