Customer Ratings & Reviews
- Model:
- LMC1575ST
- SKU:
- 5714901
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the NeoChef 1.5 Cu. Ft. Mid-Size Microwave's ease of use, size, and design. Many appreciate its fast heating and pleasant sound, along with the overall performance and appearance. However, some users find the controls and timer somewhat challenging to use, and a few have expressed concerns about the warranty and door design.
This summary was generated by AI based on customer reviews.
Avoid this brand.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after less than 17 months. No longer cooks. LG's answer is basically to take it, at our expense, to a service location and see if the one component that they cover is the cause. The cost to do so is likely more than the cost of a new microwave.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Two years then dead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two years ago and now doesn't heat anymore. Purchasing a new one. LG offered a rebate on a replacement
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
No Life expectancy from LG…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted 5 yrs and stopped heating. My old microwave before this one was 20yrs old and still working fine! Hope all my other LG appliances don’t die like this did. Will not be buying another LG at this point.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had microwave for less than 5 months when it quit heating. called LG's service center and was told the only way to get our money back was to buy another one and submit the new receipt to them. Really do not want another LG microwave so We are out $232.09
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (LMC1575ST) model. We understand your concern about a product that stops working so soon after purchase, especially when it involves a significant investment.
To address the heating issue, we recommend checking if the microwave is set to the correct power level, as this can sometimes affect its performance. If you haven't already, please consider reaching out to us directly via private message on social media @LGUSSupport. Our team can assist you further and explore potential options to resolve this situation.
We appreciate your feedback and are here to help ensure you have a better experience with LG products in the future. ^Juvy
Was great now it is NOT working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwaved worked great until a few days ago. It won't even power on. Like others, had it for two years and now it will not work. We purchased November 2018. For $200+ it should last more than 2 years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Lg is garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont purchase Lg microwaves. Mine caught on fire but they would not honor their warranty. Theur customer service is terrible. No one should have to wait 3 hours to try to resolve an issue.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dnice. Thank you for bringing your concerns about the LG Microwave (LMC1575BD) model to our attention. We understand your concern about your experience, especially regarding a serious issue like a fire. Your safety is our top priority, and we take matters like this very seriously.
For any warranty concerns or incidents involving safety, we recommend documenting the issue and reaching out directly to our customer service team for assistance. We understand that long wait times are frustrating, and we’re continuously working to improve our service.
If you need immediate assistance, please consider sending us a private message on social media @LGUSSupport. We're dedicated to resolving issues as quickly as possible and ensuring your concerns are addressed. Thank you for your patience, and we hope to assist you further. ^Juvy
DOES NOT LAST
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a year and 3 months. Manufacturer warranty only covers parts not labor. its cheaper to buy another one. Or make sure you get extended warranty.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Lasted 2 yrs and 10 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no longer heats after 2 yr and 10 months makes a high pitch and clicking sound
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Buyer Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave and after the 14 day return policy it stopped working. It has now been around 4 weeks and I still haven't received a refund check from LG. Completely unsatisfied.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is definitely not what we expect from our products. I can image how frustrating it is for your new microwave to stop working. Please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ
Suddenly Quit Working After A Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was absolutely fantastic until it died exactly a year after purchasing. It started making a surging noise and would not heat food suddenly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Broke after 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 months out of warranty and the thing just stopped working. I never even use the microwave much just to reheat or defrost once in a while. Will NEVER buy LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is definitely not what we expect from our products. So that we can get this resolved for you, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Returning this LG product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 8/20/17 stopped working 9/2/17... returning today. No, I do not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Looks great. Don't buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has a 10 yearlife, but it died after 2 years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your concern. We would like to assist you with your LG Countertop Microwave. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist. Thank you. ^Jolly
Makes a great doorstop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor reliability. Died after 2 years. Cost of repair will probably exceed replacement cost. Would not buy again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Unbelievable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped functioning one month after purchase. Best Buy would not take the item back. The manufacturer offered a refund. Total waste of time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on so we can improve. ^CP
Buttons quit working on door
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons on the front door quit working right after the 1 year warranty period.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.touch panel stop working in less a year. Give error code F3
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is definitely not what we expect from our products. I can image how frustrating it is to purchase a microwave and the touch panel stop working. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ