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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 6775 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are satisfied with the NeoChef 2.0's size, ease of use, and heating speed. Many appreciate its quiet operation and the overall performance. However, some users have reported issues with the door's opening mechanism and the durability of the buttons. A few customers also expressed concerns regarding the warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 6,775 reviews
  • Pros mentioned:
    Heating speed, Size

    Rated 5 out of 5 stars

    Great, especially for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best microwave I have owned. Strong device especially for the price. Never had a problem heating. It is also very big, make sure you have counter space first.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good but definitely read my comments below.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent microwave oven and very good looking as well. It does have a very slight rattle. BUT read on...this is our second exact microwave of this model. The first was purchased in Nov of 2018 and died on Jan 2, 2020...a mere 14 months. We are fairly light users so I was quite upset! Best Buy honored the 4 year protection plan and provided a replacement BUT since the first one was on sale and this one was not they insisted that I pay the difference of $60!! I flatly refused and stood my ground and the very nice Geek Squad manager stepped in and issued an override for that. So the exchange was even after all. BUT I had to buy the protection plan again which had actually gone up $5 and I was not at all happy about that! If the oven had died within 12 months LG would have made it possible for me not to need to buy the protection plan again because it would still have been under warranty. I called LG to complain and they contacted Best Buy and got a verbal promise on the phone that Best Buy would refund the cost of the plan [$43.33 w/tax] to me by check in 7 to 10 days. It never came! I called LG again and they contacted Best Buy a second time and there was NO record of that promise!! Lastly, we have owned and exchanged 3 previous LG microwaves that died before 4 years. When the third one died that model was no longer available and that's when we got the first one of this model in Nov 2018. Although I have had problems I am recommending this appliance because it works well and does what it's supposed to do. Hopefully you will have better luck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great; as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this LG (Model:LMC2075ST) microwave for almost 2 months now and we are very happy with it. Functionally, it is a wonderful replacement for our Panasonic Model:NN-SD987SA which failed on us 2x in 6yrs (2nd time was just outside warranty). I've found it functions similarly in all ways. We went with the LG because of the longer (10yr) warranty and because it has the same power, and same type of Magnetron with "Sensor control" and "Smart Inverter" Technology. I see reviews where some people complain about the "Jingle" (instead of a "beep") that plays after cooking is complete- this is no big deal.. Matter of fact we like it- After my food is done cooking, this short "jingle" (that is not too long or loud to be annoying) will play every 1-minute- I find this useful because many times I need the food to "sit" for a couple minutes to finish the cooking. After a few minutes of "jingles" I know the food is ready. I did get the Best Buy Extended warranty- it's a pretty big inconvenience when these things fail. In the past we didn't have to worry about it- microwave ovens lasted seemingly forever 20-30+ years without a hint of failure. If necessary, I will update this after some more time has passed and something changes...

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works great for its value

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this microwave oven for the last 9 months and it works great. The price point is a little more than the comparable brands but worth buying.

    I would recommend this to a friend
  • Pros mentioned:
    Heating speed, Size

    Rated 5 out of 5 stars

    Microwave Replacement

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! We had our last microwave (different brand) for 25 years. I’m hoping that this one lasts just as long! The space is nice and big, it heats super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Smooth front

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of room in this microwave! Easy to clean. Love the smooth front no handle look. Push to open button works great.

    I would recommend this to a friend
  • Pros mentioned:
    Heating speed, Size

    Rated 5 out of 5 stars

    Glad I bought this microwave!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Heats food well and I love the sensor heating options. It’s large enough for all my plates. I was worried about the buttons because of reading other reviews but so far I haven’t had any issues with the buttons. I popped popcorn with the popcorn setting and it worked great. There were only a few unpopped cornels.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 2 out of 5 stars

    Form before function

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave looks very nice with its stainless steel cover... I purchased the microwave the day after we moved here. It’s very large and has preset buttons for convenient program cooking. It has a funny all done music it plays when your food/drink is ready. It’s like An Asian or Hoaky Almost ice cream truck music sound that takes getting used to. The reason I gave it 2 stars is because the door button broke after one year of buying it. The mechanism- A spring and plastic parts that will Quickly wear with a year time. There should have been a regular handle to open the microwave but the sleek push button it has “looks” better... but should have been mad with all metal parts! Especially for a push button that will get used many times every day. I expected more from a brand like LG.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane LG

  • Pros mentioned:
    Heating speed, Noise level

    Rated 5 out of 5 stars

    Great Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my 6 year old LG Microwave after it had stopped heating. Heating is even and fast. And end of cooking sound so much better than the previous annoying beeps

    I would recommend this to a friend
  • Pros mentioned:
    Heating speed

    Rated 5 out of 5 stars

    Works very well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace the built in microwave I previously had in my home. It works very well. Heats up food very quickly. Not very loud. My kids live the popcorn feature because they always get perfect popcorn without any scorched kernels

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing for the price

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned cheap microwaves my entire life and at EOL price this was definitely worth buying. It may just push me to buy newer models once this one kicks the bucket hopefully years from now

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Best Microwave

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Microwave we could find especially for the price. We love the space and all the functionality is very easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Money well spent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is big! Too many features I’ll likely never use, but easy to clean, and nice big buttons! 2 liter used for size reference in image below

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new LG microwave even without the $$$ trim

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this in my cart for MONTHS, mostly due to the issue with getting the trim that goes with it that is LITERALLY more expensive than the microwave. Whyyy? Idk but I could not hold off any longer and had to replace my old microwave bc of all the company coming for the holidays. Very surprised that it actually fits with our old trim from the previous microwave ... for now. Even though I hate the current trim bc it does not match at all, I will work on getting the right trim next. Please don't let the ridiculously expensive trim that is supposed to match it keep you from buying this at a great price. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave, size and easy to use. Great features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice microwave!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave! Its heat sensor is wonderful--it reheats leftovers perfectly, and I especially like the way it steams fresh veggies. The digital tune it plays is much nicer than my last microwave's incessant "beep-beep-beep" sound, and I like the reminder tune that lets me know I've left my cup of tea in there after I've gotten distracted with my grandkids! The only complaint I have is the lighting. I'm visually impaired and because the inside of the microwave is grey the lighting is not bright enough. If the inside of the microwave was white I don't think it would be as big of an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Excellent microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an older model with this and it was the same size, so fit perfectly! I like the pleasant audible chime it makes when done.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Clean looks and fits the cut out.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG-NeoChef 2.0 Cu. Ft. Countertop Microwave cooks food items well. It perfectly fit the space where my old microwave was sitting. Once you add a trim kit to the microwave the look of a built in is complete. This unit replaced my original LG NeoChef after the door switch broke. The warranty covered the replacement and I only had to purchase a new warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, very readable , user friendly, Huge!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Heating speed

    Rated 5 out of 5 stars

    Amazing Microwave

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product and heats up quickly and evenly. Would definitely recommend to other if looking for a replacement microwave.

    I would recommend this to a friend
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