Customer Ratings & Reviews

I love everything LG! Great products and very reliable

Underwhelming. Light suction and not great on floors. Thought this would be my favorite item ever and it is my least favorite.

Love the Vacuum, LG Warranty is the worst. The spin brush stopped working 6 months after I got the device, I called LG Warranty and they claim that the accessories don't fall under the 1 year warranty, but instead, all of the extra "parts" are only 30 day warranty. I said no way, all of your documentation says 1 year, and that nowhere does it say 30 days on the Best Buy website: https://files.bbystatic.com/wGMx0EBVy%2FHc9biFUkFs5A%3D%3D/3409C40E-F8BC-4DB6-9D72-1DDCEABF6DEE.pdf They want me to pay $150 for a replacement spin head? Are they crazy??? Buy something with a better warranty. (Otherwise, I loved it until now having to deal with LG)

Nice, very quiet but clearly not the most powerful cordless stick Vacuum!!

Not great for Pet hair, battery not always works.. I need to remove it and try to turn it on again. Not worth $699.99

It does not seem to vacuum strongly, I expected it to be strong

I got the LG CordZero Stick Vacuum with Kompressor to help me keep my carpeted stairs clean. While we customarily take our shoes off at the door, I've got a cat that sheds like crazy and three kids that track stuff all over the house. I have a corded upright vacuum, but it's a bit of a chore to lug it around, plug it in, locate the right accessories, battle with the hose, then haul the vacuum up half the stairs and teeter the vacuum in one hand while swiping the accessory across the stair in another. Sometimes I could leave the vacuum at the top of the stairs, but I had to be careful not to pull too hard otherwise the vacuum would chase me down the stairs. I really like the LG CordZero Stick Vacuum. Having two replaceable batteries eases my mind over a built in battery like a Dyson. According to the manufacturer, each battery is rated for about 60 minutes of run time without any power accessories. I got over 40 minutes of use on the lowest suction setting while using the Power Carpet Nozzle tool. Those 40 minutes were spread over several uses from my stairs and many carpeted rooms in my house. Note that the power accessories draw power directly from the battery to either spin the brush roll or vibrate the power punch panel. Even at the lowest suction setting, it was pulling hair, dust and debris very easily and effectively from my plush carpets. I was very pleased with the noise level at this setting. It was fairly mild and much quieter than say a hair dryer. Switching to the next higher mode (Power Mode) is just a quick button tap away. Then the Turbo mode is activated by holding the same button for 3 seconds. After learning I could run for 40 minutes on the lowest setting, I ran the vacuum with a fully charged battery with the Power Carpet Nozzle accessory flat out in Power Mode and it ran for over 30 minutes. With another fully charged battery the Turbo mode only lasted about 7 and a half minutes. But it would be highly unusual for someone to run the vacuum this way. For one thing, you would need to stop to empty the canister every so often. For me, I turned off the vacuum while transitioning to other rooms. I vacuumed almost my whole house with one battery charge. There are 3 indicator lights at the top of the handle to indicate battery charge. As the battery charge gets depleted, the first two lights will turn off. The third light will eventually flash to indicate a charge is needed. What surprised me is that the vacuum just shuts off when there is insufficient charge left. It doesn't chime, nor does it slow down as a final warning. Another thing I noticed is that with the power accessory attached, it powers the accessory for a moment before supplying suction when the system is turned on. The extension wand has a two way button to extend the wand an additional 6 inches with stops available every couple inches. It made a dramatic improvement in comfort. While the Power Carpet Nozzle glides over hard floors, it takes some effort and sometimes requires my second hand on the extension wand to move the Power Carpet Tool head across my very plush carpet. I think it is because the wheels are so small that they sink into my carpet before they can be effective. The Kompressor feature is new for this model of Stick Vacuum. This feature allows you to squish down the accumulated dust, hair and other bits to pack more stuff into the canister between canister cleanings. This is accomplished by pressing down a spring loaded lever that controls a ring that sweeps down around the mesh filter. This is very handy as most of my canister contents is dust and hair that can be easily compacted. The included stand is OK. It can hold and charge the second battery or charge the battery installed on the vacuum. It will always charge the vacuum mounted battery first and then charge the battery on the stand. The two non-power accessories (crevice and combination tools) can be stored on the stand. I was disappointed to learn there is no storage for the Power Carpet Nozzle nor the Power Punch Nozzle. I was also disappointed to learn that the non-power tools have to be stored in a specific place. Included in the package is a Cleaning Brush, after looking at things closer, the Cleaning brush can be only stored in the front tool storage, this necessitates that the Combination Tool to be stored in front since the Combination Tool can slide over the Cleaning Brush and that leaves the Crevice tool to be stored in the back. The tools are released from storage with the release button. But that also means that the tool needs to be rotated so that the release button is accessible by my fingers. While I could keep the vacuum base and extension wand assembled on the stand, I prefer not to have either of the Power Heads installed at the end of extension wand because it would require the heads to tilt and put some additional stress on the vacuum docking guides. Please note that even if you decide to leave the charging stand on the floor, LG does not want you to leave the extension wand and either of the Power heads installed as it causes too much weight and can damage the docking guides. Is it too much to ask that a stand have tool storage for all the tools included with the vacuum? I kinda chuckled that this Stick Vacuum has WiFi connectivity. My first smart LG device is a Washer. So I already had the LG ThinQ app on my phone. After following the directions to connect this Stick Vacuum to my phone. I could get push notifications of Charging Complete messages. The app is also good to keep a running tally of number of uses per month and accumulated time in each of the 3 power modes. I've noticed that the statistics don't come in until you power on with the next cycle. I also was sad to learn that I cannot drill down into the statistics. You are only given the accumulated values for the month. I couldn't, for instance, check to see how much time I spent in each of the 3 power modes on my fourth usage cycle or even for the current day. The app also seems to provides basic maintenance reminders similar to my washer. In the end, I'm glad I got this LG CordZero Stick Vacuum. It is going to work well for me on the stairs, but it will also work great for my hard floors and quick sweeps on my carpet between deeper cleanings with my corded upright vacuum.

I purchased this vacuum in September and it gave out in early fab barely lasted 5 ounce one of the batteries died had to send back to the repair for LG warranty which made me further file the process about three different times and still out for up here and now I am down in June for months out without a vacuum, I purchased this vacuum in September and it gave out in early fab barely lasted 5 ounce one of the batteries died had to send back to the repair for LG warranty which made me further file the process about three different times and still out for up here and now I am down in June for months out without a vacuum Call Best Buy and they told they can’t do anything even though it was less than six months it broke down. Buy at your own risk!

Please note that this package does not include the hard floor soft brush roller

Very disappointed with my purchase. It doesn’t have great power and dirt comes out of the vacuum instead of picking it up. The extra battery is nice but there’s not an extra charger so you have a battery at all times.

worst vacuum ever and the most expensive. constantly clogs and shuts down, and trying to clear the clog takes forever

Pros: - This vacuum is QUIET. - The vacuum is effective. I tried the vacuum on smaller particles and larger objects and I did not have any issues. - One vacuum head to cover both hardwood and carpet is super nice. - The vacuum has a Turbo option which is useful for “hard to vacuum” messes. - The vacuum includes an extra battery, and both can be on the charger at the same time which is convenient if you have a large space and don’t want to wait for it to charge. - Living in an apartment, I really appreciated that both a stand and a wall mount are included. - It comes with a furniture attachment which is useful. Cons: - The vacuum head for carpet/hardwood is loud when using on hardwood. - I didn’t find the wifi features to be useful. - I accidentally hit the canister release once, could have been my own error. - The stand isn’t tall enough to leave the extender and the pointed nozzle attachment on which is frustrating.

Bought vac 15 months ago and the compressor part of vacuum broke so now debris penetrate where filters are which causes them to require cleaning every time vac is used. Vac was well taken care of and never abused. My sister was going to buy identical vac and ended up getting a dyson. I wish I would have.

LG has been making vacuums for several years now. One of their more interesting inventions has been the “Kompressor” technology – on larger corded vacs this involves a paddle that moves in the dust bin and compresses the dirt into a harder cake, allowing for both extra capacity before the vac is full and easier clean up when it’s time to empty the bin. This new cordless vacuum from LG also has the “Kompressor” tag on it, but does it provide the advantages of the corded version, and does this vac justify the high price? Let’s take look and find out. In the box is the stand, the power head with an extending wand, two batteries, a crevice tool, a combination tool with a retractable brush, a cleaning brush for the vacuum itself, and a “power punch” tool for upholstery. A couple of snaps and the stand is assembled, and the same for the vacuum with the power head on it. Easy to put together. I like the stand – other brands either have a wall mount that needs to have holes put in the wall and isn’t very portable, or don’t really come with a stand at all. This stand is very clever – it has a bay below where the vacuum attaches to charge the second battery, spots for the tools, and room on the foot of the stand for the power punch head. I REALLY like that it can charge both batteries so they are ready to go. It only charges one at a time, (starting with the one in the vacuum, once that is done it starts charging the other in the stand automatically) but knowing that both are ready to go for a dirty day is very handy. The vacuum itself is nicely laid out. It has three buttons – power, a - and a + button. There is also a battery indictor on the front, the Kompressor lever, and the releases for the bin and battery. Pressing and holding the - button turns on the wireless, because, everything needs wireless I guess. There is an app but it requires an account with LG. I don’t really see the need to see my cleaning history, and this seems like a thinly veiled data mining expedition that really benefits LG by sending them details of how consumers are using their vacs and not giving you much in return. But it’s there if you want to track if the kids were really doing their chores and vacuuming the house. Fortunately, that feature is 100% optional. Moving on, this vacuum has a power button and not a momentary trigger. The market leader still insists on a trigger and it’s difficult to keep holding it down for extended cleaning sessions or at certain angles, so I am glad to see a proper on and off control here. During operation, the - and + buttons decrease or increase the suction power. On the normal mode, this thing really can go for a LONG time, LG states 40 min with the power head or up to a full hour with the crevice tools, which is pretty crazy. I had a hard time running it down with the power head and it did a good job on hardwood floors and area rugs. Using the + button gives you more power but with reduced run time. Then there is Turbo mode. Pressing and holding the + button for 3 seconds moves this thing into turbo mode, where it sounds like a corded vacuum and the suction is crazy high. It’s truly insane, but so is the run time drop, the battery will last less than 10 mins in this mode so it’s only for extreme cases. On the normal modes this vacuum is very quiet (for a vacuum) and won’t wake up the house. Having owned an LG Kompressor corded vac for many years, I found the “Kompressor” in this vacuum to not be quite as useful. It’s a manual lever that needs to be pushed down to compress the dirt. It does allow the debris in the bin to be compressed, and it also cleans off the holes around the cyclone area, which is handy, but it would have been cool if this had been powered or automatic in some way. It also doesn’t go all the way down to the bottom of the bin for emptying, and I’ve still had to reach in and pull out some of the pet hair dirt. At least it’s all right there and not hiding up high in the vacuum requiring an expedition to get it out. The extending wand that is included with this vacuum is another feature that I found very useful. It keeps the vac shorter for storage and I found that the shortest setting is great for stairs, no need to bend over at the dreaded “stair angle” or be on hands and knees forever while getting the stairs clean. At full extension it was comfortable for me, a tall guy, to use on the floor. The power head is also not overly heavy and very maneuverable. The vacuum overall is comfortable to use for an extended time. The filters are also interesting, the 3 components, including the cyclone system, being removable to be washed. This lets you really get the system cleaned out to keep it at top performance. It also exhausts air up and away, keeping you from blowing air on what you are trying to clean or back at you. The power punch tool for upolstry is different from the turbo heads that are typically on a vacuum. It vibrates instead of having a power roller to “punch” the dirt out of whatever you are cleaning. It seemed to do a fine job, and it won’t get bound up in loose or long pile surfaces or wear on them as much as a spinning turbo head will do. Overall, this is a very capable vacuum that has a number of features that make it easy to use and store. It has enough power for everything that should be encountered in a household and several user-friendly features. Being able to charge both batteries in the stand along with store the accessories without holes in the walls is welcome, as is the ability to tear it down and really clean it out. I also personally much prefer the toggle power button on this vac to a trigger that must be held down. The Kompressor technology, while not quite as useful as it is in the corded LG vacs, still offers advantages over not having it at all. Having two batteries in the kit along with the tools helps justify the high price of this vac, but it still feels like a lot of money for a vacuum, which brings it to the rating I gave it.

This vacuum was horrible. Wouldn’t suck things up (everyday dust and dirt) even going over items multiple times. It would push items away and the floors (tile) still felt debris after using. The feature to clean the filter in the dust cup was convenient and probably the best part about the entire vacuum. I ended up returning this and getting my money back.

Had the vacuum and tested it and it does not work. The brush head locks up and does not spin. I wanted to love it but wanted it not to break even more

I was working in Africa when we bought this and never used. Since I have been back in the US I have tried to use the vacuum to do a number of things like dust, clean baseboards and room corners. This machine is worthless, I spent more time taking it apart to clear the air channels than using it. I am going to buy something else.

Wanted to try a different brand went with LG after reading reviews. This has to be the worst handheld vac I’ve owned no suction power at all compared to Dyson. After owing multiple dyson handheld versions from v8 animal to the cyclone V10. I will be returning this for a new Dyson.

We used vacuum 2-3 times a week during 3 month, and it was great!! But week after went to crazy, battery works up to 1 min and turbo going by itself So it’s not returnable now with 10 years warranty which not works. If spent $600 for 3 month vacuuming good for you go ahead and get that product

Regret this decision to purchase such an expensive vacuum. The suction is awful, using the turbo doesn’t really help just drains the battery faster. Don’t waste your money. I should’ve taken it back but ran out of time on the return policy.