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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4471 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers love the ease of use and picture quality of this Streaming Audio Wi-Fi Built-In Blu-ray Player. They also appreciate its compact size, good price, and the convenience of built-in Wi-Fi. However, some users have experienced issues with streaming app performance and find the remote control less than ideal. The Blu-ray playback functionality receives mixed reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 202 Showing 4,021-4,040 of 4,471 reviews
  • Rated 2 out of 5 stars

    Defective Blu-Ray Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG - Streaming Audio Wi-Fi Built in Blu-ray Player did not meet my expectations. Every time I turned it on, it said my Wi-Fi was not connected, reconnect my player to the Wi-Fi. I had to connect it to my Wi-Fi everytime I used it. This product was returned.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product would recommend to a friend for sure.

    I would recommend this to a friend
  • Cons mentioned:
    Streaming

    Rated 1 out of 5 stars

    It does not work for connecting to netflix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost every time I try to conect o Netflix the image freeze up and I can not do anything I can not even exit from device the only solution is to unplug and start again and again if it was so much trouble if would send it back

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 3 out of 5 stars

    Incompatible with TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't speak to the quality of this item. It was incompatible with our TV, and we had to return it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a blue ray dvd player that would not take up alot of space and I knew I could get Netflix.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt work with wifi all the time. Doesnt have a lot of applications to use

    No, I would not recommend this to a friend
  • Cons mentioned:
    Streaming

    Rated 1 out of 5 stars

    Great Blu Ray player but streaming is garbage!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this unit. The streaming is horrible. No way to hook up Ethernet cable on back. The usb port works good. Talked to LG and they had me set it to factory default which did nothing. Wish I could get my money back!!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple average Blu-ray DVD player. Good for the few disc we now view.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Its a Basic "smart" Bluray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mostly got this one because it can stream Netflix. Its a Basic "smart" Bluray player. It sometimes stays on a white screen when powering up until I press the menu button on the remote which is annoying. It is also slow to load anything. It was inexpensive so I wasn't hoping for much and so I didnt get much. Look into other smart players if you can.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Streaming

    Rated 1 out of 5 stars

    Very slow and completely froze up twice.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First day. Uploaded new software for player. Plus downloaded Prime and Netflix apps Player completely froze up twice playing Netflix. Had to unplug player to get it working again. This player is going back to Best Buy!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 2 out of 5 stars

    So so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It hooks up pretty easy but it wouldn’t stay connected to Internet even though none of our other devices were having issues and we even added for internet speed. It would also freeze every time we tried Netflix. We returned to exchange it for another one, hoping the next one is fine and just that one was bad.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      I hate to hear that you have experienced internet connectivity issues. I would love to look into your case and help you find a solution. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH LG

  • Rated 2 out of 5 stars

    Not a good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really do care for this produce. It did not display the streaming channels without problems. And the remote you have to go online to get it to work, which I tried and still cannot!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bought for a gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift purchase for a family member. I can contact them later

    I would recommend this to a friend
  • Cons mentioned:
    Streaming

    Rated 1 out of 5 stars

    Don’t bother with the streaming part

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this morning. Comes preloaded with 6 apps for streaming, 2 of which I didn’t recognize. CANNOT download additional apps. Will be returning tomorrow morning.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    DUH

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great aNOTHER STUPID MORONIC REVIEW HATE THIS CRAP

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok Blu-ray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart part of the player is annoying. It sometimes interrupts the dvd movie

    No, I would not recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    Missing remote and power supply

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I opened the box I immediately realized that the remote and power supply were missing so I returned it and purchased a new one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Streaming

    Rated 1 out of 5 stars

    Not able to add streaming channels

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this blue ray for the streaming apps availability. It comes loaded the with Netflix Voodu Prime video. You can not add services such as hulu Disney ESPN etc. Should have bought a fire stick instead.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Streaming

    Rated 1 out of 5 stars

    Awful blu ray player!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This blu ray player is awful. Every time we try to use the streaming feature, it freezes up. We have to completely turn off the player by unplugging the power cord (it’s frozen so won’t even respond to remote). It’s a piece of junk. So disappointed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was ok but not very good Expensive May be need to be cheaper

    No, I would not recommend this to a friend