Customer Ratings & Reviews
- Model:
- UBK90
- SKU:
- 6215814
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-ray Player's picture quality, ease of use, and 4K capabilities, with many also highlighting its Dolby Vision support. Positive feedback also mentions the player's performance and quiet operation, along with its reasonable price. However, some users express dissatisfaction with the limited app selection and streaming options available. Concerns were also raised regarding the size of the unit and the quality of the remote control.
This summary was generated by AI based on customer reviews.
Not that good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had really high hopes for this blu-ray. LG tvs are awesome, but this blu-ray was not. The movie weeks glitch sometimes and the colors would go crazy at other times. We had to return it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Blue ray
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used it much it’s ok after calibration will be watching a movie
I would recommend this to a frienddvd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.haven't used yet get back to me later I'll let you know how it works
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review. I would love to see an updated review once you use your Blu-Ray Player. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Difficult Starting dvd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had problems getting the same dvd to start playing sometimes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Deeb, I hate to hear you are not satisfied with the functionality of your Blu-Ray player! If we can assist you in any way, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist. ^EJ
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not bad. But, Really pricey for what you get.
No, I would not recommend this to a friendOpen box but without a remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this 4K player at a good deal, but nowhere did it say there wasn't a remote available in the box. it costs $65 to get a good learning remote, so did I really get a good deal on this....not as good as I had hoped. I'm a bit disappointed...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Not a quality DVD player, poor customer support
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs some DVDs fine, but others will skip and not be able to recover without returning to the DVD player main menu. I've had the system serviced twice under warranty and the issue persists even though my DVDs run fine in other players. Customer service is adequate, but I have not been able to get a refund even though they have supplied me with a "repaired" unit twice. I do not recommend this DVD player.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
- Cons mentioned:App support
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible UI and lacking app support. I spent extra for the wifi supported player, upon receiving I realized that Netflix and youtube were the only choices for entertainment apps.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Streaming
Watch for misleading info in product listing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for the streaming feature, product listing said "enjoy streaming media such as Netflix and U-tube" which indicates you can get more apps - not the case. Only has those two and no more can be added.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. I hate to hear you were dissatisfied with the functionality of the Blu-Ray player you recently invested in but we appreciate you bringing this to our attention. If there is anything we can assist you with, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Not Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product skips on some 4k discs that are brand new right out of package. It has done it on multiple discs now which tells me it probably is not the discs.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Absolute lemon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Blu-ray player has a LOT of problems. * You can't disable upscaling, so if you're watching 1080p Blu-rays on a 4K TV it will look ugly (it's better if the TV do the upscaling.) * You can't disable HDMI-CEC, and the CEC implementation is weird. * Apparently Netflix is glitched and always uses Dolby Vision even for shows where Dolby Vision is not actually available. At least it technically plays Blu-rays, but you can get a much better Blu-ray player for half the price. There's no reason to buy this. Returned it and got Sony's X700 instead.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Crap
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what this costs... it is very lacking in the feature department. I would not have purchased this if it was not included in my bundle.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your review of the UBK90 and are sorry to see it does not meet your expectations. Play 4K Ultra HD movies at 4x the resolution of full 1080p HD, letting you watch your favorite scenes with a level of detail and clarity like never before. Content created for High Dynamic Range, or HDR, can display an even more breathtaking picture with bolder contrast and more vibrant colors. This LG Blu-ray disc player is HDR compatible with Dolby Vision* and HDR10. You can experience full 3D content when you pair this Blu-ray player with a 3D HDTV. If you need help with getting the most out of your UBK90, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Disappointing to say the lease.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is another product that was disappointing as well. I was excited at first but after seeing it. I wanted to call LG and ask them why would you make this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would like to learn more about this issue you are describing. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have a Sony Bravia tv that is 12 years old. This blu-ray did not work with it, even after upgrading the hdmi cable. It never did anything more than occasionally flash LG briefly. Had it not been during the "time of the coronoavirus", we would probably have been talking with a tech person as we bought it, thus choosing a model perhaps more compatible with our tv. After trying literally every possible solution, we regretfully returned it to the store, where they cheerfully took it back and refunded our money. We'll have to wait until social distancing is over before making another attempt to replace our old blu-ray player.
No, I would not recommend this to a friendIt’s now frustrating to deal with.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Jan 2021 and am writing this review May 2022. If I would have left this review a year ago I would have given it 5 stars, but now the player is frustrating. Every time I watch a 4K Blu-ray it’ll freeze halfway through the movie. The only remedy is to power it off then back on open the tray and close it again and that works most of the time. I was very excited about this player because of all the great reviews I read about it, but I am very much disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
- Pros mentioned:Picture quality
Get the sony ubpx800m2
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money and time plugged this in for 3 minutes and returned it for the sony ubpx800m2 is your looking for a quality player go with sony
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands
that drive customer satisfaction. Your feedback is important to us and your concerns
will be shared with our marketing and product teams. If needed, you can contact our Customer
Support at 800.243.0000 for further assistance.^Venette
Couldn’t hook up to wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it...could not get it to hook up to WiFi internet although the tv is lg and hooked up seemlessly??? ...had to go with competitor four letter word starts with “S”
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .ease contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Dolby Vision does not with Sony TV's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am sorry to say that LG did put up a disclaimer about Dolby Vision on their Web Site for this product as they did with the UP970 Player is fully compatible with Dolby Vision TVs, except for Sony Dolby Vision TVs, whose implementation of Dolby Vision requires additional software upgrade to devices that connect over HDMI, such as streaming media players or UHD Blu-ray players. However, standard HDR10 content will play on Sony TVs. Same holds true for the UBK-90 No Dolby Vision on a Sony TV......
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize this feature is not working with your TV. We would recommend reaching out to your TV manufacturer regarding this. ^CP
Not the greatest
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with the quality of build on this. Looks great but the disc drive door does not close all the way and sometimes does not open right.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
LG Streaming 4K ULTRA HD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy Set, Not many features for the Price. Picture Quality, Only Fair.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette