Customer Ratings & Reviews
- Model:
- LMC1575ST
- SKU:
- 5714901
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the NeoChef 1.5 Cu. Ft. Mid-Size Microwave's ease of use, size, and design. Many appreciate its fast heating and pleasant sound, along with the overall performance and appearance. However, some users find the controls and timer somewhat challenging to use, and a few have expressed concerns about the warranty and door design.
This summary was generated by AI based on customer reviews.
Do not waste your money !!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of money!! A little over a year old and it’s done. Not to mention it was not that great when it was brand new. I know they dont make things like they used to. But I certainly expected more than a year of use.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Luann. We appreciate your feedback on the LG Microwave (LMC1575ST) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Did not like
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this microwave is cheaply made. I returned it after a week and went back to GE which I love. The turntable has 3 extra legs on it that are not wheels that make noise when going around and also it rattles when cooking. I ended up exchanging it for a GE and I am happy with it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG microwave. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and the turntable concerns will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
First one broke
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the replacement for the first that I purchased last year. I have had this one for 6 months and I have had no issues. The original one stopped worked after 6 months.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not worth the money!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had power outage due to storm and since then this microwave is not powering up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi there, We see that you left a 2 star review, However, We'd like to help change your experience for the better. We see that you're reporting that your LG Microwave won't turn on after a power outage. First we're glad you and your family are safe. Going further to address your concern, If too much current passes through the microwave circuitry, the line fuse will blow. If the line fuse blows, the microwave won't start. To determine if the line fuse is at fault, use a multimeter to test it for continuity. If the fuse does not have continuity, replace it. Hopes this helps. ~Tanisha
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave lasted 1 yr 11 months! Of course I didn't buy the warranty!
No, I would not recommend this to a friendLimited Functions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this brand of Microwave over another because of the reviews! That was a mistake, this unit has very limited functions, and operational features - I will not buy again.
No, I would not recommend this to a friendWon't last long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.19 months of use and it won't heat anything up. Waste of money. This is the 3rd LG microwave that has stopped working just after the first year, barely. All bought at Best Buy. Hope they stand behind this product failure.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Very loud and died after 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, this microwave was very loud and anytime it was on, it would interfere with my cellphone reception (I'm not sure if that's all microwaves or just this one, but it's definitely the first time I noticed that). It worked alright while it worked, but after 2 years of very light use, it stopped heating.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
N/A
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave takes significantly longer to heat food than my previous model. A simple task like reheating a cup of coffee can take up to two minutes, and even then, it’s not evenly warmed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! Thank you for bringing this to our attention. We understand that your LMC1575ST microwave is taking longer than expected to heat food and is not providing even results. Your satisfaction is important to us, and we’d like to help improve your experience.
To assist you further, please send us a private message on social media @LGUSSupport. Our team is here to provide troubleshooting steps and explore potential solutions to address the issue. We appreciate your patience and look forward to resolving this for you. —Junel
Microwave tried to burn down my house
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After I had used this microwave this morning and left for work my wife noticed our microwave was burning hot to the touch. This was a couple hours after I had used it. We owned a different model of LG microwave before this and it died in less than a year. Now, this model I purchased in August last year tried to burn my house down, putting my family in danger. Two microwaves back to back that ended up wasting nearly $400. LG needs to just stick to TVs.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (LMC1575ST) model. We’re extremely concerned to hear that it was burning hot to the touch after use, posing a serious safety risk to your family. Your safety is our top priority, and this situation is alarming.
It’s important to stop using the microwave immediately and contact LG support to report this incident. They can guide you on the next steps, including assessment and potential replacement options.
If you need further assistance or have questions, please send us a private message on social media @LGUSSupport. We're here to help and ensure your concerns are addressed promptly. We appreciate your patience and hope to assist you in resolving this situation! ^Juvy
Don't bother unless buy additional warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave worked great, until it didn't. Last LG lasted many years, so we bought another. This one died after 1 and half years....
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Not my favorite at all.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The precook settings overcook everything. If you want to reset the clock, you have to unplug it and plug it back in (which is a pain when it is in a little nook). Not very pleased.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your microwave, please head to our support page at @LGUSSupport on Twitter or shoot us a private message on Facebook at https://www.facebook.com/LGUSA/ so a specialist can help out. ^CP
Not able to set the cook time with less than 10s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot set the cook time with less than 10 seconds granularity. For example, you are not allow to set 45 seconds. This is ridiculous...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Do not get this microwave!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first went to use it, I tested it by putting in a cup of water. It made the typical microwave cooking sound and the turntable turned, but there was no heating up of the water. Also, different from every microwave I've ever had, you program the cooking time before you close the door of the microwave! Very Strange!! I called customer service and was told I could get an analysis , but what ever the outcome, I would have to pay to get it repaired as it was out of warranty. I ended up taking it to the recycle center.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
LG"s major failure of customer retention!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.L:G Micrwave: The Lg we purchased should have beden used as a test unit for science students in an engineering college that wanted to figure out how to unravel the sciencee of baking a potato, the average howusewife would spend every waking moment trying to understand who the idiots at Lg could have designed somethng only am engineer could figure o!ut how to use it. I expect it to be a sales failure and costly to LG and majpr loss of customers.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize that you are having a hard time with your unit. Please contact our Customer Support via direct message at Facebook and Twitter.^Venette
Dead in 6 months!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this LG neochef oven in December 2019 but really started using this in March of 2020 because I was remodeling my kitchen. I would say I used it everyday since and it died on me last week (05-05-20). All I did was microwave a burrito, heard a pop noise, and the lcd lights turned off never to turn back on again. I was not happy with this microwave to begin with as the buttons were overly complicated. Would not purchase again or recommend this microwave to anyone.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for sharing your experience with the LG Microwave (LMC1575ST) model. We understand how disappointing it is when a product fails, especially after regular use and during a kitchen remodel.
The pop noise and subsequent loss of power you described are certainly concerning. Your feedback about the complicated button layout is also valuable, as we strive to improve user experience.
If you haven’t already, we recommend reaching out to our support team for assistance with repair options or potential replacement.
Please feel free to send us a private message on social media @LGUSSupport. We’re here to help and want to ensure you find a solution that meets your needs. Thank you for your understanding. ^Juvy
Less than I had expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performs average, often overheats. Difficult to set clock if there is a power outage. Draws a lot of amps, so it needs an uncluttered circuit; otherwise a breaker will be tripped.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry you are not pleased with your microwave. If you're in need of some guidance with using your microwave, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP
Good Microwave, bad for Wifi/Bluetooth
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, However when you are running the unit it interferes with the wifi signal and bluetooth.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
LG NeoChef 1.5 Cu.Ft. Mid-Size Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not see the control panel. It is all in black, with black letters
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations, Mike. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Jovelyn
Quit working afterless than 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave quit working after about 10 months. The magnetron went out. Lg was easy to work with and issued a check for the purchase price upon purchasing a replacement micriwave. The replacement microwave lasted less than 4 months. I have always had good luck with LG but would not reccomend buying their microwaves.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP