Customer Ratings & Reviews
- Model:
- LMC1575ST
- SKU:
- 5714901
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the NeoChef 1.5 Cu. Ft. Mid-Size Microwave's ease of use, size, and design. Many appreciate its fast heating and pleasant sound, along with the overall performance and appearance. However, some users find the controls and timer somewhat challenging to use, and a few have expressed concerns about the warranty and door design.
This summary was generated by AI based on customer reviews.
Don't buy this microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a year and a half. Not worth $200. Started dying and was dead in 24 hours
No, I would not recommend this to a friendExpect 2 yrs life
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bells cannot be turned off. After 2 yrs stopped heating/warming food.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Yolanda. Thank you for sharing your experience with the LG Microwave (LMC1575ST) model. We understand your concern about having the unit stop heating food after two years of use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For the heating issue, we recommend performing the following troubleshooting steps: Ensure the microwave is properly plugged in and receiving power. A simple power cycle—unplugging it for 1-2 minutes and then plugging it back in—might help reset the internal components. f the microwave isn't heating, verify that you’re selecting the correct cooking time and power settings. If using the "Sensor Reheat" or "Defrost" function, be sure the correct options are selected based on the type of food you’re reheating. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. As for the bells, many LG microwaves have an option to mute the sound, which can usually be found in the settings menu. If you haven’t already, try pressing and holding the "Stop/Cancel" button for about 3-5 seconds, or check your user manual for specific instructions on how to mute or adjust the volume of the sounds. If these steps don’t resolve the issue, please send us a private message on social media @LGUSSupport with your microwave’s serial number, and we’ll assist you further with diagnosing the problem and determining the next steps. ^Juvy
poorly designed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor design as the panel is not lighted and therefore difficult to visualize the action needed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your review of your microwave and we will pass your feedback regarding the control panel to our design team for consideration. If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact LG Support via any of the below options: Phone: 1-800-243-0000 Live Chat or Email: www.lg.com/us/support/chat-and-email-information Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport Thank you for being a part of the LG family.
Only fault
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set time and sync with other clocks such as oven,etc
I would recommend this to a friendNot very user friendly.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somewhat noisy. Also, not even the clock is easy to set. Time increments are hard to adjust.
No, I would not recommend this to a friendShould have returned
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disappointed with this microwave. It has hot spots to begin. I haven't read the manual but it appears you can not cook in single numbers, only multiples of 10.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sharing your review about your LG NeoChef Microwave, and we are sorry to hear that you are disappointed that it is not working as expected. We'd love to look further into this with you, so in order to give you the best assistance possible, please send us a private or direct message via Facebook or Twitter with your contact information and the model and serial numbers of your unit, using the handle @LGUSSupport. We look forward to your response. ~Rita
Good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controls behind the door is the only flaw I see in this and they are not very visible
I would recommend this to a friendGreat microwave but too big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave and great features but to my taste the microwave is too big. Big as in the length/width.
No, I would not recommend this to a friendUnhappy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light inside went out quickly (5-6months after purchase) and LG didn't honor their 1 year warranty and just did double speak
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Charles. Thank you for sharing your experience with the LG Microwave (LMC1575ST) model. We understand your concern about having the interior light go out shortly after purchase and to face difficulties with warranty support. We strive to provide high-quality products and excellent services to ensure a smooth and seamless experience. For the light issue, it may be helpful to check if the light bulb is properly seated or if there are any visible signs of damage. Since you’ve had trouble with warranty coverage, please send us a private message on social media @LGUSSupport with your purchase details and any correspondence related to the warranty claim. Our team will review your case and work to ensure that you receive the support you’re entitled to.
We appreciate your patience and are here to assist you in resolving this matter. ^Juvy
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Start making loud noise after about a month. Overall it’s okay microwave ...
No, I would not recommend this to a friendMonaa
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as we expected not worth the money i like to return it no luck
No, I would not recommend this to a friendLoud rattling grinding turntable trolley
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The turntable trolley was extremely loud. Make sure the wheels moved freely but it still made a grinding sound when it turned. Returned it Best Buy. They did not have anymore in stock.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We really appreciate the details you've shared with us about the areas where we can improve. We work continuously to improve the quality of our products and services that drive customer satisfaction. We value your suggestion and this will be considered for our continuous improvement. ~Tanisha
Stopped Heating after 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had looked for a good microwave for so long to feed my family quickly since I have small children. I finally found this and although $238 is a lot to pay for this I decided to splurge. BIG MISTAKE!! Please do yourself a favor and DO NOT purchase this pile of junk!! I bought it in April and by August it has stopped heating my food. Customer service is telling me they don’t replace they only reimburse and are unable to assist me due to system maintenance. How long am I supposed to be without a microwave??? And without my money?? I bought this to avoid having to warm my food up on the stove and now I have to do just that, How sad that LG takes people’s money and cannot even make quality products?? Extremely disappointed and saddened that I cannot trust LG. Will never buy their products again, I want my money back ASAP!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
- Pros mentioned:Overall performance
Bad unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking, it worked good but then stopped working after 2 weeks.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
It is Not a built in product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is average, but the exchange/ return policy of Best Buy sucks
No, I would not recommend this to a friendsmoke coming out from it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working perfect for about a few months and i just went to use it and smoke started to come out of it. I had to quickly turn it off to avoid a fire.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We deeply regret to hear about the smoke emitting from your LG NeoChef 1.5 Cu. Ft. Countertop Microwave. This experience does not reflect the quality and safety standards we strive for with our product. Your safety is our utmost concern and we understand your worry about a potential fire hazard. We strongly advise discontinuing use of the microwave and urge you to contact our customer support team as soon as possible. They will provide you with the necessary assistance and guidance to resolve this issue promptly. If you require further assistance, you can also reach out to us privately on Facebook or X (Twitter) by mentioning @LGUSSupport. We are dedicated to helping you and appreciate your understanding. ^Sam
Worked well for 2 years. Then died.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the LG 1.5 cu. ft. microwave in Feb 2021. It died in April, 2023. Just stopped heating. Was good while it lasted, but it didn’t last very long. Disappointed. Won’t buy again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking your time for leaving us a review on this LG NeoChef 1.5 Cu. Ft. Countertop Microwave with Sensor Cooking and EasyClean. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony
It just stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this microwave. 13 months after purchasing it, it makes all the noise, the center tray turns and the outside of the microwave heats up… but nothing inside it. Surely these items should last longer than 12 months????
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Hamish. Thank you for sharing your experience with us. We understand your concern about encountering such an issue with your LG Microwave (LMC1575ST) model just 13 months after purchase. We strive to provide reliable, high-quality products and ensure a smooth experience.
To troubleshoot, we recommend checking the door seal and ensuring it is properly closed, as a misaligned door can prevent the microwave from operating correctly. Regarding the noise, you may visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-noises--20152329269153. If the issue persists, please send us a private message on social media @LGUSSupport with your details. We will gladly assist you in finding a solution, whether through warranty service or further support.
We appreciate your patience and the opportunity to resolve this for you. ^Juvy
I had to return the first one due to not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door handle is very fragile and easy to break also gets dirty very easily
No, I would not recommend this to a friendNot easy to set timer or time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would prefer to return this oven. Had a kichenaid prior to purchasing this oven and it was so easy to use. Still trying to figure the timer and clock on the lg. Have to unplug the oven to reset clock. Would not recommend this microwave.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette