Customer Ratings & Reviews
- Model:
- UBK90
- SKU:
- 6215814
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-ray Player's picture quality, ease of use, and 4K capabilities, with many also highlighting its Dolby Vision support. Positive feedback also mentions the player's performance and quiet operation, along with its reasonable price. However, some users express dissatisfaction with the limited app selection and streaming options available. Concerns were also raised regarding the size of the unit and the quality of the remote control.
This summary was generated by AI based on customer reviews.
Oh well, it died after two movies
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for two movies! I like the features and the optical format was what I was after; however, I bought it as an open-box item and the next time I went to use it, it was dead. I couldn't get it to turn on or eject. I couldn't even remember if I had a disc in it or not. Anyway, I took it back to my local store and they exchanged it for a Sony. Oh well. I did like the LG more!
I would recommend this to a friendDon't expect to get help with a Warranty Claim
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product a year ago. Shortly after I purchased the product I noticed that the audio and the video was becoming out of sync while watching a video. I didn't realize it was the video player unit the 12th month of owning the Blu-ray player. I thought it was the discs I was playing or it was a problem with my TV or sound bar. Once I systematical determined that there was a problem with the Blu-Ray player I called LG to get help with the issue. I spent over a month and 8 phone calls trying to fix the problem, but nothing they did helped the situation. They told me that every time the video and audio goes out of synch I was to hard reset the machine. This might have to happen 2 to 3 times a movie; does that sound right! The device never worked properly and now LG claims that the device is out of warranty so they no longer can help me. Talk about a company that does not stand behind their product! This might be a good Blu-Ray player when working properly, but if you buy one that is defective, don't expect LG to help make things right.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience with your LG Blu-ray Player. We apologize that you had such experience. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Netflix app cr-app
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It supports 1080i, but the Netflix app forces 1080p with no warning and freezes up on a TV that only supports 1080i. The device supports 480p to 4K, and warns if the TV might not work. There are no updates to apps or firmware. Netflix launches faster than my 2012 smart TV, but doesn't work with my 2007 TV that only supports 1080i. For the price, I'd expect more functionality that actually works properly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Underwhelming for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit promotes its internet connectivity. The wireless internet failed completely within a day. After hardwiring it, we found that the premium services that LG promotes are limited to Netflix and Youtube. No Amazon prime, no Hulu, etc. Completely ridiculous in this day and age. Buy another brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback it is very important to us. I hate to hear that the Blu-ray player you purchased only promotes Netflix and Youtube. I can understand how frustrating it may be for the wireless internet to fail within a day. I would love to see your rating go up. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
- Cons mentioned:App support
NO VUDU APP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People all over the world are using digital codes and streaming movies. It is very convenient but LG doesn't think it is important. ABSOLUTELY no support for VUDU - or any streaming app - with this player. They have only netflix (which I can't stand) and youtube. One usable app makes it worth about $10 at best.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am sorry to hear you are experiencing these issues with the Blu-ray player you purchased. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Not Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to go with my new LG 4K tv. When trying to watch a 4K disc the unit kept getting a static screen and would lock up.. It was exchanged for another one but the second one had the same problem and was returned.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you had an issue playing your 4K disc. You can troubleshoot playback issues from the following help library article: https://www.lg.com/us/support/product-help/CT00000299-1430839720368-disc-stuck-or-disc-error We hope you continue to allow us to provide for your home entertainment needs. If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
NON STOP FREEZING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.STAY AWAY!!! Unfortunately I didn't use mine for a few weeks which took me out of the "return" window. Freezes on 9 out of 10 4k dvd's. NON STOP FREEZING. Thought it was the dvd's at first because the player was brand new, and NOT CHEAP. Read the reviews.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Decent Player, does not work as advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The UBK90 markets itself on having Dolby Vision capabilities out of the box, and after many attempts I could not manage to get DV content to play on my Vizio P55-F1 (niether switching to a new UBK90, changing HDMI cables, or changing titles mastered in DV worked). LG was not able to provide a solution.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your UBK90 with Dolby Vision, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP
Stoped working after 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am Disapointed this device broke after one year of ownership with minimal use…
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Does not last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Here it is 2022 and it will not play anything but 4k. I did not get extended warranty, never again an LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Freezes on 4k & Bluray disk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very surprised that this player froze on multiply disks, this is one player I would not recommend
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette