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Customer Ratings & Reviews

$2,799.99
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Comp. Value: $3,599.99

Customer reviews

Rating 4.6 out of 5 stars with 500 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator highly for its ice production, appealing design, overall performance, and ample capacity. The refrigerator is also praised for its size and quiet operation. However, some customers have expressed concerns about the limited shelf space, fingerprint visibility, and the taste of the water.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-17 of 17 reviews
  • Rated 3 out of 5 stars

    Water Dispenser and Ice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the refrigerator as far a space and convenience, however, the water and ice taste absolutely HORRIBLE! It tastes like chlorine or something like that. I did as directed in dumping all the ice once trays were full and was instructed to dump approximately 1 to 1-1/2 gallons of water from the dispenser. I actually dumped about 3 gallons.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok good window son you can see your food Only the front mirror need to clean every time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps food cold and it’s quiet. That’s about all I can say that’s positive. The freezer is so limited on space. The extra shelf in the middle just takes up room. The top shelf you can put very small things only. The fridge is small also. Anything taller than a jar of mayo will not fit so everything sits laying down. Disappointed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great fridge - Terrible customer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product in every way. Except buy it elsewhere. Best Buy completely fumbled installation, then stiffed me on a price match that was promised (and proven via transcript), then withdrawn. All of this leading to the worst customer service I've ever been subjected to. Beware and proceed at your own risk if you do business with Best Buy for large appliances.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Steve. Thank you for sharing your experience with us regarding the LG Counter-Depth MAX 25.5 Cu. Ft. French Door-in-Door Smart Refrigerator. We understand your inquiry regarding the delivery and service experience with the retailer. It is wonderful to hear that you consider the product excellent in every way. Your feedback is important, and we'd like to assist you further.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-in-door-smart-refrigerator-with-mirror-instaview-black-stainless-steel/JJ8VPZ6P8K
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 3 out of 5 stars

    Good but the less expensive and more practicle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size and look. The down side is the shelves have only a little movement option. Difficult for tall items. The multiple ice makers are nice, but it takes awile to make ice. The knock door is different, the door great but knock to see inside is a waste of tech and time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    wobbly and finger prints

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We liked the fridge, we bought it a month back and its working good so far. But it is very wobbly. We need ti be very careful while closing the doors. It also gets real dirty real fast from fingerprints. It looks really bad too since its all black finish.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Refrigerator has issues with water taste and ice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As other reviewers have stated, the water from the dispenser has a very unpleasant taste. Additionally, it only makes about 5 of the round ice cubes per week. Pretty much a waste of space.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the water taste and Craft Ice production of your LG - Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Mirror InstaView.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-mirror-instaview-stainless-steel/JJ8VPZ63W2
      To improve water taste, we recommend flushing approximately 2.5 gallons of water through the dispenser after a filter change, and for the ice, ensuring the freezer is set to at least -4°F can help optimize production. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 3 out of 5 stars

    Bulky doors

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to love it but the knock glass is too see through all the time. The doors are so thick that the refrigerator sticks out. It is going back for the zero clearance model.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Beautiful Well designed interior

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved the clever useful design that seems to maximize every cubic inch in this attractive fridge. The three types of ice it makes are a plus for entertaining However, the lack of handles on the sleek doors could be a challenge for some serious cooks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice fridge, ice tastes bad though.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is ok, but I can't make the ice taste good, terrible tasting after many remedies attempted. Might not apply to other readers of this review.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    no surprises yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not gotten the item. delivered to my residence.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, BETTYB. Thank you for sharing your experience with us. We understand your inquiry regarding the delivery of your LG - Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Mirror InstaView. We appreciate your patience while you wait for your unit to arrive.
      https://www.bestbuy.com/product/lg-450-sq-ft-10000-btu-smart-window-air-conditioner-white/J7G56554FC
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo LG

  • Rated 3 out of 5 stars

    Not what I want

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get used to lift my hand up or doing to open the doors. The mirror gets dirty and it is not easy to clean.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good except unstable on floor

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy everything about this fridge except it’s not stable on the floor. It shakes and squeaks each time the door open and close.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too Soon to Know

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too early to tell in the refrigerator, since we do t have the product yet. But, it looks promising from all of the other reviews.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Always cleaning it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door with window is always dirty with hand prints.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good very nice and very spacious I really like it,

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointment with Best Buy

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’re having problems with the icemaker from day one it says wait 48 hours after 72 hours. It still wasn’t making a nice properly when we called Best Buy. They referred us to another company. They don’t stand behind their products as you have even had a problem with the washer I bought from them after a year and three days it went out and I’m still waiting for the company to correct the problem through a third vendor so I’m kind of disappointed with Best Buy right now

    No, I would not recommend this to a friend