Customer Ratings & Reviews
- Model:
- UBK90
- SKU:
- 6215814
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-ray Player's picture quality, ease of use, and 4K capabilities, with many also highlighting its Dolby Vision support. Positive feedback also mentions the player's performance and quiet operation, along with its reasonable price. However, some users express dissatisfaction with the limited app selection and streaming options available. Concerns were also raised regarding the size of the unit and the quality of the remote control.
This summary was generated by AI based on customer reviews.
I wish I could get some tech support by phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product did not come with a printed owner's manual. Had to find one on-line. I am still having difficulty troubleshooting a couple of issues.
No, I would not recommend this to a friendRemote range horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with picture etc but the remote as others stated has a super short range. 10 feet line of sight, less if a TV is blocking the signal to the Blu Ray. It only has 1 AAA battery what are they doing saving you money on batteries? Going back to my old Sony it has 2 batteries and works in the entire living room. Sad when your customers do all your R&D for you today.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Acceptable, but not great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a mixed experience with this player. Most of the time it works fine, though the interface is clunky, but sometimes the front buttons don't work well (eg., Close tray).
No, I would not recommend this to a friendyours might be nice, mine is junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this to replace a one year old LG 4k that didn'y have wifi, but did have a propensity to pop and go black, missing about 10 seconds of movie before picture was restored This one cost a lot more and does the same thing
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you are having issues with your Blu-ray player, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
- Cons mentioned:Remote control
Not satisfied.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG products we have include washer and dryer and a TV. They are excellent. The LG Blue Ray wireless DVD player is cheap and poor in every way. The remote is cheap and slow to act when accessed. There seems to be no way to obtain a time profile when using a DVD. It is painful to access either a DVD movie or Netflix. Ive owned many DVD players in the past and this one is the worst even though the cost was more than any of the others.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you're having issues with your Blue Ray player. Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport, on Facebook https://www.facebook.com/LGUSSupport/ or give us a call at 1-800-243-0000 so we can get more info and see what we can do. ^KH
Fine if you plan on not using it as a 4k player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to upgrade from my old LG ubk80 player that did not have Dolby Vision but never had any playback issues. Day one out of the box had problems with this freezing on 4k discs. Even discs that were brand new. It played standard blu-ray discs fine along with DVDs. Throw in a 4k disc, especially a 100gb one and guaranteed freezing at some point in the movie. Ended up returning this and will not chance another ubk90 as I've read many other reviews that have also had a freezing issue. As for the streaming performance I couldn't say as I only used it as a physical media player.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Thank you for taking the time to provide your. feedback. We will share this with our research and development teams for future improvements. We apologize for any inconvenience. ^Vanessa
Great item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality, great color and easy to install. The user manual was online which made it 9nly 4 stars instead on 5.
I would recommend this to a friendSeems to be working ok now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first it would randomly freeze while watching a disk. Hasn't done that in a while. Just buy the Samsung it's better.
No, I would not recommend this to a friendso far so good?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jury still out.... Seemed to work well on first DVD...second could not find disk.... Dont know if there is a glitch in DVD or in unit
No, I would not recommend this to a friendStutters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought many electronic items from Best Buy over the past 20 years, TVs, monitors, DVD and CD players, receivers, amplifiers, speakers, cameras, and so on. This is the first item I ever returned, and it was due to the device not working properly. When playing four Blu-ray disks, the device would randomly stutter every 15 or 20 minutes, either freezing the frame, or going blank. When playing one of the DVDs a second time, it did not stutter in the same places. What a disappointment. It was painful to watch an action movie.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
It's Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works the way it's supposed to I guess. But for $280 dollars it should be better. The interface is old and needs an update. The Sony is better.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, we appreciate your feedback! If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Blue ray player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was great but shipping was terrible. Was later than expected date with no reason given.
I would recommend this to a friendBe cautiois
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had updated the software when prompted after I connected to my Wi-Fi a few weeks after purchase but as soon as I did that, the door wouldn’t stay close and kept reading check disc. I advise not to update the software to keep that from happening as I had gotten the run around after contacting Best Buy tech support and LG tech support so this must be a known issue that they are just not wanting to respond too.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am sorry you have not gotten support or a resolution for this issue. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Middle class performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4K picture quality is disappointing!, Smart streaming feature quality is better than expected. Overall good buy if not for 4K disk image performance.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi and thank you for your feedback! If we can assist you in any way, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport ^EJ
Good pick up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Seems a bit on the cheaply made side. We buy a lot of lgs electronics so should be consistent
I would recommend this to a friendThis will do for now.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a decent lower range dvd bluray player. It will suffice until a better low price model comes along/
I would recommend this to a friendLoved it in the beginning,quit at 15 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for Christmas 2018; it worked great, though didn’t use it much..... mostly used for Netflix and didn’t use for about 6 months straight; just started using again and it stopped connecting to WiFi Did trouble shooting with Cox; not the problem,.. Lg said it would cost $138 + tax, they would send a shipping label. Best Buy have been great to deal with and I think we will be getting a new one for less than LG wants to fix the first
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Home video, please visit https://www.lg.com/us/home-video. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Truly not the best player out there. I’d recommend the Sony 800 by far over this player.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review. I hate to hear that you are not satisfied with your Blu-ray player purchase. I would love to see your rating go up. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Terrible playback of 4K Discs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Blu Ray player to go with my LG OLED TV. Right away I noticed it was glitching and freezing while watching 4K discs. Took it back less than a month later, got a new one, and I'm having the same issue, Did a little research online and seems this is an issues lots of people have with this player. I'm very disappointed as I have bought many LG products in the past and been very happy with them. Guess I'll have to return this one and buy another brand
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would like to learn more about this glitching issue you are experiencing while watching 4k discs. What version HDMI cord are you using? Is it only happening during 4K videos? Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research this further. Thank you. ^Jennifer
Good Video Quality almost makes up for its build
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.build quality wasnt the greatest and UI felt cheap. But the video quality was good.
No, I would not recommend this to a friend