Customer Ratings & Reviews
- Model:
- WM9500HKA
- SKU:
- 5329909
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers often highlight the large capacity, excellent cleaning ability, and overall quality of the SIGNATURE 5.8 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash Technology. Many appreciate its ease of use and the time-saving benefits of the quick wash cycle. However, some customers noted that the washer can be quite loud during operation. The positive feedback on cleaning performance and capacity outweighs the concerns about noise for most users.
This summary was generated by AI based on customer reviews.
washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drum didnt work good so replaced it with new one. Other then that worked fine
I would recommend this to a friend- Pros mentioned:Quality
Lg washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. I strongly recommend this lg washer to everyone
I would recommend this to a friend - Pros mentioned:Capacity
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It washes all of my comforters too. Do not hesitate to buy this one, you will be very happy.
I would recommend this to a friend Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with them.very fast and polite and efficient
I would recommend this to a friendExcellent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best washer ever. theyre huge! only downside is, the washing machine does not fit through a standard door frame. I had to remove part of the molding to get it in. But its great!
I would recommend this to a friendWasher leaks a lot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the 3rd wash, the washer begins to leak. And since the drawer does not come out all the way, you can not tell where the leak is coming from.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the issue with your LG - SIGNATURE 5.8 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash Technology leaking after just the third wash. We understand how challenging this must be for you. Should you need assistance, feel free to message us on Facebook or Twitter via @LGUSSupport. We'll be glad to assist you. ^Sam
- Pros mentioned:Wash cycle speed
Best LG washer I have seen and used
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5.8 CuFt LG washer is fast and efficient and the turbo wash cycle really saves time.
I would recommend this to a friend - Pros mentioned:Capacity
Love the size of this
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the huge size of the drum. I can wash all my clothes in one load. Plus wash large comforters with no problem.
I would recommend this to a friend - Pros mentioned:Capacity
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the size of this and how we can do all 4 kids week of laundry in 1 load.
I would recommend this to a friend Great washer when it works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer for the capacity size. With a family of 5 I am constantly washing. I love this washer when it works. Sadly I’m waiting for my second repair on the pump. It stomped draining about two months and they came out and replaced the pump. Now it went out again barely two months later. It’s extremely frustrating when you buy an expensive “high end” washer and you have to deal with repairs barely a year after purchasing. Im glad I purchased the extended warranty but I shouldn’t have to.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback about the LG Washer (WM9500HKA) model. We understand how frustrating it can be to experience issues with a product, especially when it is a high-end washer like the WM9500HKA. We're glad you appreciate the capacity size of the washer, which is essential for a family of five. However, the frequent repairs have been a source of frustration for you. We do not want this experience for our valued customers as we strive to provide reliable, durable, high-quality products. In the meantime, you may consider visiting this link: https://www.lg.com/us/support/help-library/does-not-drain-or-spin-front-load-washer-CT10000010-1337717767769. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
- Pros mentioned:Ease of use
No complaints
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love love love this washer .. no complaints. Easy to use and works wonderfully.
I would recommend this to a friend Great machine and installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the new LG washer and pedestal washer. Love both item. Both are very quiet. Offer plenty of washing options. Love that they connect to my phone so I’m alerted when cycles are finished. Happy with my purchase. The installation was professional, safe (was during Covid quarantine time) and quick.
I would recommend this to a friend- Pros mentioned:Capacity
Big machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A high end washer with a impressive load capacity and a lot different programs
I would recommend this to a friend Lg Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality wise Good. After washing the clothes are so less wet that feels like it doesnt need dryer.
I would recommend this to a friend- Cons mentioned:Noise level
Large capacity and great performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better performance than I had expected. Low noise level and minimal vibration
No, I would not recommend this to a friend - Pros mentioned:Capacity
Outstanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clearly the flagship model. Outstanding capacity. True to form.
I would recommend this to a friend owner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great capacity and wash time. Love all the options and especially love the LG ThinQ app and being notified when cycle is complete
I would recommend this to a friendNot your old fashion washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stylish washer is a beauty. LG put a lot of effort in the appearance of this appliance. Not only does it look great, it’s been working like a charm as well.
I would recommend this to a friendPoor service outweighs good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but horrible service. The washer was delivered 4 weeks late. When delivered both sides had large dents. We were told that a new washer would be delivered in 5 weeks and the damaged washer picked up. Now, customer service called and said it will be another 9 weeks for the new washer. They offered to provide a similar but different model but we purchased the washer and dryer and don’t want a different model. How utterly frustrating and I expect as we get close to the new delivery date it will get delayed again. I get the feeling they’re trying to wait us out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding your recent experience with our LG Washer (WM9500HKA) model. We regret the poor service you encountered and any inconvenience caused during the delivery process.
We understand how frustrating it must have been to have your washer delivered late and damaged.
We value your loyalty and understand your desire for the exact model you purchased. We assure you that we are doing everything possible to expedite the delivery of the new washer and ensure it arrives in perfect condition. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
LG Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ever decision we did buying this Lg washer. Lg products are always realible.
I would recommend this to a friend
