Customer Ratings & Reviews
- Model:
- LRYKC2606D
- SKU:
- 6542567
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator highly for its ice production, appealing design, overall performance, and ample capacity. The refrigerator is also praised for its size and quiet operation. However, some customers have expressed concerns about the limited shelf space, fingerprint visibility, and the taste of the water.
This summary was generated by AI based on customer reviews.
Stay away from LG customer service NIGHTMARE
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst purchases I’ve ever made in my life. Although the fridge looks nice and has nice features, it quickly crapped out on us and customer service is absolutely atrocious. After approximately 4-5 months of calling numerous times per month we are in the same place and we are still getting the runaround from LG, and in fact, my last phone call when I was connected to a supervisor they hung up on me. They have no reasonable solution. They say a part is needed. However, it is back ordered and they cannot tell me how long it’ll be before the part will be available and they have no other solution to fix the issue. They absolutely refuse to replace or pick up/refund this non-functioning unit. I have had hundreds of dollars of food spoiled, we have had to purchase a standalone freezer. Best Buy states they cannot help either as now it is a manufacture issue and we must deal with LG. Again issues started approximately four months after our unit was delivered and we are going on 4 to 5 months of the same issues/unreliable cooling (frequent failing to the point of food spoilage). I will never purchase an LG product again simply because if there’s an issue their customer service will not address it and they could care less . Good luck and stay away from this brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jacob. Thank you for sharing your experience and reviewing our product, the LG Refrigerator (LRYKC2606S) model. We're sorry to hear about the cooling issues and food spoilage you experienced. We aim to provide top-notch products that meet your needs. We're working hard to improve our processes and handle situations like yours better in the future. In the meantime, to obtain more details, please visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. For further assistance, please reach out to us on social media at @LGUSSupport. We hope to regain your trust in our brand. ^Juvy
Defective on delivery.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was delivered and the top portion would not cool down below 50 degrees. This was the second LG fridge with defectives. Switched to Bosch. Best Buy switched out with no problems.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Trevor. Thank you for sharing your experience with the LG Refrigerator (LRYKC2606S) model. We understand how crucial it is for your refrigerator to maintain proper cooling. We aim to provide high-quality products that exceed our customer's needs and expectations. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. Since you’ve already switched to a different brand, if you have any remaining concerns or need additional support, please reach out to us on social media @LGUSSupport with your model number and details. We'll be happy to assist with any outstanding issues or questions. ^Juvy