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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 5478 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the NeoChef 1.5 Cu. Ft. Mid-Size Microwave's ease of use, size, and design. Many appreciate its fast heating and pleasant sound, along with the overall performance and appearance. However, some users find the controls and timer somewhat challenging to use, and a few have expressed concerns about the warranty and door design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 216 Showing 4,301-4,320 of 5,478 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this microwave! It works flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Item!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a large capacity , heats food evenly and quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It is a great functional microwave by LG.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So far, so good, BUT...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good, BUT. This Open Box item was priced right, arrived quickly and carefully packaged. BUT the first time it was used, it was easy to hear a groaning or scraping sound from the carousel which has not gone away. Two thoughts: since there doesn't seen to be any other problems, I'll cross my fingers and ride it out as is, but also, I'm guessing that's why it was in the Open Box department in the first place. Shame on BB for not fixing the issue before reselling!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It has been a good workhorse so far.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have preferred the larger size but did not have the space. This works quite well. It is a little difficult to use the buttons inside. You have to open up the door to use them. The "sensor warming" does not work well. Otherwise I like it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    mediocre product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 3rd one - the first one we had just stopped working (it wouldn't turn on) and the second one stopped heating. Each of them was just out of warranty. The only reason we bought another one is because it fits in the space we have. This new one is very noisy (like the last one). The wheels of the turntable grind and vibrate. When time is up there is an insipid tune which keeps happening unless you press stop. The only redeeming thing is it makes a very good baked potato on the 'sensor cook' setting. If that is your mission, buy it - but get the Best Buy warranty. You'll need it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Loveee

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It’s really big! So if you are looking for a big fridge and have a good space for it I would recommend. I do know they have a smaller version but I loved this one!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall The microwave was okay for the price. I would recommend if you are looking for a basic no frills microwave.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Works Ok but Very Loud

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes up a lot of space because of the size but is very small on the inside. Works pretty decent. But is very loud.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave heats evenly and fast. It has some vibration noises which is annoying, but otherwise a good microwave.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Idiotic control panel is insufferable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG throws out everything we've come to expect when using a microwave - walk up (presumably with a plate of food in your hand), push the button to pop the door open, slide in your food and close the door, then set your cook time and power. Not with this one, Noooooo! No push button so you have to pull the door open. because this is a counter top microwave, that means wrestling with it, trying to get it to stay still while you yank the door open, still with your plate of food in your hand, or two hands. Once you get it open, put in your food, close the doo- no, wait, all the controls are INSIDE the door, so you stand there with the door open, in the way, while you fiddle with the buttons. Finally you get to close the door and walk away... But what if you want to use the microwave as a timer? You know, the old routine, push a few buttons as you walk by and you're done. Not so with this puppy, you have to - open the door, then set your time with that annoying door in the way, then close it. I missed my window to return this by 2 days (15 day return period? really??) so I'm stuck with this - thing - that I now resent so much, and I resent Best Buy for their meager return window. On a related note, does anyone want to buy a really powerful, barely used microwave? I'll cut you a deal...

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG Countertop Microwave. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LG Support Team at (800)243-0000.^Jai. LG

  • Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When our microwave died, I was fine without one, but my boyfriend insisted on having one. I really like this one. On the old one, the programmed settings were not good. Food was either way too hot or still cold in spots. The programmed settings on this one are on point! This microwave was a great choice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good. It is strange if you need to reset the clock you have to unplug the microwave and plug it back in to set clock. I am use to a number pad. This microwave you set in 10 second intervals. I am still learning to use it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst microwave I have ever purchased. First, the door closure is too close to the control panel, so when you close the door, you can easily start the microwave with no food in it. Second, it is noisy. The combination of the motor, plastic rotator, and glass plate causes undo noise. Third, you can only cook in increments of 10 or 30 seconds. For example, if you want to cook something for 5 minutes, you have to press the timer in increments of 30 seconds, and it’s not easy. There are no NUMBERS to press. I’m sorry I bought it.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for taking the time to review our product. We're sorry you weren't satisfied with our LG microwave. Let us help you with that by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to assist. ^Cris LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks really beautiful, sounds beautiful. Big enough.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works well, but not conventional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After all this time I'm still getting used to the controls. For example, there is no panel where you input the number of seconds. You can't program 45 seconds, you need to start with a multiple of 10 (like 30), then let some elapse (like 15 seconds) before adding another 30 seconds.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent clean looking microwave that cooks quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave is easy to use and cooks very well ...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is smooth and easy to use. Easy to install

    I would recommend this to a friend