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Customer Ratings & Reviews

$2,799.99
Save $800
Comp. Value: $3,599.99

Customer reviews

Rating 4.6 out of 5 stars with 499 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator highly for its ice production, appealing design, overall performance, and ample capacity. The refrigerator is also praised for its size and quiet operation. However, some customers have expressed concerns about the limited shelf space, fingerprint visibility, and the taste of the water.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 84 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned this fridge for about four months and are thrilled with our purchase. Its sleek, minimalist design and valuable features truly stand out. It produces four types of ice, including "craft ice," which are golf ball-sized spheres. Additionally, it has a pocket door for easy access to frequently used items like milk. The French door design is also great, allowing us to store large dishes and trays easily. The sales team helped us select the perfect fridge for our needs, and the delivery crew installed it quickly and carefully. Overall, we couldn't be happier with our decision.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a 15yo LG refrigerator priot to this one so I know that quality will not be an issue. Fell in love with this one for its looks and functionality. The miror double opening door is convenient and artful at the same time. The craft ice it produces is a conversational piece. ‘Very happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy with this counter depth, flat front classy fridge. It is ideal for our small galley kitchen. The door-in-the-door feature is handy. We love that it has 3 ice makers in it. In spite of it having a slightly smaller footprint than most fridges, it has a lot of great storage room.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fingerprints

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good fridge, and we love the round ice for cocktails. The downside of this fridge is that it shows every imperfection and fingerprint. Both sides require a different cleaner. The glass side is worse than the black stainless steel side but still you will be cleaning this every day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Refrigerator ! What sold us was the assortment of ice cubes and cube including the craft ice. Also love the control from the app !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fingerprints look like rust on mirrored glass!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gorgeous when clean but SUPER hard to keep that mirrored glass clean. Any fingerprints look like rust marks. I found windex and a paper towel is best to get it clean. Love the craft ice feature, however.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mirror refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always loved LG. Refrigerators, Ice maker does not take up room in refrigerator and shelves are easy to move. User friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5-Star LG Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge!!! We enjoy the craft ice every day, this fridge is super compact in space it takes up but super roomy in storage. We highly recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator. Plenty of storage in both the freezer and refrigerator compartments. Having multi ice makers is a plus. The door in door beverage holder is so convenient. I would recommend this refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best unit I've owned in 50 years of marriage.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this LG Refrigerator freezer. Makes 3 types of ice and has a separate dispensing unit for water. The tap on glass window door makes it easy to see what's inside and there is, of course, plenty of storage in both freezer and fridge. Best unit I've owned in 50 years of marriage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great but has a few issues. The water filter took forever to get right. You can’t pull the droors out unless both doors are open. The craft ice is great. One of the only bad things is that the glass is a fingerprint magnet but that is expected. The way the doors are designed it has to stick out further than our previous refrigerator but it’s not a deal breaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great features and design.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, you notice that this is so quiet, and you hardly know it is running. It has enough space to store at least two weeks' worth of groceries for five people. I love the ice maker and the different types of cubes you get. The no handles give a nice slim look and blend with kitchen cabinets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! It connects to my LG app so I can see diagnostics on it along with my tv’s and my washer and dryer. I love the craft ice and it operates so smoothly. Only thing I wish is that I could turn the alarm off when the fridge is open because I’m loading groceries. Otherwise, no complaints!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Counter Depth Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator works great, the 4 ice options work very well. Counter Depth fits perfect for a more streamline look to your kitchen and still has plenty of internal space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! Two ice makers and very spacious. Only thing is that there are no handles so some smudges on the doors. But overall best fridge I’ve had. Also counter depth makes it flush to cabinets. I recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is great and we love the craft ice! We were concerned about space with the counter depth, but it gave us more room in the kitchen and is still spacious on the inside.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Sleek looking fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge looks beautiful. Very sleek. Does get fingerprints on the mirrored side and wish there was a little more shelf space for tall things. Ice variety is great!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Steel beauty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrig. Love everything about it. 4 different ices - wow!! Viewing door is wonderful for items used daily. So easy to access!! Would recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cold things cold, frozen things frozen!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this fridge after our 1 year old one was blown up during a lightening strike, and no one would repair it becaue it was a Samsung. Decided to get one that could be repaired if needed. This thing is awesome. The mirrored door is amazing for checking on whats inside while keeping the door closed, and you can even open it to expose just the items, while keeping the main door ahut (hard to explain, but trust me its awesome. Three diferent ice modes are great for cocktails and other drinks. And the handless profile is slick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG counter depth refrigerator replaced a full size. The shelf depth makes a difference, however, it works for two people. The freezer section is more than adequate. Four different ice options fills our needs. Regular and crushed in the door and two options in the freezer: balls and mini cubes. We have had the LG for two months and the AC temperature in both the refrigerator and freezer holds the settings.

    I would recommend this to a friend