Customer Ratings & Reviews
- Model:
- LMC1575ST
- SKU:
- 5714901
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the NeoChef 1.5 Cu. Ft. Mid-Size Microwave's ease of use, size, and design. Many appreciate its fast heating and pleasant sound, along with the overall performance and appearance. However, some users find the controls and timer somewhat challenging to use, and a few have expressed concerns about the warranty and door design.
This summary was generated by AI based on customer reviews.
Not heating just after 1 years 9months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave oven on Black friday 2019, today 1 year 9 months, the oven stop working. It keep spinning when u hit start but Not cooking or heating at all. What a beautiful and expensive microwave that wouldn’t last 2 years. Break down after the warranty expired! What a wasted! Not recommend! Get something else cheaper and do better job and reliable than this junk wasted of resources!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
wouldn’t recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was great and then after about 13 months and it stopped working and was out of warranty and they wouldn’t fix it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Vincent. Thank you for sharing your experience with the LG Microwave (LMC1575ST) model. We understand your concern about an appliance stops working shortly after the warranty period, especially when it was performing well before.
We recommend checking if there are any troubleshooting steps you can take, such as ensuring it’s properly plugged in or checking the circuit breaker. Sometimes, issues can be resolved without requiring a repair. For more help, visit https://www.lg.com/us/support/help-library/no-power-microwave-oven--1429709038316.
If you have any further questions or need assistance, please send us a private message on social media @LGUSSupport. We're here to help you explore options and provide any support you may need. We appreciate your understanding, and we hope to assist you further. ^Juvy
Don't Buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.microwave stopped working 5 months after purchasing. contacted LG and they sent a new one, but we were out a microwave for almost 2 weeks. Hopefully the new one lasts longers.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Microwave (LMC1575ST) model. We're sorry to hear about the product stops working unexpectedly after such a short period of time. We aim to provide durable, high-quality products that meet our customer's needs. We have taken note of your concerns and we will work diligently to improve the quality and durability of our products. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport. ^Juvy
Good microwave for simple things
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have trouble figuring out all the settings. Sometimes have to unplug and restart to get the reheat settings to work. Probably wouldn’t buy again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I immediately hated and returned this microwave. My last microwave was LG and was great, lasted 8 years and I just wanted the same thing. The sound when heating is finished is super annoying and I found it unintuitive and difficult to use when I just want to heat something quickly or set a timer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Didn’t last too long.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hoping to get at least 5 years. Bit the dust after 2 years 9 months.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling out-of-warranty repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Stopped heating in couple of months.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.at first, i loved this microwave. But now, it turns on but does not heat anything. Contacted Lg, but Lg has been very disappointing in their customer service. They asked me to send them the receipt of purchase via email and i did it. They said they will refund but no refund what so ever and they didn't even get back to me. I'm extremely disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Terrible product!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controls are very difficult to use. There are no numeric buttons to select time, but rather very complex 10 second and sliding scale for + and - timers. In addition the whole unit shorted out after six months of ownership. While that is ridiculous, I was happy to get rid of it and replace it with a more user friendly microwave.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Smoking...not in a good way
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got the microwave and before putting anything in we set it up and put it on to test it out. I started smelling something burning (electrical?) and then looked inside and could see little whisps of smoke inside while nothing else (not even the turntable) was in the microwave. Did some more research and saw this has happened to others. Wrapped it back up and sent it back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Less than a year shelf life
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit broke after less than a year of daily use, problem is parts are covered, but to get a tech out to location in NYC exceeds the cost of buying a new model
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm sorry to hear about the issue you're facing with your unit. We understand how frustrating it can be to have a product break down after such a short period of time. We appreciate your feedback and are here to help find a solution that works for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Junk Microwave......
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this microwave to replace an older still functioning unit (over 10 years old), and this one lasted less than 18 months before it started tripping the electrical breaker in my home...Contacted LG to see about any warranty coverage and was told there is nothing they can do after 12 months....I do not recommend this microwave or any other LG product as they are inferior products with little customer support.....buy at your own risk...…...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you encountered an issue with your microwave tripping your home breaker. Our microwaves come with a 1 year manufacturers warranty to cover any manufacturing defects that may arise. We would be happy to look into the repair options available in your area. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Controls were complicated to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven worked fine but the controls were complicated. It took up to five buttons to start the oven.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I understand how having to use multiple buttons to start your microwave can be frustrating! If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Died after 15 months and warranty is a joke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was purchased and used for 15 months before it died. LG support was useless. They recommended two repair shops, one of which has a 2-star average review score, the other, no storefront. For the price, I would expect a longer life or at least a warranty that doesn't involve jumping through hoops to get a repair.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
two years later and light is out on control panel
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot see the time which makes it hard to use. It's only 2 years old. the part is $66 plus tax and shipping.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Disappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a problem with 2 of these so replaced with a Panasonic hoping it has better quality then the LG
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really do not care for this microwave. I believe the technology is to intense for ne
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LGMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased hundreds of appliances as a real estate investor and have always been warned to stay away from LG. I finally buy one for my office and it only lasted 1 month! Shame on me. Disclaimer is that it was a brand new open box item, my go to for savings for 20 years though.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
LG needs to improve its Open Button
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 2 years, This is my second one breaking within 2 years, I thought the first was a fluke,
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (LMC1575ST) model. We understand your concern about facing recurring issues with multiple units. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. To assist you better, we recommend checking for any specific error codes or signs of malfunction that may help identify the problem. Additionally, ensuring proper ventilation around the microwave can prevent overheating and improve performance. For guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-error-codes--20150592554522. We’re here to support you, so please send us a private message on social media @LGUSSupport. Our team will be happy to explore your options and help find a resolution. Thank you for your understanding, and we look forward to assisting you. ^Juvy
NOT A QUALITY PRODUCT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the first and last LG microwave I will ever purchase. Less than 3 years after purchasing, the interior coating started to bubble, peel and flake off. Now, I am stuck with a rusty microwave that is unsafe to use. Took special care to regularly clean, since this microwave looked very nice. This product only looks nice and hi-tech, do not waste your money.
No, I would not recommend this to a friendFrustrated that it conked out July 2020!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's so abnormal for this not to last normally 4 years compared to the Panasonic I've previously owned!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette