Customer Ratings & Reviews
- Model:
- LMC2075ST
- SKU:
- 5714905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the NeoChef 2.0's size, ease of use, and heating speed. Many appreciate its quiet operation and the overall performance. However, some users have reported issues with the door's opening mechanism and the durability of the buttons. A few customers also expressed concerns regarding the warranty.
This summary was generated by AI based on customer reviews.
Not satisfied
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roller ring broke within 7 months. Why LG is making cheap products. Not happy at all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, How's it going? Thank you for letting us know. Your feedback helps us do better. Here at LG, we pride ourselves on our product quality, but we understand that sometimes things don't always go as planned. If you ever need assistance with anything please do not hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport. Thank You! `Jai.
Too complicated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted a week or so. The instructions for heating, thawing, cooking were very complex and in paragraph form.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm sorry to hear that your experience with our product was not as expected and the instructions were difficult to follow. We appreciate your feedback and will take this into consideration for future improvements. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Buyer beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! This is our 2nd LG microwave..and it's wonderful until it dries just days after the warrant runs out! I'll never buy another LG product! Their customer service was impossible to deal with...gave up after 3 hours and 9 calls!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Failed after 3 1/2 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 1/2 months of normal daily use, it failed on Halloween night 2020. Could hear sparking when we tried to run it. Very disappointing. Too late to return to Best Buy. I'll be looking into the LG warranty.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or
Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your
name, phone number, address, email, model/serial numbers, and date of purchase and we will be
happy to assist you. There are policies and procedures in place to ensure resolutions are
consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Stay away. Read reviews about this microwave break
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working fine until a few days ago. Worked for about two years. Nope it's not heating and making funny pulsating noises.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Don’t waste your money on this junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy, I had this microwave for less then a year and a half and it died. All of a sudden it trips the breaker of any outlet it’s plugged in on. Don’t wast your money!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Poor reliability.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor reliability. Unit failed within 1 year. Recommend different brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Joseph.
Thank you for sharing your feedback. We understand that you’ve had issues with the reliability of your LG Microwave model LMC2075BD within the first year.
Please send us a private message on our social media platform via @LGUSSupport. Our team will assist you with troubleshooting the issue and exploring possible solutions. We’re here to help ensure your concerns are addressed effectively.
^Sam
Poor quality.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product stopped heating after being in service for only 18 months. The LG customer service department was of no help.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG Countertop Microwave was unable to adequately cook or heat your food. In order to give you the best assistance possible we'd want to better understand how we can resolve any issues. We will be helping you further if you send us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport or call our customer service line at (800) 243-0000.~Tanisha
Died after about a year and a half
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing was way to expensive to replace after a year and a half. Absolutely awful.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chris. Thank you for your time and effort to leave us feedback. We understand the inconvenience you are experiencing due to the high cost of replacing the damaged LG microwave, especially considering that it has only been a year and a half since the original purchase. We recommend you reach out to BestBuy customer service for the best assistance. ^Dan
lasted less that 18 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were initially pleased with the microwave - appearance and performance. I cannot give a good rating to something that lasts less than 18 months. It just stopped working, was never used improperly or had anything put in it that shouldn't have been in it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Clunky
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The time never stays on no matter how many times it’s set. Also don’t time your food you can’t see that either. Terrible good heat I guess.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the inconveniences you have experienced with getting your LG NeoChef Microwave clock to stay on. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to immediately assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private or direct message via Facebook or Twitter using the handle @LGUSSupport and include the model and serial numbers of your microwave. We will be happy to accommodate you! ~Rita
Misrepresented.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was sold as open box but excellent condition. The truth was there was damage to the rotary bracket.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to leave a review. We appreciate your feedback and regret any misrepresentation with your LG Microwave (LMC2075ST) model purchase. We understand how important it is to receive a product that meets your expectations, especially when advertised as in excellent condition. This is not the experience we want our customers to have. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went through three (3) of these. Every one of these failed in the same way. Outlet and circuit were checked, outlet replaced, the next unit failed in exactly the same way. Got a different brand it works perfectly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Poor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought April 2019 , stopped working Aug 16 2021 with a weird sound and no heating none whatsover . Will not go with LG anymore .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Looks great , but in the second month stopped work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in the second month f3 error code pops up
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support so that we can better investigate your issues with your microwave and assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
last about a year
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought two of these over the past two years. They have fooled me twice. Each year, I have had to replace it. The first time, it quit heating. The second time, the door latch failed. Returning it again for a replacement this morning.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Broke down after 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave broke down after 14 months since I purchased it . Getting loud noise while operating ..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, TheGuy. Thank you for taking the time to review the LMC2075ST microwave. We apologize for the inconvenience and frustration you have experienced with your purchase.
We understand how disappointing it is for a product to break down after a relatively short period of time. We apologize for any inconvenience caused by the loud noise during operation. We wanna help you out fixing this issue, please visit this link: https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-loud-noise-while-cooking-CT00000303-20153194328721. If there's anything we can do to further assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Stopped heating after less than 1 year of use.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating. It appears to be working but does not heat at all. We purchased this in August of 2019, didn't get it installed until September of 2020. So less than a year of use, but out of warranty. Major buzz kill.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Terrible microwave!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Stopped working after one year without any previous issues!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your experience with us. I'm sorry to hear about the unexpected issue you are facing with your LG product. We understand how frustrating it can be when a product stops working after just one year, especially when there have been no previous problems.
Your satisfaction is important to us, and we apologize for any inconvenience this has caused you. Please know that we take product quality and reliability seriously, and we want to make things right for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Good while it last
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the time it was working, however, I've had this item for almost 1 year and it has stopped working. I also bought a few for my warehouse and they also have stopped working.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette