Customer Ratings & Reviews
- Model:
- LMC1575ST
- SKU:
- 5714901
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the NeoChef 1.5 Cu. Ft. Mid-Size Microwave's ease of use, size, and design. Many appreciate its fast heating and pleasant sound, along with the overall performance and appearance. However, some users find the controls and timer somewhat challenging to use, and a few have expressed concerns about the warranty and door design.
This summary was generated by AI based on customer reviews.
Owned two both stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned two. First one did not work at all. Took it back to store. The second one lasted about a year.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dave. Thank you for taking the time to review the LG Microwave (LMC1575ST) model. We appreciate your feedback and apologize for the inconvenience you have experienced with both units.
We understand how frustrating it can be when appliances do not meet expectations or stop working prematurely. This is not the level of quality we strive for in our products. At LG, we value our customers' satisfaction and stand behind the quality of our products. We would like the opportunity to make things right for you. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-CT00000303-1428511871544. Your feedback is invaluable to us as we continuously strive to improve our products and services. If the issue persists, please reach out to us via private message on Facebook or X (Twitter) using @LGUSSupport, and our dedicated team will be more than happy to assist you further with resolving these issues. ^Juvy
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 2 months it stopped producing heat, everything comes and the spins around but no heat.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding your LG Microwave (LMC1575ST) model. We regret to hear about the inconvenience you have experienced with your microwave.
We understand how frustrating it can be when a product stops functioning properly, especially after a short period. We would like to rectify this situation for you as soon as possible. Please visit this link for assistance and guidance: https://www.lg.com/us/support/help-library/not-heating-microwave-CT00000303-1428511871544. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Microwave Downside
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped working after 5 months. Would not recommend it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Martram. Thank you for taking the time to share your feedback with LG Microwave (LMC1575ST) model. We're sorry to hear about the unexpected malfunction of your unit in such a short period. We aim to deliver a reliable, high-quality products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Good while it lasted.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave went out just a couple of weeks after the year warranty was up. No help from customer service
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Heating element stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t been a full two years and this microwave stopped heating food.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Peter. Thank you for sharing your experience with the LG Microwave (LMC1575ST) model. We're sorry to hear about the unexpected malfunctions of your unit. We aim to provide reliable, high-quality products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
LG Microwave Review
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes tons of loud sounds when microwaving. The delivery person threw and dropped the box multiple times.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We read your feedback, and we're sorry to hear about your experience with the LG NeoChef Microwave (LMC1575ST). It can be frustrating when a product doesn't meet your expectations, especially when it's accompanied by poor handling during delivery. We understand how important it is to have a reliable microwave. We would also like to gain a complete understanding of the issue in order to provide you with the necessary assistance and guidance. Please feel free to reach out to us via private message on Facebook or Twitter (X) using the handle @LGUSSupport. We are here to help. -Shae
Microwave Stopped Working in 4 Months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave died in 4 months. I purchased in August and now it is only at the end of Nov. The machine stopped working suddenly when running. Could not be powered on again. Disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Its just okay
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this when my other mircowave went out, its okay, take a long time to heat up, some things are hard to find, almost totally to reset the whole thing to get it to work right, if you can try another microwave
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
No title- terrible customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service. I will never purchase anything on your web site again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We value the feedback you have given us regarding your LG Microwave (LMC1575ST) model. We apologize for any inconvenience you experienced with our customer service. We strive to provide excellent support to all our customers, and we regret that we fell short of your expectations.
We value your feedback and would like to understand more about the issues you encountered. Please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is our priority, and we want to ensure you receive the support you deserve. ^Juvy
Not worth the Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor performance on defrost items. Very upset
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out regarding the LG Microwave (LMC1575BD) model. We understand how important it is to have reliable appliances that function properly. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. In the meantime, to fix this, cook the product as directed after thawing without opening the door. If the glass plate doesn't rotate smoothly, remove and clean it with the rotating ring before reassembling it to prevent tilting. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-properly--20153229630502. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Very large
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was to large for most microwave carts.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on so we can improve. ^CP
Didn’t last 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We keep getting an error message- looked it up and it is the panel going out. Can cause a fire. Super! This has been happening for about 8 month- just decided to look it up. 2 yr geek squad warranty ended 4 days ago.
No, I would not recommend this to a friendPoor quality and best buy guarantee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my daughter and it only worked well one day.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you taking the time to share your experience with the LG Microwave (LMC1575ST) model. We're sorry to hear that the microwave only worked well for one day, and we understand the disappointment this has caused for you and your daughter. We aim to provide high-quality products that meet our customer's expectations and needs. Your feedback is important to us as it helps us improve our products and service. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Died in less than a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only bought in January 2022 and now it's already stopped heating. Of course the Best Buy warranty is a bit of a joke. Avoid LG!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sad to learn that this happened to you. We would be happy to review your case history to see if there is anything else we can do for you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info, and a brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
Thieves
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ordered and canceled same day on the 13th Still waiting for my money back 26th
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with LG Microwave (LMC1575BD) model. We understand your concern about waiting for a refund, especially when you canceled your order on the same day. We strive to provide exceptional services and ensure a smooth and seamless experience. Since the refund process can sometimes take a bit longer depending on the retailer and payment method, we recommend contacting Best Buy customer service at 888-237-8289 to check on the status of your refund. They should be able to provide you with an update and expedite the process if necessary.
If you need further assistance or have any questions about LG products, please send us a private message on social media @LGUSSupport. We're here to help ensure a positive experience with our products. ^Juvy
A PIECE OF JUNK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS MICROWAVE STOPPED WORKING WITHIN 4 MONTHS OF USE. NO WARNING . THANK GOD I PURCHASED THE WARRANTY, USUALLY DO NOT PURCHASE THE EXTENDED WARRANTY FOR MICROWAVE . I RECOMMEND THE PANASONIC MICROWAVE
No, I would not recommend this to a friendThat was disappointing.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How wonderful on thanskgiving the microwave you had for 2 years just blows out for no reason. 2nd time a lg product blew out right after a warranty would be up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Poor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On day 23 the microwave stopped working. Very disappointed with the quality of the product and BestBuy for their polices for handling this matter.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Not satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was defective and rattled shook and noisy, tried to return but was past date accepted by BEST buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha
Don't buy this, stopped working in only two years.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of crap, stopped working in just a little over 2 years. When I call LG, twice they sent me to places which doesn't provide service fixing Microwave.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette