Customer Ratings & Reviews
- Model:
- LMC1575ST
- SKU:
- 5714901
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the NeoChef 1.5 Cu. Ft. Mid-Size Microwave's ease of use, size, and design. Many appreciate its fast heating and pleasant sound, along with the overall performance and appearance. However, some users find the controls and timer somewhat challenging to use, and a few have expressed concerns about the warranty and door design.
This summary was generated by AI based on customer reviews.
Looks nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice, bought for inlaw suite. Havnt used yet
I would recommend this to a friendLooked good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Microwave had a short circuit in sic months. got it replaced
I would recommend this to a friendDid not work out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was defective right out of the box. I unboxed it, plugged it in and tried heating a cup of water. The power came on, lights worked and turntable worked but immediately heard a sparking sound from the magnetron area. After 2 minutes of working, the temperature of the water did not change !! Tried unplugging and plugging, tried different food items to no avail. Called LG customer service and they concluded that the unit is defective. First time I have seen such a defective appliance straight out of the box !
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that you received your unit but it is not working.PLease call BestBuy right away for replacement.We apologize for any inconvenience.^Venette
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very user friendly, would not recommend to a friend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is the last thing we want to hear. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
- Pros mentioned:Design
Quit 2 months...BB no responses
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't heat just noise. Avoid! I bought this particular microwave because it was beautiful. I would never do that again and feel that this should be discontinued as it quit so quickly
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry your unit is not working as designed. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Poor quality microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave worked fine for 1.5 years, and the stopped heating...
No, I would not recommend this to a friendpurchase if you want to set your house on fire
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave almost caused our entire house to burn down! We heard an odd sound and couldn't figure out it's source for hours. Finally we heard a beep and realized it was the microwave. I couldn't even touch it it was so hot. It's under the counter in a sort of "built in" type cubby (not enclosed, follows all safety standards for the microwave). It had been running without even being turned on for hours. The wood around it was literally scorched. This isn't even two years old and now going in the trash while I'm thanking our lucky stars we were home to unplug it!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Could be good, but didn't last
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking microwave that worked well, but for less than 2 years. Unfortunately, started making a weird buzzing sound one day. Still turns on and appears to be working, but nothing will heat up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Stopped Working After 18 Months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the 18 months that it worked. I bought this in December, 2020, and last week it stopped heating. Definitely not worth the price given the short lifespan.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Crapped out in 5 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crapped out in 5 months. I didnt get the extended warranty. Bad move. LG replaced the microwave, with a new one under warranty,but it took almost a month. So I bought a GE on clearance with a warranty,and i like it better. Thanks Best Buy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. We're sorry to hear that your LG Microwave encountered issues after only 5 months of use, and we appreciate your feedback.
It's great to hear that LG replaced the microwave under warranty, although we understand the frustration of the wait. We value your insights into your new GE microwave and your experience with Best Buy.
If you ever have any further questions or need assistance with any LG products in the future, please don't hesitate to reach out. We're here to help.
Thank you for choosing LG, and we're glad to hear that you're satisfied with your new microwave.
-Junel
Performs as desired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has the functionality that I wanted in a microwave oven
I would recommend this to a friendMs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With all the updated features I did not expect that changing the clock would be so involved. You have to unplug the unit and reprogram. RIDICULOUS!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Died after a few months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money. We purchased this microwave in Sep 2020 (8 months ago) and it is now completely useless. It has had only normal single family use and no damage of any kind but it now shorts out and trips the breaker if you try to use it (immediately after pushing start). What a piece of junk. We also have an LG fridge that died and had to have major repairs within 2 years of purchase so I'm not impressed with the quality of LG appliances. I'll be looking to use other brands moving forward and will definitely not be buying anything else from LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Dead After 1 Year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great while it worked. I bought it for my elderly parents in August 2020 based on their needs and the good reviews. As of June 2021 the microwave no longer heats anything. Turntable, panel, etc. work fine but the microwave generator is dead. I will reach out to LG to see if they will stand behind the "warranty." If they will, I will update this review to reflect a good experience of quality customer support. If they obstruct the warranty claim process or make it take forever, which I fully expect, I will also follow up accordingly here.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Avoid this brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working exactly 375 days from date of purchase. The 10year warranty is a lie since it "doesn't cover labor" and LG charged $365 to come fix it. What a joke. AVOID THIS BRAND!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Breeanna. Thank you for sharing your experience with us. We understand your concern about your LG Microwave (LMC1575ST) model which stopped working so soon after purchase, especially when you were expecting the 10-year warranty to cover more than it does. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. The 10-year warranty typically covers certain parts like the magnetron, but labor costs are often not included. That being said, we want to ensure that your microwave is functioning as it should and that you’re getting the best support possible. In the meantime, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544 for more information related to your concern. If you’re still experiencing issues or need assistance with any troubleshooting, please send us a private message on social media @LGUSSupport. We can help guide you through further steps or explore potential solutions.
We truly appreciate your feedback and your patience as we work together to resolve this. We’re here to ensure your satisfaction with your LG product. ^Juvy
Unreliable and Cheaply Made
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG microwave kept beeping and displaying an E3 error every time after use. I need to unplug and plug this back in to use it or it beeps every few mins driving us nuts. This is my first LG microwave to match my kitchen suite. Panasonic microwaves have never let me down my entire life but we took a risk to match and it did not pay off. LG makes a great washer, dryer, stove, and refrigerator. However the microwaves are trash. Not worth matching.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not as good as it looks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave only counted in tens. No where to type in how many seconds. Ended up returning
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
ripoff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not the unit I asked for. BestBuy gave me a different model that the one I requested and charged me more money. Not happy!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Size
Unable to read panel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this Microwave to the store. The panel is all black, unable to read anything but the clock numbers. So disappointed as it had all the feature we wanted, plus a perfect size.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see this microwave did not meet your expectations. We would be happy to help you find a microwave to fit your needs best. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Microwave with Frustrating Tech System
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works well, but the buttons inside the door constantly stop working and the only way to reset is to unplug and plug the microwave back in. This also causes the clock to have to be reset every time. Have only had the microwave for a couple months or so and have had to do this at least once a week. LG support is no help and says it's just like having to restart a cell phone.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette