Customer Ratings & Reviews
- Model:
- 86UA7700PUA
- SKU:
- 6621805
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the great picture quality and the large size of the 86” Class UA77 Series TV. Many also find it easy to set up and appreciate its performance. Some customers have noted that the volume level could be louder, while others appreciate that the TV is lighter than previous models.
This summary was generated by AI based on customer reviews.
great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great purchase. delivery excellent on time, satisfied
I would recommend this to a friendLG television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good, however I hoped picture would be slightly crisper. Overall happy with the purchase.
I would recommend this to a friend- Pros mentioned:Picture quality
Picture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has marks from how the panel is made, but still shows a good picture.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, RogerB. Thank you for sharing your experience with us. We understand your inquiry regarding the marks on the panel of your LG - 86 Class UA77 Series LED AI 4K UHD Smart webOS TV. We are pleased to hear that you are still enjoying a good picture quality despite this. To address the marks, we recommend gently wiping the screen with a dry, soft microfiber cloth in a circular motion without applying heavy pressure.
https://www.bestbuy.com/product/lg-86-class-ua77-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRCL
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Lg tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was on sale and our sales representative recommended it
I would recommend this to a friendNatural colors on tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to setup the all natural colors are difficult.
I would recommend this to a friendTv 86”
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and best option. The screen looks perfect
I would recommend this to a friend- Cons mentioned:Operating system
LG not as good as Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.to be fair this TV was OK, just I prefer Samsung over this LG smart OS
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, EliasL. Thank you for sharing your experience with us. We understand your inquiry regarding the webOS platform on your LG 86" Class UA77 Series LED AI 4K UHD Smart TV. Your feedback is important as we strive to provide a user-friendly interface for all our customers.
https://www.bestbuy.com/product/lg-86-class-ua77-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRCL
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo
Black friday sale Nov 2025
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We pursched the LG86 UA77 series LED AI 4k UHD 2025 for 799$ durbing black friday. The picture quality compared to the LG86UN9070AUD was no difference. I was expecting with the AI perfomance to enhace the picture quality. The picture quality was more pixels so therfore i returned it for the LG86 QNED70 AI Much better quality. Plus the price the LG QNED 70 AI was 899$ for 100$ more. Overall. Spend the extra 100$ for the upgrade from the LG86 UA77 Ai This is a good tv just not for me. I still recommend any LG products as for the size and price. Piicture wise was fair.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ashley. Thank you for sharing your experience with the LG TV (86UA7700PUA) model. We understand the importance of finding a TV that delivers the picture quality and performance you’re looking for, especially when comparing models with different display technologies.
The UA77 series offers strong value, but stepping up to the QNED70 AI does provide enhanced picture processing and improved panel performance, which can make a noticeable difference in clarity and overall viewing. For anyone exploring settings on the UA77, enabling features like AI Picture Pro and Dynamic Tone Mapping can help optimize image quality based on content. Here’s a helpful guide on picture settings and adjustments: https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If you need further assistance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for money love the quality of this product LG tv
I would recommend this to a friendGreat TV for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente TV for the price, minimum problem with previous generations
I would recommend this to a friend- Cons mentioned:Volume level
not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased 3wks ago my old TV volume went to75 have to have this one at 100 most of the time old one 30 TV is not very good if you cant hear it don't think l should have to buy a sound bar in order to hear it or home theatre system I don't have LG should know how to build a TV or don't sell them!!!!!!!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anthony. Thank you for reaching out and sharing your experience with the LG TV (86UA7700PUA) model. We understand how important clear and powerful audio is when enjoying your TV. To improve sound performance, we recommend checking the following:
Ensure the TV’s sound mode is set to “Standard” or “Clear Voice” under Settings > Sound.
Adjust the “Auto Volume” and “AI Sound Pro” features to enhance clarity.
Confirm that any connected devices (like cable boxes or streaming devices) have their volume settings properly configured. You can find more tips and support resources here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-low-audio--20153209065985. If you’d like us to take a closer look or need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Best Buy has the worst customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy customer service is the worst of any business. There was no remote in the box. I called customer service and they said they would send one (unfortunately, the rep never logged my call or created a ticket). I waited three weeks and called back. Best Buy customer service said that I was past the window and they wouldn't be able to send me a remote. What? I had called three weeks earlier to report the missing remote. So, they refused to send me the remote. OK. I refuse to do business with them in the future.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JD. Thank you for taking the time to share your experience with the LG TV (86UA7700PUA) model. We understand how important it is to receive all components with your new TV, and we appreciate your patience in trying to resolve this.
While retailers manage fulfillment and packaging, we’d be happy to help you get back on track. If you still need a remote, we recommend checking the https://www.lg.com/us/tv-audio-video-accessories for compatible replacements, such as the LG Magic Remote (AN-MR22GA), which is designed for many 2022–2023 LG UHD models.
If you’d like help confirming compatibility or need assistance ordering a replacement, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to support you. ^Juvy
It's ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh...............................................
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand that your LG 86 Class UA77 Series LED AI 4K UHD Smart webOS TV didn't meet your expectations. We understand your inquiry, and we are here to help ensure you have a better experience with your unit.
https://www.bestbuy.com/product/lg-86-class-ua77-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRCL
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality Poor image quality Poor software interface
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jesus. Thank you for reaching out. We understand the importance of having your LG TV (86UA7700PUA) model deliver strong picture performance and an easy‑to‑use interface.
One helpful step you can try is running the Picture Mode → Filmmaker or Cinema preset and then performing a Picture Reset. These modes disable heavy processing and can noticeably improve clarity, color accuracy, and motion handling on the UA7700 series. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. We’d be glad to take a closer look at what’s going on with your unit. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
BAD BAD BAD
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this tv for literally 2 months and a backlight went out literally the week after the return period. This backlight is causing a line to be displayed across the middle of the screen.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anthony. Thank you for reaching out about your LG TV (86UA7700PUA) model. We understand the importance of having a TV that performs reliably, especially when it’s only been in use for a short time. One helpful step you can try is performing a power reset by unplugging the TV for about 30 seconds and plugging it back in. This refreshes the internal system and can sometimes clear display irregularities. You can also check the Picture Mode settings and ensure features like Energy Saving are turned off, as these can affect backlight behavior. For more help, visit https://www.lg.com/us/support/help-library/lg-webos-tv-automatic-power-saving-mode--20154712829405. We’d appreciate the opportunity to look into this further for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy
LG Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shopping experience wasn’t the best,the associate that helped me left me with no Help on loading the tv and had to figure it out by myself,l love shopping here but I don’t know if l will buy another tv again here.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Felix. Thank you for sharing your experience with your LG TV (86UA7700PUA) model. We understand the importance of having the right support when picking up and loading a large TV, especially when you're excited to bring it home and get it set up comfortably.
To help ensure your new TV is ready for the best performance, one helpful step is to check that the stand or wall‑mount installation is fully secured and that the TV is placed on a stable, level surface. This helps maintain proper operation and prevents vibration or shifting. You can also explore setup guidance here: https://www.lg.com/us/support/product/lg-86UA7700PUA.AUSQ. We’d be glad to assist you further and make sure everything with your TV is set up just right. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help. We're here for you! ^Juvy
Poor color
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get a red tint to go away, so the TN was returned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, ThomasH. Thank you for sharing your experience with us. We understand your inquiry regarding the picture quality of your 86 Class UA77 Series LED TV. Your feedback is important to us. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com.
https://www.bestbuy.com/product/lg-86-class-ua77-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRCL
We appreciate your patience. —Renzo
Low resolution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor resolution is not 4k. .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tuscan. Thank you for reaching out about your LG TV (86UA7700PUA) model. We understand the importance of getting the picture quality you expect from a 4K TV.
One helpful step is to check the input settings on your connected device and make sure the HDMI port is set to HDMI Ultra HD Deep Color. This allows the TV to receive a full 4K signal. Also ensure your streaming device, cable box, or console is set to output in 4K, as some devices default to lower resolutions. You can explore additional picture‑optimization guidance here: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. We’d be glad to take a closer look at your setup. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy
- Pros mentioned:Picture quality, Weight
I’m enjoying my TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is really light. I was able to mount it easily and it has a great picture. I didn’t even realize it was a fire TV so it comes with a fire TV stick inside of it internally so no need to buy a fire stick that worked out very well.
I would recommend this to a friend Big Screen, Small Price: This 86" LG is a Steal!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was hunting for a replacement for my older LG and stumbled onto this 86-inch behemoth. At nearly $400 less than other TVs in its size class—likely because it’s a 2025 model—the value was too good to pass up. It definitely didn't disappoint. From the fast delivery to the surprisingly easy unboxing and setup, the whole process was painless. Once it was up, the picture quality blew me away; the colors are rich and vibrant, and 4K content pops with so much detail it looks almost real. I have it hooked up to my 5.1 system via HDMI ARC, and the integration is seamless. If you want massive scale and updated tech without the "bleeding edge" price tag, this is an outstanding way to spend your money. I'm looking forward to enjoying this setup for a long time.
I would recommend this to a friend