Customer Ratings & Reviews
- Model:
- DP132H
- SKU:
- 6221873
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the ease of use, picture quality, and affordability of this DVD player. Many appreciate its compact size and the inclusion of HDMI connectivity. While some wish for a display screen and more extensive features, the positive feedback on performance and compatibility outweighs these minor drawbacks. The MP3 playback function is also a frequently praised feature.
This summary was generated by AI based on customer reviews.
Bad picture quality.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DVD got horrible picture quality. On 55'' TV dvd movie looked like being played on VHS player.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
couldn't get it to work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hooked everything up and pressed the play button and nothing happened. Checked the connections. Left us frustrated. This should have been easy. We hooked up our new tv with no problems and that is a more complex job.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this DVD player. It was of poor quality and did not work. Picture only came out in black and white with purple lines running through. Probably a lemon.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Sound bar. I am sorry to hear that it had trouble showing an image and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
No play button on machine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hang on to the remote...don't run out of batteries....basically do not hand it to a child, ever, because without the remote the thing will not do anything beside open and stop. Worst designed machine ever.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG DVD player. I am sorry to hear that it did not meet your expectations. Your feedback is very important to us and will be shared with our product team.
If you have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
bad cd player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very poor quality, flimsy case, cd tray would not open fully, made grinding noise when opening, would not fully close. returned for refund, surprised that best buy would market such a low quality device.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Good DVD player BUT...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use especially if u lose the remote! Won’t rebuy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Parts and accessories can be obtained through our parts distributor, Encompass Parts. Their contact number, for placing orders and pricing information, is 866-779-7906. You can also use their website, at https://www.encompassparts.com/ ^CP
Not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No directions for remote control setup. There's no picture being sent to tv, so now must call in for help. Never had issue with any other brands.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your feedback! If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
It's fair to us
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.none to really say but it fair for my daughter watch movies
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact LG Support via any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
Thank you for being part of the LG family.
Defective DVD PLAYER
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 60 minutes the DVD PLAYER stops working. We tried various movies and it happens every time. Going to be returning the product this week
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Missing remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up at the store, box was damaged. I should have checked it earlier. No remote, DVD player doesn’t function without a remote. return window is closed. Pretty bummed
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see this. You can purchase a replacement remote online, the model # is COV31736202 and sells for $9.99. ^Jennifer
Purchased and was broken.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I got home and opened the bold the DVD player was cracked and the front face was loose . It might just have been my luck . I can’t rate the item because I have. It been able to use I need to return it .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on
Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call
800.243.0000. We apologize for any inconvenience this caused.^Venette
DID NOT WORK
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this unit wasn't the correct one for my needs and didn't work properly even after the Geek Squad worked on it. I returned the item for a different one that worked.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG DVD player. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No help with item from best buy even with an extra warranty. Poor item poor service
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Out of date
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This DVD player is very out of date. I would recommend you spend a bit more and get a Blu-ray player for better quality.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Not a good choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only had for 9 months and it quit reading my dvd's and i didn't really even use it much.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I wanted but there was nobody to ask, worst service in the industry. Wound up buying from Target
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
- Pros mentioned:Ease of use, Size
GREAT DVD Player
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not tech savvy, and just wanted a simple dvd player to replace my old one, and that would connect to my old SONY t-v, which is about 20 years old and still going strong! My t-v is obviously not a Smart t-v, and is not even an HD one. At any rate, I bought this and was able to connect it to my t-v easily (in just a couple of minutes) and set it up with no problem. Easy! Next I played a dvd and it looked great and I was thrilled. So, I wasn't looking for all the bells and whistles, and I know that this dvd player can do more than I just used it for, but I have not used the other functions and probably never will. It serves my purposes, takes up much less space than my old dvd player, and is a great price at Best Buy - and I do shop around. They have the best price of the places I checked out. Highly recommend!
I would recommend this to a friend Didn’t work on any of my DVD’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Defective. Didn’t work on any of my discs. I got a 70$ Sony. Works a lot better and better quality. Don’t go cheap.
No, I would not recommend this to a friendFalse specs
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dvd is not multi regional and can't play dvd from other parts of the world as advertised.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Great Player for Seniors
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am delighted to own the player and Best Buy's service was commendable during this Pandemic period.
I would recommend this to a friend