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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 5478 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the NeoChef 1.5 Cu. Ft. Mid-Size Microwave's ease of use, size, and design. Many appreciate its fast heating and pleasant sound, along with the overall performance and appearance. However, some users find the controls and timer somewhat challenging to use, and a few have expressed concerns about the warranty and door design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 5,478 reviews
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Stylish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the size and style of the microwave. Like the many functions to defrost and sensor cook.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Smart technology. Hassle free. Digital display. Amazing tones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave has been awesome. It heats up food very hot in a short amount of time. I am well pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rattling sound from oven cavity.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rattling sound coming from the carousel. Seems like a lot of users have complained about it. I switched the plastic ring underneath the turn table with the 3-wheel one from my old microwave oven, and the sound problem was solved. LG needs to bring back the standard 3-wheel ring.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this microwave….heats up food fast and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Microwave LG NeoChef

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave, I made a great choice picking thing microwave, no regrets.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor LG Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this microwave but after 3 weeks it stopped heating food. I called Best Buy where I bought it from and they said I should contact LG. I called LG and they were in no hurry to make sure I got a replacement any time soon. They said they would send me an email and then I would have to send them a proof of purchase. Well, they never sent the email so I had to follow up with them. I was able to send them proof of purchase and of course LG went silent once again. I then followed up again and the guy told me I would receive an email in 3-5 days with my reimbursement directions. What!! 3-5 days. I need a microwave now! My wife and I purchased a new home and were planning on updating all of our kitchen appliances with LG starting with our stove. Guess what? I will not be purchasing any more LG products.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built ,easy to use, very bright interior light, Very clean exterior look

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my LG microwave. Easy to use and easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave lots of room for compact size we like it so far

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave was a great purchase. It is easy to use and cooks very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a major upgrade to our old microwave. Looks great and cooks food very well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lifes good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life is good with this microwave that also plays a little song for you after is done heating up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Product!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave was the best one, so far I every bought. Would recommend it to anybody!!!! Does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Beautiful piece of equipment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I had an LG one before. Terrific microwave. Perfect size for my family.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and heats things immediately! Looks great too!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Time to eat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right one for my kitchen the right size and color black stainless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    microoven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good oven I can use it for heating and reheating

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sleek looking microwave. Not a fan of touchscreens but this one works well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very good microwave for the money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best microwaves we’ve ever had. Ease of use and cooking quality are excellent.

    I would recommend this to a friend