Customer Ratings & Reviews
- Model:
- LMC1575ST
- SKU:
- 5714901
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the NeoChef 1.5 Cu. Ft. Mid-Size Microwave's ease of use, size, and design. Many appreciate its fast heating and pleasant sound, along with the overall performance and appearance. However, some users find the controls and timer somewhat challenging to use, and a few have expressed concerns about the warranty and door design.
This summary was generated by AI based on customer reviews.
Nice Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return this item, because it did not fit our space, but would have liked it if it had.
I would recommend this to a friendworks well, not exactly what I epected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This works fine. My complaint is that there is no back light for controls. Mine needs to sit in a dark corner of the kitchen and this makes it difficult to see controls even with the lights on.
I would recommend this to a friend- Pros mentioned:Overall performance
Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the looks of it but it is very loud when running.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
- Cons mentioned:Noise level
Not so Hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave vibrates intermittentlty to the point of rattling.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (LMC1575BD) model. We understand how disruptive it can be when a microwave vibrates excessively, and your feedback is important to us. We strive to provide high-quality products and ensure a smooth experience.
As a first troubleshooting step, please ensure that the microwave is placed on a stable, level surface, as uneven placement can contribute to vibrations. Additionally, check that any items inside are secured and not causing rattling during operation. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-noises--20152329269153.
If the issue persists, please don’t hesitate to reach out for further assistance. You can send us a private message on social media @LGUSSupport, and our team will be happy to help you find a resolution. We appreciate your patience and hope to assist you soon. ^Juvy
- Cons mentioned:Noise level
Forget this one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a piece of junk. We have to have one, otherwise I would have brought it back. I still may, but this lousy virus mess has everything screwed up. It rattles like it's 50 years old. This is our second one. We already exchanged our first one we got from you guys. You should remove all of these from your inventory. If this is an example of LG product quality, I'd drop everything from them.
No, I would not recommend this to a friend I returned this microwave which made life good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG is usually my fav brand of appliance. Samsung is my fav TV brand. This LG microwave- I thought- was going to be sleek and cool but instead it rattled loudly from the back of the machine when cooking (which was my last straw to cause the return) and was inconvenient because you have to open the door to input the cook time and settings then close the door to press start for it to begin cooking. I’m not sure what the design gurus were thinking with this one but this microwave had to be returned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. We appreciate your loyalty to LG and your honest feedback about our microwave. We're genuinely sorry to hear that your experience with our microwave didn't meet your expectations.
Your feedback is invaluable to us, and we're committed to continuously improving our products. Regarding the loud rattling you encountered, that's certainly not the experience we want our customers to have. It's something our technical team should address. Additionally, your input about the inconvenience of the door operation is duly noted, and we'll consider it for future product enhancements.
We're here to assist you further with any concerns you may have. Please send us a private message via Facebook or X (Twitter) at @LGUSSupport, and our team will work with you to find a suitable resolution.
Thank you for your patience and for choosing LG for your appliance needs.
-Junel
Zero Stars
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted a little over a year. And now it no longer heats. This product doesn't last. And I'm not the only one. Wish I would have read more reviews before buying. 10 year warranty covers the cost of one part, NOT the cost of diagnosis and repair. Disappointed in both LG and Best Buy - LG for slapping a "10 year warranty" on their product (which doesn't include diagnosis and repair costs) and Best Buy for selling such a poor quality product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JenniferB. Thank you for taking the time to review your LG Microwave (LMC1575BD) model. We understand your disappointment with the heating issue you encountered and the limited coverage of the warranty. At LG, we strive to provide reliable and long-lasting products to our valued customers. We take your concerns seriously and would like to address them appropriately. Please visit this link for help and guidance: https://www.lg.com/us/support/help-library/not-heating-microwave-CT00000303-1428511871544. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products and services. ^Juvy
Died after 3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG customer service -5, Product 1. We bought the unit because it would fit in our space and had a door that you pulled to open instead of a button to push and open the door. It died after 3 months. If there is a problem, it was supposed to play a sound for LG to diagnose the problem. I called LG and they didn't even want to hear the sound, they just offered to refund my purchase price. While I am extremely happy with LG customer service, I am concerned they would not try to diagnose the problem before sending a refund.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks for sharing your feedback. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our Customer Service Team. Please feel free to reconnect with us directly should you have any other questions or concerns via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Meh...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays songs when food is done. Has a reminder if you leave anything in microwave. Not a very powerful microwave. Touch/interface kind of annoying.
No, I would not recommend this to a friendAvoid “Open Box” Microwaves!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give a “0”, I would! This was an “open box” purchase that was obviously NOT inspected by the “Geek Squad” as advertised. It was classified as “like new” but would not even heat water. I tried to cook a microwaveable meal, but after 20 minutes the food was still frozen. The microwave, however, was so hot I could barely touch it. I returned the microwave and got a refund. Hopefully, it didn’t get reshelved again for another unsuspecting shopper to be duped.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jan. Thank you for sharing your experience with the LG Microwave (LMC1575ST) model. We understand your concern about an open box item that doesn’t function as expected, especially when it was advertised as “like new.” We strive to provide high-quality products that exceed our customer's needs. If you have concerns about the item being reshelved, please send us a private message on social media @LGUSSupport with your purchase details. We can provide additional support and escalate the issue to ensure proper procedures are followed.
We value your feedback and are here to assist with any further questions or concerns you may have. ^Juvy
Poor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own this unit for about 2 years. So far it works good, but....rust appeared inside in a corner. I contacted LG tech support and... they qualify it as physical damage, even when I explained that we don't use any chemicals to clean it in and out and it's factory defect. I was just told that I can request repair and pay for it and I asked repair what if the microwave works fine but we have concerns about the rust. The only answer I got is that the unit is out of warranty and cannot be fixed... It looks like I have to look for another microwave, different, more solid brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback with LG Microwave (LMC1575ST) model. We're sorry to hear about the experience you've had with your unit. We aim to provide good products that meet our customer's needs. For help, visit: https://www.lg.com/us/support/video-tutorials/lg-over-the-range-microwave-oven-cleaning-your-microwave-CT00000303-1366666908230#. For more assistance, please reach out to us on social media @LGUSSupport. ^Juvy
- Pros mentioned:Overall performance
Good, until it stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great, until it needed replacing. LG replaced, but had to buy new one and send in old one for reimbursement.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us and will be shared with our product team.
If you have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter DM: @LGUS
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
It works fine, but improvements can be made
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The panel is too hard to read, the interior light is not bright enough, interior should be anything but black, too complicated to operate.
No, I would not recommend this to a friendSecond one purchased, dead within a month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one started to die about six months after we purchased it. Kept getting error codes, and LG support kept telling us to unplug it - until even that stopped working. Bought the same model to replace it, and after a month, the turntable stopped working. Then it stopped heating food, but instead the microwave's CABINET would get hot. Buy with caution, but DEFINITELY get the extended warranty. LG is impossible to deal with to make it right - and even though the second unit died 32 days after we bought it, Best Buy refused to do anything about it. Two days too late for them.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Needed the right dimensions, most too deep
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed and replacement microwave to fit a space in existing cabinetry. Almost all models were to deep to fit. Sacrificed some advanced functions for right size.
I would recommend this to a friendMid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave that is chippy on the glass plate. Not that’s strong and has squeaking noises when microwaving
No, I would not recommend this to a friendIt croaked in 4 months.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it on Aug 29, 2021. RIP on Jan 04, 2022. Lived just a few days more than 4 months. Not happy :(
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Did not last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this back on 11/5/18 and while it worked, it was great. I didnt use the microwave much, i rarely eat at home but bought one because who doesn’t need a microwave. Microwave went out mid march of 2020, one of the few items i did not get an extended warranty on and out of manufacture warranty which i was told was only good for a year.
No, I would not recommend this to a friend Slick design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a month since I bought the microwave. So far so good. The last LG microwave broke down after a year. Let’s see how long this one will last.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. I hate to hear that the last microwave you invested in malfunctioned after a year of use but we appreciate you bringing this to our attention. If there is anything we can assist you with, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Nope
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nope. Not worth it. It broke within 4 months and while still under warranty, I have to get someone to come look at it. Bought a Sharp instead and much better purchase. Plus, the weird slide button on this thing is hard to use.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us, we value the feedback you have given us. It's hard for us to hear that you had a negative experience with LG Microwave, as we always do our best to provide our customers with the best support. Allow us to assist you with your LG concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to help. ^Cris