Customer Ratings & Reviews
- Model:
- 17Z90TL-H.AUB6U3
- |
- SKU:
- 6615259
Customer reviews
Rating 4.7 out of 5 stars with 233 reviews
(233 customer reviews)Rating by feature
- Battery Life4.8
Rating 4.8 out of 5 stars
- Speed4.8
Rating 4.8 out of 5 stars
- Display4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers admire the LG Gram 17" Touch Screen Laptop for its portability and large screen size. The laptop's processor speed and battery life are also well-received, along with its lightweight design. Many users appreciate the overall performance and ample RAM.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Overpriced for the features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For this price the keyboard should be backlit. I wouldn't recommend purchasing this computer.
No, I would not recommend this to a friendRated 5 out of 5 stars
One of a Kind for Size and Portability
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG Gram 17 is an extremely thin and light 17 inch laptop that performs very well with its Core Ultra 7 Series 2 processor and Intel ARC graphics. It is by far the lightest 17 inch laptop that I have ever used and because of this and its excellent battery life and large screen capable of easily displaying two windows side by side, and its full keyboard with number pad, it serves well as a travel laptop without any other accessories. The Gram 17 is actually lighter than my 14 inch ultra portable and my wife's MacBook Air. To achieve this weight reduction, LG used magnesium with nano carbon material that feels somewhat like plastic but is very rigid and does not flex. In day to day use, the Gram 17 got well over 12 hours of battery use when surfing the internet, playing youtube videos, and doing other fairly light duty tasks. When performing more heavy duty tasks such as 3D modeling and 3D print slicing, the Gram 17 was still able to last a whole day. The Core ultra 7 processor, ARC graphics, fast 1TB SSD, and 32GB of memory ran all tasks quickly and without any slowdowns. The screen is bright, non OLED, and has a resolution of 2560x1600. The Gram 17 is also a Co-Pilot laptop. This seems to be in its fairly early stages and each person can judge its current usefulness. I find it to be somewhat of a novelty. LG also has some apps such as LG Gram Link that can be very useful. In summary, the LG Gram 17 is a one of a kind laptop, a 17 inch that is extremely portable and that can handle fairly intensive workloads.
I would recommend this to a friendRated 1 out of 5 stars
This model has FAN NOISE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the computer has an inherent flaw where the fan engages too often, makes a lot of noise. Opening standard email tabs in Chrome shouldnt' be high processing. I have had other LG grams where this never happened.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out. We understand the importance of having your LG Laptop (17Z90TL‑H) model run quietly and efficiently, and we appreciate you sharing what you’re experiencing with the fan engaging more often than expected—especially during light tasks like opening email tabs.
One helpful step you can try is adjusting the Cooling Mode in LG Control Center to Silent or Low. This setting reduces how aggressively the system ramps up the fan and can noticeably lower noise during everyday browsing. More information here: https://www.lg.com/us/support/help-library/lg-laptop-the-fan-noises-are-too-loud--20154712883903. We’d be glad to take a closer look into this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Rated 5 out of 5 stars
Better than average
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have approximately half a dozen laptops for various functions (media, gaming, work) ranging from 14 inches to 17 inches. This laptop almost checks off all the boxes as my daily go to for everything. It is a good size at 17 inches and is extremely light weight (under four pounds). It came with 1 TB of storage, 32 GB of memory and has Intel ARC graphics. This has plenty of storage, even after syncing up with my work computer. So far, I have thrown media streaming and light online gaming at this simultaneously without a hitch. I love the screen size and that it is touch screen, but this brings me to my couple of quirks or wants. I wish the screen was not IPS, as in low light and dark, the screen is amazing and looks great. In a well lit room, blacks become dark gray and sometimes it can be hard to see. The matte for light reflection reduction does ok. Second, the keyboard is not back lit, or I couldn't figure out how to turn it on. Finally, the WIFI. I reset the laptop twice just to make sure I wasn't missing this. I run WIFI7 in my home, but I also have the three bands separated out for testing. I was not able to see my WIFI6e band no matter what I did, including doing all the recommended Intel updates. BUT, during testing, I saw that this laptop was running on WIFI7 as MLO showed up so I know the laptop was recognizing all three bands. It is fast and I was able to max out my speeds. Overall, I would give this a 4.5 and it checks almost every box for a great every day go to laptop! Oh, the battery life is great! I can get almost a full day on a single charge!
I would recommend this to a friendRated 5 out of 5 stars
AMAZING!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switched over from my Macbook Pro. I have an M4 mac mini and iPad and needed a PC latop for my new business. This laptop is incredible! Its so light its almost weird. Has amazing battery life and incredible speakers for something so thin (Pro tip - You need to go into dolby access and mess around with the settings to get the best sound) The fans have not come on at all while working and watching tons of videos. If you are looking for a bigger screen laptop that has portability then look no further. This thing is a BEAST!!!
I would recommend this to a friendRated 1 out of 5 stars
FedEx woke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How would I know how it is. FEDX never delivered anything to me. Where is my money?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, SteveH. Thank you for sharing your experience with us. We understand your inquiry regarding the delivery status of your LG gram 17" Touch Screen Laptop - Copilot+ PC. We appreciate you bringing this to our attention, as we understand the importance of receiving your order. We would like to look into this delivery concern further for you.
https://www.bestbuy.com/product/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/JJ8VPZW8XL
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Rated 5 out of 5 stars
17” LG Gram touch screen laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love having a 17” touch screen laptop with a 10-key in the keyboard. It is so easy to navigate switching from the touch screen to using the mouse whenever I need to. The big screen is nice for visibility. I also love how lightweight the laptop is. Best Buy was great with their pricing, and true to their word, when the laptop went on sale, I revived the price difference in a refund. A savings of $725.00! I love shopping at Best Buy.
I would recommend this to a friendRated 4 out of 5 stars
Thumbs up for the LG Gram 17
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is more of a basic laptop than a high-end laptop. Its’ 32 GB of RAM and 1 TB SSD allowed for quick boot ups. The amount of RAM that comes with it should help with using Co-Pilot if you are so incline to do so. The graphics and sound were decent and having Microsoft Teams video meetings were not a problem for the laptop. I was able to use it for two days of work without having it plugged in and still had some battery life remaining. All in all, it does what it supposed to do and that’s all there really is to say about it. The laptop is relatively light and thin, so it is easy to carry around. One thing I really appreciated was that the charger is via usb-c cable connected to a 65w wall charger. No more carrying heavy charging bricks. These slim features also result in the laptop not having an optical drive. That is okay but I would have expected at least a SD card reader but that too is a missing feature. Still, I believe the laptop is good for everyday use as these missing features is an annoyance but not a deal breaker in my opinion.
I would recommend this to a friendRated 5 out of 5 stars
Perfect workstation.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect mobile work station. Ultra light for a 17 in. Battery life is great, can run it for a few days in between charging. Keyboard is surprisingly tactile. Highly recommend.
I would recommend this to a friendRated 5 out of 5 stars
Generally good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it 4 ish months with no issues. Only thing is it scratches really easy and the black paint wears off. Battery life is awesome.
I would recommend this to a friendRated 5 out of 5 stars
Very Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Great Laptop. I Love it and would recommend it!
I would recommend this to a friendRated 5 out of 5 stars
GREAT LAPTOP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast! Light! Great Screen size and quality!!! Perfect for split-screen use!
I would recommend this to a friendRated 2 out of 5 stars
You can't even trade it in, short lived!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike LG TVs, LG gram laptops don't last long, a couple of years at best. Their Bluetooth or WiFi modules will fail. LG laptops are NOT even eligible for trade-in at BestBuy. If you don't believe me, go try it out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, KatyDad. We understand your inquiry about your LG gram 17 Touch Screen Laptop (model 17Z90TL-H.AUB6U3) and the challenges you’re facing with trade-in eligibility and connectivity longevity. Your feedback is important, and we’d like to assist you further.
As a first step, please ensure your Wi-Fi and Bluetooth modules are running the latest firmware and drivers via the LG Update & Renew app (pre-installed) or through Windows Device Manager:
Open LG Update & Renew and check for any available updates under the Drivers section.
Alternatively, go to Settings > Bluetooth & devices (for Bluetooth) and Settings > Network & internet > Wi-Fi (for Wi-Fi), select Advanced device properties, then Update driver.
Updating these software components can often extend module life and restore reliable connectivity.
https://www.bestbuy.com/site/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/6615259.p?skuId=6615259
For assistance with trade-in options, eligibility, and potential solutions beyond what’s available at Best Buy, please send us a private message on social media @LGUSSupport. Our team will be more than happy to explore all possible paths to ensure you enjoy your LG gram for years to come.
We look forward to helping you find the best solution!
—Renzo























