Customer Ratings & Reviews
- Model:
- OLED77B2PUA
- SKU:
- 6501857
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the 77" Class B2 Series OLED 4K UHD Smart webOS TV, particularly its exceptional picture quality, vibrant colors, and OLED technology. Many customers also find the TV to be a great value for the price, with some even calling it the best TV for the price. The easy setup process and its suitability for gaming are also mentioned positively. However, a few customers have expressed concerns about the remote control's setup and missing accessories.
This summary was generated by AI based on customer reviews.
New TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and crisp resolution on the screen great value
I would recommend this to a friendHappy with TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Like most tv's the sound/speakers could be a better, but overall happy with this new tv.
I would recommend this to a friendLG 77 OLED B2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV.. would be a 5 but you cant connect a bluetooth headset with the Sonos Arc connected to TV
I would recommend this to a friend- Pros mentioned:Oled
Maybe the absolute worst TV OS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible OS. You no longer can turn the screen off to just listen to music and save the screen from burnin, so LG apparently is only about selling more TVs, not customer satisfaction. Also, they hide very popular features allowing turnon options for inputs. Do not buy any LG TVs because they are terrible. I fo like the OLED, but sadly it will be ruined in no time because I have both an Apple Mac as well as a Windows PC connected, among others, that have static screens which I am fine with the video being turned off but want the audio. I have Dolby Atmos with an expensive surround system and LG only allows bypassing video by using Bluetooth to the TVs lousy speakers. A few grand wasted on a piece of junk.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
LG OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not yet installed by the geek squad, but should be awesome.
I would recommend this to a friendWorth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best of OLED but far better than LED TV's in the market
I would recommend this to a friendB2 or C2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.B2 TV is nice but more powerful processor is in C2.
No, I would not recommend this to a friendFocus unreliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like theTV- only comment is that it continually snaps out of focus for brief periods (5 to 10 seconds). This must be a warranty issue. My otherTV’s do not have this problem.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Known black flickering issue.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a week then started the known issue of flickering. Purchased a 77" and 65". Wondering if it's only a matter of time before the 65" does it too. MANY reports of this happening with this model. What a shame, it's a beautiful TV. Useless if you can't watch it though. Have tried pulling power, holding power button while powering on, disabling power saving, many other troubleshooting steps. Issue remains.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having these issues with your LG 77" Class B2 Series OLED 4K UHD Smart webOS TV! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Flickers Black- LG Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS TV. I loved it for about 2 weeks. Then I started to notice the issue with it. Every 5-10 minutes it flickers black for a split second. If you blink, you’d totally miss it, but it’s there. The entire screen goes black for half a second and then back to normal for another 5-10 minutes. I looked it up on Reddit and multiple people are having this issue. LG hasn’t been able to fix it yet, so do not purchase this. Multiple people have returned it and gotten a new one and it has the same issue. I believe it’s just with the B2 series.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Vanessa
Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this TV for about 18 months and it just quit working. It's wall mounted, not used alll that much, and the only thing plugged in to the new surge protector strip that we purchased with it. We have tried every troubleshooting option without luck. I didn't buy the protection plan because I never have issues with my tvs. Our Samsung is 16 years old and has been moved multiple times. The Samsung still works. This is the last LG product we will buy.
No, I would not recommend this to a friendNot happy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had my tv for 3 weeks. Got home from work, tried to turn my tv on and it won't power on. I only get a red flashing light.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi there, Thanks so much for the chance to make things right. We’re disappointed to learn that your previous [visit/experience] did not meet your expectations. Thanks to your openness, However, We'd like to address your concern, We would like to suggest a few options that may resolve your issue. First, Try a soft reset of your LG TV by unplugging, wait 60 seconds then re plug. If that doesn't work then try to reset all external devices such as cable box or any others, wait for another minute and this should reset your LG - 77" Class B2 Series OLED 4K UHD Smart webOS TV. We have included a guided tutorial for reference https://tinyurl.com/2rsf5htu. Please contact us directly should you still experience issues at 800-243-0000. ~Tanisha
Got the Tv Never worked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently just purchased this 77 inch tv, i had it ordered. It comes in and i mount it and plug it up, its doesnt cut on so i call best buy corporate customer service, there customer service rep says that this tv has been having problems lately on this Christmas time 2022 so i return it and decide to wait on my next tv that i will buy, usually im all Lg or nothing but now, im rethinking that.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. This feedback will be shared with our product team. We apologize for any inconvenience. ^Vanessa
Poor quality of TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent about $2K for this item and now it will not come on. I purchased this LG TV along with several other LG TV's at the same time last year and now I'm out of my money with no working TV.
No, I would not recommend this to a friendHorrible service on purchases
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You just dropped it off in middle of living room. We are elderly and handicapped. I requested installation on all purchases plus we bought special tech program where we get installation on all purchases. Still sitting in mid very small LR. We cannot lift this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
TV doesn't stay on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv turns off on its own unexpectedly. Had Tv replaced and still have same issue. Do not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, BrianR. Thanks for reaching out. Hopefully you were able to get your OLED TV fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Had to return
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero HD quality on my 4K TV. Must of been from manufacturer of the delivery
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience. Thank you so much for taking the time to provide feedback. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^James.
- Pros mentioned:Color, Picture quality
Amazing TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already had a 65" OLED before this one. I was a bit afraid because I really wanted a C series. But I'm glad I got one of the B series because I really can't see the benefits of the one more expensive. The level of black of the OLED is amazing on itself and I imagine that only a few detail oriented people will see any difference. The other selling point is that you save the money to buy an LG Sound Bar and make your experience even better.
I would recommend this to a friend - Pros mentioned:Color, Ease of use, Picture quality
LG OLED 77”
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is amazing. Colors are brilliant. LG platform is super easy to navigate.
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality. OLED panel really boosts the black levels and gives the over all picture quality higher contrast.
I would recommend this to a friend