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Customer Ratings & Reviews

Your price for this item is $239.99

Customer reviews

Rating 4.4 out of 5 stars with 3419 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the NeoChef 1.5 Cu. Ft. Mid-Size Microwave's ease of use, size, and design. Many appreciate its fast heating and pleasant sound, along with the overall performance and appearance. However, some users find the controls and timer somewhat challenging to use, and a few have expressed concerns about the warranty and door design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 3,419 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ExcellentQuality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchased product has excellent quality operations. With expedient hearing quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very firm and strong machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a while to get used to the SR 1SRC to settings but then I figured it out and it does a great job reheating coffee at Sr1 setting up cooking eggs in a little egg cooker on that same setting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new Lg microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new microwave. Plenty of space to fit big trays or plates also heats up everything evenly great choice

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice looking microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use and cooks just right!. Sensor cook is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave brand name L G.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My name is Louis i am a best buy for few years wery satisfied with the product specially LG microwave brand name.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Came damaged

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came damaged causing the door to not close properly. Additionally, the from touch panel didn’t work causing the microwave to not turn on. This could be a result of the damage. Returned to store and we are looking into another brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Microwave looks nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave fits perfectly within the new kitchen design.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    F-11 error codes

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

     I loved the way this Microwave look and feeI the door, close quiet compared to a lot of other microwaves. I hate that it plays music when the food is finished cooking and will continue to do so until you pull on the handle it’s annoying after a while but I read that you can turn that off. I tried it but it’s been for me a temporary fix it goes back to playing music again. I had to return it today and exchanged it for another microwave. I ended up getting the GE 1.6 ft.³ microwave that has 1150 wattage. I really wanted the Panasonic but I could not see paying $300 for a countertop microwave on my budget. It looks great and work with Alexa but it was expensive for me and I have Apple products I really don’t have a Alexa products anyway I noticed after a year of having the microwave It started giving F-11 codes from time to time. I contacted LG they said it was the motor and to return it. That’s hard for me when I don’t have a car so when I had access to one, I took it back. Whatever you do with this microwave I highly suggest getting the warranty. Best Buy was really cool they just swapped it out, I bought the four year warranty and I bought this microwave October 2020 and I already had to return it. I started to get another one but after looking at the reviews, I decided to just go something different. 

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooks food Extremely efficient and doesn’t dry it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was my best purchase. A very modern microwave oven and touch screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good microwave. Has lasted a year & a half now no problems unlike my Samsung.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but pricey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to settle for the counter model because the over the range could not be mounted in my kitchen; same price less product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from old Kenmore……heat up fast. Like it great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooking very good excellent make potatoes ready and 10 minutes

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Piece Of Junk

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within a little after a year the LED's on the microwave began to fail making cooking time a guessing game. If you do decide to buy this item be sure to get the extended warranty. They definitely don't make things like they used to and LG and BestBuy offered no assistance whatsoever. The images you see below are a timer supposed to be one minute, followed by ten seconds and the time was supposed to be 12:19.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane LG

  • Rated 1 out of 5 stars

    Rust Bucket

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After just 2 years of owning, the bottom ring, inside door, and top near vents are all rusting out. This thing hangs on to moisture, and i have had cheap microwaves cook better and last 5x longer than this piece. Totally unacceptable, and LG refuses to do anything.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sad to learn that this happened to you. We would be happy to review your case history to see if there is anything else we can do for you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info, and a brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer LG

  • Rated 2 out of 5 stars

    Mechanical engineer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the counter top can’t use it because when you warm food you can’t pick up easily doors dose not open early

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG NeoChef 1.5 cu. ft. CounterTop Microwave w/Sensor Cooking and EasyClean. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LG Support Team at (800)243-0000.^Jai. LG

  • Pros mentioned:
    Ease of use, Power, Size

    Rated 5 out of 5 stars

    Great Product from LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Performance: Cooking Power: LG NeoChef 1.5cuft has 1250 watts which is suitable for most of our household work. Even Cooking: As we know uneven cooking is one of the most common issues for most the microwave oven. This oven offers even cooking. 2. Features: Sensor Cooking: This microwave comes with sensors that automatically adjust cooking time based on the moisture content of the food. This can be a convenient feature. Pre-set Programs: This has pre-set programs for common tasks like popcorn, defrosting, or reheating. These can simplify the cooking process. 3. Ease of Use: Control Panel: The panel looks sleek and impressive. Intuitive buttons and a clear display contribute to a better user experience. Door and Handle: The door handle is inclusive within the body, it does not protrude out of the body. 4. Design and Build Quality: Size and Capacity: 1.5 Cuft capacity meets your needs. It also does not take huge space on the counter. It can also be back-fitted in the existing furniture. Build Quality: This is made of stainless steel and a well-built microwave is likely to last longer. 5. Cleaning and Maintenance: Interior Coating: This has stainless steel interior and exterior material. This is easy to clean. Removable Turntable: It has a removable turntable that makes cleaning the microwave interior more convenient. 6. Safety Features: Child Lock: This has a child lock feature, making it much safer for use with children. Overheat Protection: It has overheat protection as well. 7. Noise Level: Quiet Operation: This is the quietest oven in this segment. The noise level is less than the buzzing sound. 8. Energy Efficiency: Energy Star Certification: This is a highly energy-efficient product.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Overall performance

    Rated 5 out of 5 stars

    Awesome mkcrowave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a broken 1500watt microwave. Of course household loves it! Easy to use! Pre sets are labeled on top horizontal plastic bezel when you open door. Door can open with easy by using side vertical handle the runs from top to bottom right edge. Noise level? Well it's normal noise, not too excessive but if you have had a microwave hang out at your place, you get used to any normal "noise" coming out of it whole in use. One slight annoyance if the reminder tune of completed cooking/warming session every minute.. There is probably a way to remove it but again, slight annoyance. Loos great on our counter top!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance, Power

    Rated 5 out of 5 stars

    Awesome Microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient microwave! I love the size as well as the power. It’s a nice looking microwave oven. It cooks and heats up foods evenly. I enjoy using the convenient preset buttons. The musical tone to alert you when your food is ready is nice and it will alert you again if you forget to take your food out. It’s an awesome microwave and my hopes are that it will last for many years.

    I would recommend this to a friend
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