Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.4 out of 5 stars with 391 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.1 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers often highlight the G8X ThinQ's dual-screen feature for its multitasking capabilities. They appreciate the phone's affordability, long battery life, and good camera quality. However, some users find the phone to be heavy and slippery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-391 of 391 reviews
  • Rated 1 out of 5 stars

    Did not work properly

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad tried to get it to make & receive call but was unsuccessful!! I had to return for another phone!!!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working properly.This feedback will be shared with our product team.We apologize for any inconvenience.^Venette LG

  • Rated 1 out of 5 stars

    Phone substitute?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No bueno, that is all. As I have a Note 10+ with a error code that does not allow to charge. It is not a valid option here.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    no good

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very slow fingerprint very bad quality in the processor and the charger very heavy

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We work continuously to improve the quality of our products and anticipate market demands
      that drive customer satisfaction. Your feedback is important to us and your concerns
      will be shared with our marketing and product teams. If needed, you can contact our Customer
      Support at 800.243.0000 for further assistance.^Venette LG

  • Rated 1 out of 5 stars

    Sucks

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Woulda be cool if I actually had it. Someone ordered this while I was in jail.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    Missing accessories

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing sim card tray and dual screen, purchased as "excellent".

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette LG

  • Rated 1 out of 5 stars

    Phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone turned off on me during a phone call very important one

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Be sure to provide your contact information, model/serial numbers and date of purchase; we will be happy to assist you. Our Mobile Communications Support will be better able to assist you. ^Daphane LG

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    The best phone for that price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is amazing, the cameras are great, the battery is exelent , my all experience as ben great, I'm berry happy with my purchace and I highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Dual screen

    Rated 5 out of 5 stars

    Not a phone, an E-learning device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't buy this as a phone, in fact, I doubt I'll ever stick an actual sim in it. For me, this is the greatest educational tool I've ever come across. One screen for video lectures, one for doing my own research or testing out code. Quick response times for everything I've done with it so far. Can't see much difference in screen quality between it and my note 10+, although LG could have done more to sychronise the two screens color settings, the add on screen tends to seem a bit brighter&whiter. I honestly cannot think of any device that's better for online learning, though I really wouldn't want to have to make or accept phone calls on it. If I had to zoom or anything I'd use it for that, too.

    I would recommend this to a friend
  • Pros mentioned:
    Multitasking

    Rated 5 out of 5 stars

    Great phone ! definitely recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend for a multitasker. The screens are great . the speakers are ok Great for viewing your videos in widescreen Has many tricks for usage. The camera is ok . Have had an iphone for years and no comparrison . love it

    I would recommend this to a friend
  • Pros mentioned:
    Dual screen
    Cons mentioned:
    Slippery

    Rated 2 out of 5 stars

    A big mistake

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from galaxy line for year figured would try LG. Big mistake, they are still learning how to make good phones, it easily scratches, is super super slippery which is a terrible design. I also have lots of troubles getting a good signal and have trouble connecting devices to this vs my old samsung. I like the dual screen hybrid, just need to fix some small things to make this a great device.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane LG

  • Rated 3 out of 5 stars

    NO wifi calling

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG G8X on Sprint was ok..However since T-mobile took over the G8X has NO volte or wifi calling enabled. LG "needs" to unlock the bootloader on these units so customers can use the actual features on t-mobile. Or T-mobile needs to update the sprint G8X firmware .. Shame on you LG-T-mobile. I have a 10 month old 600.00 phone phone I cant USE

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

Sponsored