Customer Ratings & Reviews

It washes everything we have thrown at it, including the dog’s beds.

I have used this for about a month. It works well and cleans the clothes well also.

I have only good to say about this washer. I did a lot of research and read many reviews. I am glad I did.

My dryer quit and I wanted to buy a set, love this machine and the matching dryer.

I love this washer, it's so easy to use I am so happy I made this purchase.

We purchased LG front-load washer (9WM2650HWA) online. It was delivered on 12/3/13. It quit working after 2 loads, showing a "dE" error message (supposedly a door/latch problem of some sort). The appliance serviceman sent to our house by LG made 4 unsuccessful attempts to fix it, over a span of about 4 weeks. He tried replacing both the latch (twice) and the door (twice). After this, LG wanted the service company to order still more parts for more repair attempts, but the service company finally called and told us to "call LG and tell them you want a new machine." We did, last week. After several days I called LG again. Nothing had happened, since they required an "official receipt" (proof of purchase), which wasn't mentioned in the previous call. The LG rep then said to allow 4-5 days for a resolution. Yesterday I called back and was told it takes 7 days for the claim investigation to be completed. So it's been 5 1/2 weeks since we've had a working washer, and only God knows when we'll have one again. Instead, we're treated to multiple trips to distant laundromats and picturesque, sky-high piles of unwashed clothes. Along with many fun hours on the phone, sending emails, and awaiting the repairman, who by now seems like a member of the family.

I purchased the washer because of the good reviews. It cleans the clothes very nice and is highly efficient. But it rocks the house severely. The washer is level. I then purchased silent feet and the vibration has reduced, but still the vibration is very severe.

I thought a brand new front load HIGH EFFECIENCY dryer would not take an hour to dry a regular load of clothes. I don't believe the 4.6 star rating.... do these people have all day to wait? With the washer and dryer...it takes 2 hours for a single load of laundry.