Customer Ratings & Reviews
- Model:
- 86UA7700PUA
- SKU:
- 6621805
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the great picture quality and the large size of the 86” Class UA77 Series TV. Many also find it easy to set up and appreciate its performance. Some customers have noted that the volume level could be louder, while others appreciate that the TV is lighter than previous models.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Operating system
LG not as good as Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.to be fair this TV was OK, just I prefer Samsung over this LG smart OS
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, EliasL. Thank you for sharing your experience with us. We understand your inquiry regarding the webOS platform on your LG 86" Class UA77 Series LED AI 4K UHD Smart TV. Your feedback is important as we strive to provide a user-friendly interface for all our customers.
https://www.bestbuy.com/product/lg-86-class-ua77-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRCL
For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for money love the quality of this product LG tv
I would recommend this to a friendLG 86
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy for the price. I am very happy with it so far
I would recommend this to a friendGreat TV for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente TV for the price, minimum problem with previous generations
I would recommend this to a friend- Cons mentioned:Operating system
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality Poor image quality Poor software interface
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jesus. Thank you for reaching out. We understand the importance of having your LG TV (86UA7700PUA) model deliver strong picture performance and an easy‑to‑use interface.
One helpful step you can try is running the Picture Mode → Filmmaker or Cinema preset and then performing a Picture Reset. These modes disable heavy processing and can noticeably improve clarity, color accuracy, and motion handling on the UA7700 series. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. We’d be glad to take a closer look at what’s going on with your unit. Please send us an email at [email protected] so we can assist you directly. ^Juvy
Best Buy has the worst customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy customer service is the worst of any business. There was no remote in the box. I called customer service and they said they would send one (unfortunately, the rep never logged my call or created a ticket). I waited three weeks and called back. Best Buy customer service said that I was past the window and they wouldn't be able to send me a remote. What? I had called three weeks earlier to report the missing remote. So, they refused to send me the remote. OK. I refuse to do business with them in the future.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JD. Thank you for taking the time to share your experience with the LG TV (86UA7700PUA) model. We understand how important it is to receive all components with your new TV, and we appreciate your patience in trying to resolve this.
While retailers manage fulfillment and packaging, we’d be happy to help you get back on track. If you still need a remote, we recommend checking the https://www.lg.com/us/tv-audio-video-accessories for compatible replacements, such as the LG Magic Remote (AN-MR22GA), which is designed for many 2022–2023 LG UHD models.
If you’d like help confirming compatibility or need assistance ordering a replacement, feel free to email us at [email protected]. We’re here to support you. ^Juvy
- Cons mentioned:Volume level
not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased 3wks ago my old TV volume went to75 have to have this one at 100 most of the time old one 30 TV is not very good if you cant hear it don't think l should have to buy a sound bar in order to hear it or home theatre system I don't have LG should know how to build a TV or don't sell them!!!!!!!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anthony. Thank you for reaching out and sharing your experience with the LG TV (86UA7700PUA) model. We understand how important clear and powerful audio is when enjoying your TV. To improve sound performance, we recommend checking the following:
Ensure the TV’s sound mode is set to “Standard” or “Clear Voice” under Settings > Sound.
Adjust the “Auto Volume” and “AI Sound Pro” features to enhance clarity.
Confirm that any connected devices (like cable boxes or streaming devices) have their volume settings properly configured. You can find more tips and support resources here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-low-audio--20153209065985. If you’d like us to take a closer look or need further assistance, please email us at [email protected]. We're here to help. ^Juvy
It's ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh...............................................
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand that your LG 86 Class UA77 Series LED AI 4K UHD Smart webOS TV didn't meet your expectations. We understand your inquiry, and we are here to help ensure you have a better experience with your unit.
https://www.bestbuy.com/product/lg-86-class-ua77-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRCL
For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo
BAD BAD BAD
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this tv for literally 2 months and a backlight went out literally the week after the return period. This backlight is causing a line to be displayed across the middle of the screen.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anthony. Thank you for reaching out about your LG TV (86UA7700PUA) model. We understand the importance of having a TV that performs reliably, especially when it’s only been in use for a short time. One helpful step you can try is performing a power reset by unplugging the TV for about 30 seconds and plugging it back in. This refreshes the internal system and can sometimes clear display irregularities. You can also check the Picture Mode settings and ensure features like Energy Saving are turned off, as these can affect backlight behavior. For more help, visit https://www.lg.com/us/support/help-library/lg-webos-tv-automatic-power-saving-mode--20154712829405. We’d appreciate the opportunity to look into this further for you. Please send us an email at [email protected] so our team can assist you directly. ^Juvy
LG Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shopping experience wasn’t the best,the associate that helped me left me with no Help on loading the tv and had to figure it out by myself,l love shopping here but I don’t know if l will buy another tv again here.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Felix. Thank you for sharing your experience with your LG TV (86UA7700PUA) model. We understand the importance of having the right support when picking up and loading a large TV, especially when you're excited to bring it home and get it set up comfortably.
To help ensure your new TV is ready for the best performance, one helpful step is to check that the stand or wall‑mount installation is fully secured and that the TV is placed on a stable, level surface. This helps maintain proper operation and prevents vibration or shifting. You can also explore setup guidance here: https://www.lg.com/us/support/product/lg-86UA7700PUA.AUSQ. We’d be glad to assist you further and make sure everything with your TV is set up just right. Please send us an email at [email protected] so we can help. We're here for you! ^Juvy
Low resolution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor resolution is not 4k. .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tuscan. Thank you for reaching out about your LG TV (86UA7700PUA) model. We understand the importance of getting the picture quality you expect from a 4K TV.
One helpful step is to check the input settings on your connected device and make sure the HDMI port is set to HDMI Ultra HD Deep Color. This allows the TV to receive a full 4K signal. Also ensure your streaming device, cable box, or console is set to output in 4K, as some devices default to lower resolutions. You can explore additional picture‑optimization guidance here: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. We’d be glad to take a closer look at your setup. Please send us an email at [email protected] so our team can assist you directly. ^Juvy
Poor color
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get a red tint to go away, so the TN was returned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, ThomasH. Thank you for sharing your experience with us. We understand your inquiry regarding the picture quality of your 86 Class UA77 Series LED TV. Your feedback is important to us. For further assistance and any specific concerns you may have, please contact us on [email protected].
https://www.bestbuy.com/product/lg-86-class-ua77-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRCL
We appreciate your patience. —Renzo
- Pros mentioned:Picture quality, Weight
I’m enjoying my TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is really light. I was able to mount it easily and it has a great picture. I didn’t even realize it was a fire TV so it comes with a fire TV stick inside of it internally so no need to buy a fire stick that worked out very well.
I would recommend this to a friend - Pros mentioned:Picture quality, Size
86 in lg
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is huge very clear picture good price definitely highly recommend
I would recommend this to a friend - Pros mentioned:Picture quality, Size
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and size quality of picture is great, no complains
I would recommend this to a friend - Pros mentioned:Picture quality
TV LG 86
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy, the product quality is very high and the screen resolution is exceptional.
I would recommend this to a friend - Pros mentioned:Picture quality
Lg 86” tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV with sharp picture, vibrant colors, and smooth performance. Very happy with this purchase.
I would recommend this to a friend - Pros mentioned:Picture quality
Tv lg ua7700
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this tv and I am very pleased with it so fare. Very good picture quality and has very interesting features. I woule suggest it if you have the space.
I would recommend this to a friend - Pros mentioned:Picture quality
new 86"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.beatify color, very easy set up prefect for our family room!!
I would recommend this to a friend - Pros mentioned:Picture quality
LG TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality, really brings the family together.
I would recommend this to a friend
