Customer Ratings & Reviews
- Model:
- LMC1575ST
- SKU:
- 5714901
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the NeoChef 1.5 Cu. Ft. Mid-Size Microwave's ease of use, size, and design. Many appreciate its fast heating and pleasant sound, along with the overall performance and appearance. However, some users find the controls and timer somewhat challenging to use, and a few have expressed concerns about the warranty and door design.
This summary was generated by AI based on customer reviews.
Big mistake!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like it at all. Controls aren’t easy to use. Have to open the door to get to controls. Goes up by 19 second increments instead being able to set it by seconds. I am sorry I bought it. Not easy to use at all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Microwave - food never cooks correctly
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a 900 watt that never seemed to cook things well enough. Then we bought this 1200 watt LG. Now everything overcooks and is dry and not edible. I’ve tried different settings. So far haven’t been able to use it for any type of frozen foods. I hate to think we’re going to have to buy another microwave so soon. I definitely do NOT recommend this microwave.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not very user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not very user friendly and only offers a handful of free channels. It requires you to pay for subscriptions.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This listing is for a microwave. Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Disappointing microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed First one turn table didn’t turn Second one it turned but made terrible heating noise took back and changed for GE
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Microwave (LMC1575ST) model. We understand how important it is to have reliable appliances that function properly. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We value your feedback and are committed to improving our products and services. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
- Pros mentioned:Overall performance
Burnt food
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It burnt my pizzas, also could not close well. Had to return it. Pretty great looking
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you were dissatisfied with the microwave but thank you so much for your feedback. If there is anything you are needing assistance with in the future feel free to reach out to us via direct message on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport or via phone at 1-800-243-0000. ^AB
Control panel went out 18 months after purchase.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave worked fine, but had an anoying jingle that it played incessantly when cooking was complete until you opened the door. Also, 18 months in, the exterior buttons ceased to work. Got an F3 code. The innterior buttons worked but are useless with the door open, you can't start the microwave. My last microwave was 20 years old. 18 months. This is terrible.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Based on the issues you are describing, it sounds like you may need a technician to check it out. This may be done through our website: http://www.lg.com/us/support/repair-service/schedule-repair-us
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider ^CP
Conditional Revue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is crap. you cannot set a specific "cook time", it will only accept time in 30 second increments. That said "in store" service personnel were excellent! They deserve a 5-star rating
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
To big
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the buttons. Put what you wanted to cook set the time close the door. To big for my family
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us and will be shared with our product team. If you have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter DM: @LGUS
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Junk
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Sensor heating worked for about a week. For the past year we have had problems with the microwave heating food. Some days it would heat, other days it would not. Completely stopped working last week after just 2 years. Not worth the money!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn of the heating issues you have experienced with this microwave and apologize for any inconvenience this issue has caused you. We would like to help you and need to move to another platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with the model # and brief description of what is happening so that we can assist. Thank you. ^Jennifer
Won’t buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this item little over 2 years ago work fine until now. It will run but won’t hear anything up. It would also make a high pitch sound when running. You would think after paying over $100 it would last much longer. I will never buy a LG product again after having a microwave and 2 phones go to waste.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. Love it! It cooks evenly and very fast.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.^Venette
Damaged Upon Delivery
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was delivered quickly but the glass was shattered. Best Buy was wonderful is getting the replacement ordered and providing return shipping label information.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chery. Thank you for bringing this issue to our attention. We are sorry to hear about the shattered glass on your LG microwave. We're glad to hear that Best Buy was able to assist you in ordering a replacement and providing return shipping label information. However, we understand that this inconvenience may have caused some frustration. If you have any concerns about the Lg products, you can send us a private message on Facebook or Twitter using @LGUSSupport, and we'll be more than happy to help you. ^Dan
Poor customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with my online purchase experience. Was told the microwave was going to arrive in two days. After four days of waiting and countless calls, no microwave.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi James. Thank you for taking the time to leave us feedback. We apologize for the inconvenience caused by the delay in the delivery of your microwave. For best assistance, please reach out to BestBuy Customer Service Care. ^Dan
Short-lived microwave, look for better quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 1 month of use. The light turns on and it is heating to some degree, but it no longer makes the blowing sound, spins or cooks evenly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki
Broke down after 2 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two weeks the microwave broke down and Best Buy would not exchange it because it was past the 15 day return policy. How weird it broke down just after their policy time…
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Sebastian.
We're sincerely sorry to hear about the troubles you're facing with your Microwave. This timing is certainly frustrating, and we understand your disappointment.
While we're unable to directly influence retailer policies, we're here to assist you in any way we can within our means. Could you please send us a private message via Facebook or X (Twitter) @LGUSSupport with more details about the issue? Our team will do our best to help find a solution.
Again, we apologize for the inconvenience you've encountered. Your satisfaction is important to us, and we're committed to assisting you.
—Kai
- Pros mentioned:Design
Sleek, thoughtful design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked this microwave out of the lineup at my local Best Buy store, and I'm so glad I chose this one! So far it's truly been a delight to use. - Door design is minimalist, not overloaded with the usual mostly useless buttons (1-9, popcorn/frozen meals/etc.). Slider timer is fast and flexible, but just pressing the Start button gets you 30-second cooking. Recessed handle is much cooler than the usual sticky button or awkward door handle. - Sensor keeps my oatmeal from boiling over and cooks it to perfection (1/2 cup oatmeal + 1 cup water, no need to cover while cooking). - LED interior light looks ghostly but actually shines brightly on the food. - Top and sides are textured durable powder-coated paint. (We bought the model in black. BTW, in case anyone's wondering, the white also has the textured powder coating, and the stainless steel has a smoother-textured brownish-gray painted finish. They're all very pretty, but the black was best for our decor.) - Sound effects are pleasant. (Note, however, that if you're hearing impaired, the volume is pretty soft. My husband works around this by using his phone to time his cooking.) - Operation is very quiet. So far, we don't have anything to complain about, but if we run across anything, I'll try to remember to update this review...
I would recommend this to a friend disgraceful warranty service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave quit operating within three weeks. LG will not replace the defective unit. They expect me to purchase another LG microwave. The identical replacement is now $70.00 more than the original purchase. LG will only reimburse me the original purchase price not the replacement cost! Absurd!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Unhappy Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave interferes with bluetooth and wifi in our home when it is running. I'm not sure why, but I am currently looking to replace because it is affecting me while working at home.
No, I would not recommend this to a friendMicrowave doesn’t warm up the food
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is trash, it hasn’t even been a month and it’s already doesn’t work
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with LG Microwave (LMC1575ST) model. We understand the disappointment and inconvenience caused by the unit's malfunctions in a short period. Please know this is not the quality and longevity we aim to deliver as we strive to provide reliable, durable, high-quality products that meet our customer's expectations and satisfaction. We want to make this right for you. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-CT00000303-1428511871544. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Crap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cool and talks but it breaks very easy and won’t work at all if it errors out
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you so much for sharing your feedback on the LG Microwave (LMC1575BD) model. We understand how frustrating it can be when a product doesn't meet expectations, especially regarding reliability and functionality. Please know we strive to provide reliable, durable, high-quality products that meet our customer's expectations and satisfaction, but unfortunately, we have fallen short of your case. Please visit this link: https://www.lg.com/us/support/help-library/lg-microwave-error-codes-CT40000141-20150592554522. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy