Customer Ratings & Reviews
- Model:
- LMC1575ST
- SKU:
- 5714901
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the NeoChef 1.5 Cu. Ft. Mid-Size Microwave's ease of use, size, and design. Many appreciate its fast heating and pleasant sound, along with the overall performance and appearance. However, some users find the controls and timer somewhat challenging to use, and a few have expressed concerns about the warranty and door design.
This summary was generated by AI based on customer reviews.
Didn’t even work for a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for a couple of months. Now goes out at least once a week. Requires you to unplug and wait a minute and plug back. Takes 10 minutes to reheat a plate of food if it does at all. Not a good product from Lg
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you have to constantly reset your microwave. I would love to look into your case and help you find a solution. If we can do anything to assist , please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Poor plate design
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too noisy. The plate rattles while turning, unacceptable for a brand new $200 microwave.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - NeoChef 1.5 Cu. Ft. Countertop Microwave with Sensor Cooking and EasyClean - Stainless steel. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Looks Cool But Too Much Watts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift was for my cousin & it’s doesn’t work , I need to return
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Microwave (LMC1575ST) model. We appreciate your feedback and we're sorry to hear that the microwave didn't meet your expectations. We understand that the wattage and it's performance may not have been suitable for your needs. If you would like to return the microwave, we recommend reaching out to Best Buy customer service at 888-238-8289 for immediate assistance. For basic troubleshooting, you may visit this link: https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-CT00000303-1428511871544. If there's anything we can do to assist you, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Missing manual!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get a manual w/ microwave, called LG, said they would send one. I have not seen . Been more than 2 weeks.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
Rusted
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inside of the microwave rusted in 1 year, very bad quality.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us, we value the feedback you have given us. It's hard for us to hear that you had a negative experience with LG Microwave, as we always do our best to provide our customers with the best support. Allow us to assist you with your LG concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to help. ^Cris
Bad for pets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a frequency that itritated and scared animals it should be pulled from the shelves
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. We apologize for any inconvenience. ^Vanessa
Not recommended
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We didn’t have this very long before it stopped working on all levels. I did not like the slide to choose cook levels or time. Would not recommend this model.
No, I would not recommend this to a friendNot reliable
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating about 18 months into use. Beyond 12 month warranty and that’s tbat.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
- Pros mentioned:Ease of use, Overall performance
Needed a microwave.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the LG Neotec microwave due to ours stopped working. We have had this one for 3 weeks plus. It works great and we are very pleased with it. My wife loves the ability to increase or decrease cooking time on the door. We even love the little tune it plays at the end of the cooking cycle. So far we are very pleased with our purchase.
I would recommend this to a friend Not happy with this microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave doesn't have a built in kit and a custom kit will have the microwave sticking out of the kit and looks horrible. It also stopped heating after a week.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Vicky, I am sorry to hear you are having these difficulties. Please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ
Dissapointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work does not warm up defective microwave dont buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes horrible noise. Smells and builds up with smoke Inside
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
High Tech Microwave doesn’t meet expectations!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Microwave is high tech but the power is weak and the Heat Sensors are not up to the way it should operate like other brands. Disappointed!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your microwave, please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Not Happy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking Microwave but after 18 months I am getting a F-3 code. Buyer beware!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst buy ever. Thought it was gonna be a great microwave woulda probably got better at Walmart
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Buy a different brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let us smoke coming up from the microwave every time I warm up something
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Never worked
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as open box item with Best Buy rewards points - item never worked; would not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Quit working , tripped circuit breaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues until the unit quit working. It tripped the circuit breaker. Unplugged it, hit power function, tripped circuit breaker again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that your microwave keeps tripping your circuit breaker. Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport, on Facebook https://www.facebook.com/LGUSSupport/ or give us a call at 1-800-243-0000 so we can get more info and see what we can do. ^KH
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave died in 6 months. 2 months and counting trying to get LG to honor the warranty. Many many phone calls and emails to no avail.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review it is very important to us. I hate to hear that your microwave died after six months of use. I can definitely understand how frustrating this may be for you. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Doesn't work after less than two years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less than two years. Won't heat items anymore.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (LMC1575ST) model. We understand your concern about a microwave stops working properly, especially after such a short period. We strive to provide top-notch products that exceed our customer's needs. For help, ensure that the microwave is properly plugged in and that the outlet is functioning. You can test the outlet with another device to confirm it’s providing power. Make sure the door is closing properly and that there are no obstructions or damage to the door seal, as this can affect operation. For additional help, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. If you need further assistance, please reach out to us on social media @LGUSSupport. Our team will assist you in exploring repair options or arranging for a replacement if necessary. ^Juvy