Customer Ratings & Reviews
- Model:
- UBK90
- SKU:
- 6215814
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-ray Player's picture quality, ease of use, and 4K capabilities, with many also highlighting its Dolby Vision support. Positive feedback also mentions the player's performance and quiet operation, along with its reasonable price. However, some users express dissatisfaction with the limited app selection and streaming options available. Concerns were also raised regarding the size of the unit and the quality of the remote control.
This summary was generated by AI based on customer reviews.
Not a Smart Blu-Ray
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not a Smart Blu-Ray. It only has two apps. I was trying to buy a Smart Blu-Ray
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
just out of warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year and 3 months, and its dead. stopped working in the middle of the new TopGun movie. a grinding noise from inside and now no picture. i used it about 20-25 times.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling out of warranty repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Poor, poor quality.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept blanking the screen out every 2 minutes while watching the movie. Thought maybe the hdmi port is bad, changed the port and it still kept doing it. Thought maybe the movie was bad, wrong again another device played the movie with no issue. I returned it back asap. Do not buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your Blu-ray player as this screen issue should not be happening. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
- Cons mentioned:Streaming
Very limited streaming available
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only 2 options for streaming is Netflix and YouTube.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us and will be shared with our product team.
If you have additional concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter DM: @LGUS
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Open box was crap, but im sure the new box ones...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box was crap, but im sure the new box ones are better
I would recommend this to a friendDon't Waste Your Money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but problems since I purchased this Blu-Ray Player. It started with the door not opening to load the disc to now the system makes a loud noise while playing dvd's. I would not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience with your LG Blu-Ray Player. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Refurbished but still broken!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposedly refurbished but clearly was not fixed about fried my home theater system! Use care before using anything refurbished/open box from BB is the lesson
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Terrible
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Can't watch a dvd or blu-ray all the way through with out it stopping or skipping. Really poor quality. So expensive and just not worth it!! really regret this purchase. AWFUL quality.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Don't buy if you already have a Xbox One X
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this after buying a LG C9 65 inch oled tv. I was extremely disappointed it wasn't better than my Xbox 1 x. The picture had no quality difference and the player kept randomly skipping parts of the movie (It would randomly pause and skip parts of the movie) I returned after the following day.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG blu-ray player. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Don't buy with LG OLED TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this along with LG C9 OLED. Would not turn completely off as it somehow fought for control with the TV. Had it professionally installed and he tried everything but would not turn off and blocked going to TV. Took it back and bought up to a Panasonic and it works perfectly with no issues at all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Blu-ray player. I am sorry to hear that it was experiencing an issue with powering down and that you had to return it. If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Go with Panasonic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Skipped on two separate brand new 4k discs, which is unacceptable for the price. returned it for the Panasonic model which has been great
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see this. We wish you the best with your new Blu-ray Player. ^Jennifer
Died after 16 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this for 16 months, only used maybe 12 times. I got to use it today and its DEAD. And of course its out of warranty. My advice get something else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Not very good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was slow and not well made. Returned the product.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Excellent player with theatre quality picture
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This LG Blu-ray player has a sleek and clean design. It has USB port which can play video files, music, as well as images. The player can be connected to the internet via Wi-Fi and Ethernet. One of the best part of this player is that it comes with a separate audio out that you can connect to the sound system directly bypassing the TV. It also supports multiple HDR formats along with 4K YouTube and Netflix streaming. There are not many apps that come with the player, but LG might add the apps as they become available. It is also very easy to setup and hardly takes few minutes to connect to TV and other audio system. Make sure to use premium HDMI cable that supports all the features of this player. The picture quality is awesome with 4K resolution adding amazing colors to the images. The player itself is quiet and doesn't make any noise compared to older models when playing discs. The included remote is small, simple and comfortable, nothing fancy there. Overall, a very good player that does everything well and would definitely recommend to anyone looking for a new player in the market.
I would recommend this to a friend Would not play two 4K Ultra Movies.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device would not play the 4k Ultra HD Hi resolution disks I have purchased. I tried two different movies I had purchased at Best Buy and the LG failed at playing both. I ended up returning the device back to Best Buy for a refund.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Don’t fall for the “Excellent”
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy any “excellent” open box merchandise. It doesn’t even work. Wouldn’t even play a movie.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. ^Jennifer
Avoid This One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a fan of most LG products. I purchased this one because my Sony 800 4K player started not playing newer 4k disks correctly. Guess what ... neither did this one.... had to return it for that reason. Sorry LG... but it just didn't work with the newer 4k disks.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ ^CP
Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Skips and freezes 2/3 of the way through longer disks consistently. Traded up for a sony, which works great
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Too expensive
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too expensive for the value of what you get so don't buy it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Blu-ray Player (UBK90) model. We're sorry to hear that the price may not align with your expectations. We strive to offer top-notch products and ensure that our customers receive the best possible value for their money. Your feedback helps us improve our products and services. If you have any specific concerns or suggestions, please reach out to us on social media @LGUSSupport. ^Juvy
Dont buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit new. Did not work. Returned for a second unit which would power on but not play dvd/blu ray. Returned for third one, would not power on. Lg rep comments, "you should use a different player we have had problems with those"
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having issues with your Blu-ray player. Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/