Customer Ratings & Reviews
- Model:
- LMC1575ST
- SKU:
- 5714901
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the NeoChef 1.5 Cu. Ft. Mid-Size Microwave's ease of use, size, and design. Many appreciate its fast heating and pleasant sound, along with the overall performance and appearance. However, some users find the controls and timer somewhat challenging to use, and a few have expressed concerns about the warranty and door design.
This summary was generated by AI based on customer reviews.
Pretty but didn’t last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This one did not last long at all. Seemed once it hit the year mark it wouldn’t heat the food anymore. They don’t make them like they used to.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Betty! The microwave is one of the most useful tools in the kitchen, and we'd love to see what's going on with yours! We've attached a link with some helpful information, and if the troubleshooting there doesn't help, please be sure to reach out with the second link. https://www.lg.com/us/support/help-library/not-heating-microwave-CT00000303-1428511871544 https://www.lg.com/us/support/contact ^Ian
Did not last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 5 years then stopped heading things up. Repair would cost around $300 if LG supplies the part for free so...this is trash now I suppose. Bummed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Phil. Thanks for sharing your feedback with us regarding the LG Microwave (LMC1575ST) model. We understand your concern about your unit stop heating after five years. We strive to provide high-quality products and ensure a smooth experience. A microwave that turns on but doesn’t heat could be due to a failed magnetron, which is a key component in generating heat. If you haven’t already, try performing a hard reset by unplugging the unit for about 5 minutes before plugging it back in. Also, ensure that the door is closing properly, as safety mechanisms can prevent heating if not fully latched. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.
We appreciate your feedback and would love to explore possible options with you. Please send us a private message on social media @LGUSSupport, and we’ll be happy to assist. ^Juvy
Was hoping it would last a little longer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well, when it did. Suddenly quit working after 36 months. Absolutely no heat but all the other electronic functions still work. Cost for diagnosis and repair too expensive.
No, I would not recommend this to a friendIt lived for just over a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this microwave on august 2021 and it died on December 2022, just over a year. Obviously we are very disappointed with this product, as it was not that cheap. We thought we were buying somehow a quality item but we were so wrong. We cook a lot at home, and we just use microwaves to heat up milk in the morning, or leftovers, so we didn’t overuse it. Don’t buy this product! It won’t last!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your feedback as your satisfaction matters to us. We're sorry to hear that this happened and we'd love to know what exactly happened, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information or you can reach us at our customer service line at (800) 243-0000. We'll be waiting for you. ^Danee
Didn’t even outlive COVID
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this less than 2yrs ago and worked great… until it started SPARKING inside the machine and making a horrible noise. If I hadn’t been standing right next to the microwave, it would’ve caught fire. I do not recommend this microwave obviously.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Emily. Thank you for sharing your experience with the LG Microwave (LMC1575ST) model. We are sorry to hear about the sparking and noise issue you had. This is not the experience we want for our customers. For help, visit this link: https://www.lg.com/us/support/help-library/arcing-sparking-microwave-oven-CT00000303-1430169363778#. If you need more assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Garbage Warranty, Broke in less than two years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Microwave, until it broke a year and a half after purchasing. The Magnetron's "10 year warranty" that "covers the part" requires you to pay one of their service techs to replace the part. So even though I am well qualified to do the repair, I would have had to pay someone else to do it. Piece of garbage.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
- Pros mentioned:Overall performance
Died in less than 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking product and great when it worked, but it ultimately died in less than 2 years. For a $200+ microwave, I would not recommend this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is definitely not what we expect from our products. I can image how frustrating it is to purchase a microwave and last less than two years. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Just out of warranty and now unsafe/inoperable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 faulty units when purchased in Oct 2020, finally got one we were happy with until it just now, 15 months later, started not heating things correctly. And now a puff of electrical smoke. Right, just out of warranty and after the quality control problems we had up front.... Learned our lesson so not getting another....
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Stopped working!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked, it was fine. After 3 or so year it completely stopped working.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (LMC1575ST) model. We understand your concern about a microwave stopped working after a few years, mainly when it initially performed well.
If you’re open to it, we recommend checking if the unit is still under warranty or exploring repair options with a certified technician. Sometimes, issues can be resolved with a simple repair rather than needing to replace the entire unit.
If you need further assistance or have specific questions about your microwave, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help you explore potential solutions. We appreciate your patience and hope to assist you further. ^Juvy
0 stars!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted for 3 years of light use and then started to smoke! It heats like the first microwave ever made. Food comes out half boiling & half frozen. The hot spots are terrible, the presets are difficult to use and it's a pain to set the cook time. Save yourself a lot of hassle (& money) & buy a better brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
On The Noisy Side
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's very noisy. Sounds like the turntable gears are grinding.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey John, we appreciate you taking the time to post your review as we'd like to make sure your microwave is working as it should. So that we can, please send our social media team a DM on Twitter or a PM on Facebook. Our handle for these platforms is @LGUSSupport. Please include your phone number and microwave information (model and serial numbers). We look forward to ensuring you're getting the best experience possible from your LG NeoChef microwave! ^Chris
- Pros mentioned:Overall performance
I had a better price at Lowes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is great but I had a better price at Lowe's and BB refused to march it. Don't trust BB to honor their "price match guarantee".
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey John, thank you for your review. I am happy to hear you like the microwave. Although it is disheartening to see you are not satisfied with the price. I can definitely understand how frustrating this may be. If there is anything we can assist you with please reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport . ^TH
Terrible! Do not buy. Won't last.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Interior rusted out after only 3 years. There's a hole in the metal bottom. Design defect! It doesn't draw the steam out & condensation collects in the groove for the turntable. Time setting is awkward. I have had several microwave ovens over the last 40 years & never before had to replace any because they became unusable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to learn that you had such a negative experience with your LG Countertop Microwave. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. If you can reach us at our customer service line at (800) 243-0000 or send us a private message on Facebook or Twitter using the handle @LGUSSupport with your contact information and reference number for this repair, we'd be happy to look into this further. ^Jolly
Piece of nice looking Junk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used for less than two years, all of sufdden stop heating, call LG customer service and told the magnetron is broken, repair will cause you more than buy a brand new one! LG’s microwave don’t last as it used to be anymore!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Stopped working after 7 months of light use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Similar to other users who have given 1 star ratings, this microwave stopped working for us less than a year (~8 months) after purchase. Today, it started making a clicking noise in the middle of heating up some food, and now no longer heats anything, although the turntable, display, and light all operate fine. No error messages. Disappointed that we paid $200 for this appliance, and it didn't even last a year before breaking.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.We apologize for any inconvenience this caused. ^Venette
Loud and noisy microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buzzes and rattles very loudly while running. This is the loudest, noisiest microwave I've ever had. Look for another microwave if you want something that doesn't hurt your ears while using it. Overall quality feels cheap.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Matthew.
We're sincerely sorry to hear about the noise and quality concerns you're facing with your Microwave. This is far from the experience we want for our customers.
We understand the importance of having a quiet and reliable appliance. Your feedback is crucial to us, and we're committed to finding a solution.
Could you please send us a private message via Facebook or X (Twitter) @LGUSSupport with your contact details and any available documentation? Our dedicated team will prioritize your case and work towards a resolution.
Again, we apologize for any inconvenience you've faced. Your satisfaction is important to us, and we're committed to making things right.
—Kai
mic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was poor and took it back. Thank you
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
LED light went out oh no
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed. I have had this microwave for not even 3 years and the LED light went out on it. I will never buy from Best Buy or LG again!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Microwave (LMC1575ST) model. We understand that it is important for your appliance to last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We value your feedback and are committed to improving our products and services. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our LG mircowave stopped working one year and five days after we purchased it. Called LG and thay would not replace it. Best Buy was of not help. Our previous microwaves, Panasonic and GE, lasted six and five years respectively. Last LG appliance of any sort that we will purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Debbie, I hate to hear your microwave stopped working! This is definitely not what we expect from our products. If we can assist you in any way, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
Magnetron failed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine before magnetron died, after just short of 4 years of ownership. LG will provide part without cost, HOWEVER we have to pay for the labor. Extremely disappointing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback on your LG NeoChef Compact Microwave! Please know that we value your opinions, and they will be shared with our product teams in order to meet your expectations. If you would like to view the warranty's full terms, please go to https://www.lg.com/us/PDF/warranty/ha/Cooking_MWO_01.pdf, and if you have any questions, you can get in touch with us at lg.com or by calling 800.243.0000. ~Rita