Customer Ratings & Reviews
- Model:
- UBK90
- |
- SKU:
- 6215814
Customer reviews
Rating 4.5 out of 5 stars with 1971 reviews
(1,971 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-ray Player's picture quality, ease of use, and 4K capabilities, with many also highlighting its Dolby Vision support. Positive feedback also mentions the player's performance and quiet operation, along with its reasonable price. However, some users express dissatisfaction with the limited app selection and streaming options available. Concerns were also raised regarding the size of the unit and the quality of the remote control.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
It's a blue ray player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It plays the blue Ray's like a champ. It was simple to hookup. Nice deal with combo buy on a new TV too. Thanks Best buy.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi and thank you for the feedback. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Rated 3 out of 5 stars
Basic 4K player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work alright, with included harmony universal remote made it a great deal!
I would recommend this to a friendBrand response from LGAnswers
Posted .I am glad to hear that your Blu-Ray player is meeting your needs. If we can do anything to assist , please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Rated 2 out of 5 stars
started acting up after about 15 hours
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 15 hours of use started to show three screens unpluged it anf tried it again then went back to three screens did not purchase the extended warranty. Lg states that they will repair. only giving 90 days after repair for extended warranty. stated I have to send back unit and they will repair and send back. I have had other brands that have worked for years without issues
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat:  https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger:  https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers:  https://lgcommunity.us.com ^CP
Rated 3 out of 5 stars
Good product but mirroring doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to get the mirror function to work. I had to add a chromecast in order to do it
No, I would not recommend this to a friendRated 3 out of 5 stars
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been decent. The OS is lacking. Hard to know what’s signaling to the TV.
I would recommend this to a friendRated 2 out of 5 stars
Great when it works
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This player seems to have an issue with layer switching with 4k discs. When it works it works great but having a movie freeze on you with no way of unfreezing isn't enjoyable. Unfortunately for me i learned of this known issue after the return period had ended...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Rated 3 out of 5 stars
Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a terrible visit. I waited too long for someone to come help me.
No, I would not recommend this to a friendRated 3 out of 5 stars
Poor luck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit doesn't work. I tried everything but don't get any output.
No, I would not recommend this to a friendRated 2 out of 5 stars
Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful player but beware with the longer movies!! These players have issues with the longer movies, like the 100 gb 3 layer discs !! Beware that these players freeze up on the longer movies!! Had to return for a new one, testing it now!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hope you replaced it with another LG! We hate to hear you experienced an issue with the previous unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Rated 2 out of 5 stars
Unimpressive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the sony I have will sometimes have to be unplugged due to not reading a disc when put in (specifically non 4K discs and this has been improved with updates) this lg has an unimpressive layout and did not seem to put out the quality of picture the Sony does. Disappointing since I own an LGtv. Would recommend looking elsewhere.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay away at all cost
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This 4k Blu-ray player is the worst purchase I think I’ve ever made. It stutters, it freezes, and if you’re playing a Dolby vision film it has weird artifacting all over the screen. I’ve tried software updates and replacing the hdmi cord with a top of the line one and nothing works. I cannot recommend this product at all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Blu Ray Player. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist.
~Tanisha
Rated 1 out of 5 stars
Didn’t work with my LG UHD TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to go with my LG UHD TV but when I tried to play a DVD (not Blu-Ray or UHD) the screen was split with the picture cut in half and the left half on the right half of the screen and vice versa. It was unwatchable. Returned it and a second did the same so I returned that and bought a Sony. Must be a conflict in the two devices. I called LG customer service and did all the troubleshooting. Never got it to work.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Rated 3 out of 5 stars
Good Value
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good player for the value. A little clunky interface but over good as a player.
I would recommend this to a friendRated 3 out of 5 stars
Had to do a reset last night. Was not loading.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure yet if the unit failed last night or I am having another problem.
No, I would not recommend this to a friendRated 3 out of 5 stars
Descent player but not for the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the exact same money buy the Sony UBP-X800. It’s a much better player and lightning fast.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you're unsatisfied with the quality of your Blu-Ray player. If you need any further assistance you can contact us directly via Twitter @LGUSSupport or Facebook  https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH
Rated 3 out of 5 stars
Works fine, but no manual. I failed download try.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine as DVD, but I need a manual. I tried to download a manual, but I failed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed and Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this Blu-Ray Player but I was sad to discover that for the price tag it does not have a fully dedicated app store to make this devices an all around entertainment/multimedia service. The only applications that are available were Youtube and Netflix. I was hoping to be able to get VUDU or even HULU on this device as well but there is no store to search/browse new apps for download. Blu-Ray players should simply not be this much considering new gaming consoles have Blu-Ray capabilities already in addition to a myriad of application available for download. Blu-Ray Players are overrated and overpriced. I ended up returning this device and purchasing a ROKU 4K streaming device instead for my parents since they stream all their content anyways via Netflix, Amazon, and Vudu. I DO NOT recommend purchasing this or any Blu-Ray Player that does not have a fully dedicated app store for your streaming requirements.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you're unsatisfied with your Blu-Ray player. You should definitely be able to stream HULU. You're more than welcome to call Geek Squad at Best Buy for set up instructions. ^KH
Rated 3 out of 5 stars
Great player, compatibility issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great player, but the Dolby Division platform has compatibility issues with certain TV’s.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that your Blu-Ray player is having compatibility issues. Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport, on Facebook  https://www.facebook.com/LGUSSupport/ or give us a call at 1-800-243-0000 so we can get more info and see what we can do.^KH
- Pros mentioned:4k, Dolby vision, Picture quality
Rated 4 out of 5 stars
LG does it again and again.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another Blue Ray 4K DVD player , yawn- right? Maybe not. The LG UBK90 is a 4K DVD players that has both display formats of Dolby Vision and HDR plus video streaming in a relatively affordable package. Construction and features : Simple Front – 4 buttons, usb and the DVD tray. No annoying display lights ( as in set top boxes and similar.) I like the streamlined look and mention the lack of display as positive because I have grown tired of the Christmas tree light display of having multiple devices. Wifi and LAN connection Solid build with a rigid, finger resistant top. 4K,HDR and Dolby Vision. It has it all. Every picture adjustment you have on a television you have with this player. Scene modes/picture presets ( as in vivid, movie etc,) contrast , color, aspect ration etc. Everything you need to adjust the picture the way you like. Netflix and Youtube apps. Personally, I do not see the point since you are going to be putting this one a smart TV anyway but I guess this a nice backup. Slim line , unobtrusive design. Set up and use - I am not going to go into detail, if you have ever set up a TV or DVD player before – you get the idea. Simple and fast. No surprises. This is one of those devices that just does as it should and does it simply. Set it up, pop in a disc, press play and it does what it should. Performance and conclusion - So you may have noticed I did not go into too many details on features and set up. For the most part, what is the point? What matters is the performance. The LG UBK90 does not dissappoint. My TV is 4k and supports HDR but does not support Dolby Vision. However, it did not matter. I tested it with Wonder Woman and Transformers. The first thing I noticed was the sound. I know you would expect someone to talk about the picture but the sound was exceptionally clear and better than a standard show. The picture was stunning and flawless. Granted , how a movie will look is dependent on the display ( mine is a 2017 Samsung 8 Series.) If you do not have the display to match, it will not matter how good the source . The point there is know what you are buying. If you do not have a 4K television, one that does not support HDR or on that does not have Dolby Vision – pass this product. It is too much a product for your TV. If you have one of the newer televisions or plan on buying one soon, this is a great product that will do the job . A note on LG video products in general – they are always top notch. Whether it was computer displays, TV’s or DVD players; they never disappoint. I recommend the LG UBK90 .
I would recommend this to a friend Rated 2 out of 5 stars
Decent Bluray player has its faults
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is fine. Don't like the way the player turns itself on randomly which also causes the LG tv to turn on by itself. Being both LG, one senses the other a bit too much. Switches input to bluray randomly in the middle of watching a tv channel!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your Blu-ray player as this should not be happening. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP








