Customer Ratings & Reviews
- Model:
- DLGX6501W
- |
- SKU:
- 6529904
Customer reviews
Rating 4.7 out of 5 stars with 68 reviews
(68 customer reviews)Rating by feature
- Capacity4.9
Rating 4.9 out of 5 stars
- Dry Time4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the overall great and efficient performance of the 7.4 Cu. Ft. Stackable Smart Gas Dryer, as well as its quiet operation and ease of use. Many appreciate the outstanding drying performance and the large capacity for handling bigger loads. The design and steam function, especially the turbo steam feature, are also well-received.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Drier one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great dryer, uses less time, clothes always so fluffy, not overdried!
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for your kind words and for sharing your experience with LG. We are thrilled to hear that our team provided excellent service during your recent visit, leaving a strong impression. Your constructive feedback is invaluable in helping us improve and continue providing excellent customer service.~Tanisha
Rated 5 out of 5 stars
Fast, efficient , quite
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Dries clothes fast. Hardly any wrinkles
I would recommend this to a friendRated 5 out of 5 stars
One of many new purchases from Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was great! Product will be delivered next week.
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best of the best! Love the size and multiple features
I would recommend this to a friendRated 5 out of 5 stars
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dryer. I use it daily. I would recommend LG.
I would recommend this to a friendRated 1 out of 5 stars
Nightmare
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived dirty and scratched. Vibrated terribly. Ended up returning it which led to another nightmare. I do not plan to ever buy another appliance from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We apologize for the unsatisfactory experience with your recent LG purchase. It is disappointing to hear that the product arrived in poor condition and did not meet your expectations. We understand your frustration and will address this issue with our delivery and quality control teams to prevent similar incidents in the future. If there is anything we can do to assist you further, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Rated 1 out of 5 stars
customer service (LAUGH)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best buy sub-contractors installed. Woke up next morning house smells like gas on 4/24/2024. shut off gas, open doors. Have to wait till 4/26/24 for their sub-contractor to fix. Even asked if was leaking beforehand! With sub-contractors like this ABT sounding like a much needed option
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for sharing your experience with the LG Dryer (DLGX6501W) model. Your safety and satisfaction are important to us. We aim to offer top-notch products and services for a great experience. We understand your situation and will work quickly to solve it and prevent similar incidents in the future. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Rated 1 out of 5 stars
LG has the word customer service imaginable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this dryer. Had it for a day, went to find the air dry option, could not find it. Tried calling customer service. LG appears to use an overseas call center. The background noise made it impossible to hear and the rep. was extremely rude and snippy. Literally the most shocking customer service I have experienced in a long time. Eventually I realized that, to get air dry (one of the most basic settings imaginable) I would have to use the Thingq app. Downloaded it -- found out it is extremely invasive. To use it, one has to allow location, camera, and other settings. Sorry no. Between having the worst customer service imaginable and not providing a basic setting unless one agrees to use an app that is basically a tracking device, I decided to return the dryer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dryer (DLGX6501W) model. We understand your concern about facing difficulties with customer service and find essential features, especially for a product that should make your life easier. Your feedback is important, and we appreciate you bringing these issues to our attention.
For future reference, the air dry option is indeed accessed through the ThinQ app, but we understand your concerns about privacy and app requirements. If you decide to try another LG product in the future, please know that we're here to help with any questions or concerns you might have.
If you need assistance or further support, please send us a private message on social media @LGUSSupport. We appreciate your patience and hope you find a dryer that meets your needs. ^Juvy




































